Rouwen Mao Email & Phone Number

Toronto, On, Ca

As a Project Coordinator, I play a critical role in planning, organizing, and executing projects to meet company objectives. I ensured that all departments are aligned and that projects were completed on time and within budget.●Project Planning and Organization: Assisted in creating project plans and timelines, facilitating clear communication across teams.●Progress Tracking and Reporting: Monitored project status, gathered feedback, and provided regular updates to management.●Documentation Management: Maintained project documents and prepared necessary reports and meeting notes.●Team Coordination: Supported daily project activities and organized team meetings to keep projects on track.●Event Management: Participated in the plan and oversaw event setup, ensuring smooth execution and resolving any issues.

As a Customer Support Specialist, I am responsible for ensuring a seamless customer experience by providing technical support, managing product issues, and coordinating with multiple departments to resolve customer concerns effectively.●Technical Support: Guided customers through product operations and resolved technical issues. Offered maintenance and performance advice to enhance product usage.●Issue Resolution: Coordinated repairs, replacements, and returns with relevant teams. Ensured effective communication and quick resolution of customer concerns.●Cross-Department Collaboration: Worked closely with production, technical, and logistics teams to meet customer needs.

Montreal, Quebec, Canada

As a Data Operator, in the data center, the main tasks of my team are the effective management of data and the management of remote monitoring systems. At the same time, coordinate and follow up with the tasks of the operation and maintenance team. Provide operation and maintenance related documents to ensure the efficiency and consistency of cross-department work.●Operation and maintenance support: Confirmation and follow-up of receipt and delivery, follow-up and confirmation of plans and events, and management of the company’s internal industrial control systems.●Monitoring and verification: computing power monitoring, site video surveillance, follow-up of site server maintenance, inventory statistics, and recording and archiving of site events.●Data management: Verify site electricity consumption, verify electricity bills, check receipt and delivery, analyze data and provide improvement plans, and provide required document support.

Coaticook, Quebec, Canada

As an IT technician in the Coaticook and Sherbrooke team. We need to install and configure hardware and software components. Also, troubleshooting hardware and software issues. The main tool we will use are BTC tool and Whats-Miner tool. My main task is to ensure optimal miner performance and up time, answering customer by providing support to users and being the first point of contact for error reporting.●Managing technical documentation.●Monitoring environment temperatures inside the data center and adjusting ventilation as required.●Replacing the broken parts of the machine such as fans, PSUs, main boards and ASIC boards.●Troubleshooting and configuring bad Switch and Ethernet cable.

Montreal, Quebec, Canada

This is a tufting handicraft studio. We provide a tufting gun, monk's cloth, 70 colours of yarn, rug tufting frames, fabric glue, and backing finishes. Projectors are available to help in sketching design. In our studio, receive detailed guidance on tufting, operating the tufting gun, design transferring on monk's cloth, tufting techniques, and finishing the bespoke piece. We also offer custom carpeting services.●Preparatory work for company establishment: market research, financial budget, company registration, studio rental and purchasing office supplies.●Create a Shopify e-commerce website: Purchase a domain name through the Shopify platform and build an e-commerce platform that can make reservations, pay deposits and make online payments.●Accounting: Rental POS machine. Record expenses and income, prepare tax filing documents and other related accounting services through QBO.●Communicate with customers in-store and provide service. Collect customer experience and timely feedback.

Compton, Quebec, Canada

My team is committed to developing a mobile reader Application. We use an agile development model. The main tools we will use are Jira, Bitbucket, and Confluence. As an IOS Developer, I use Xcode, XCTest, Git and Gitlab for development.As a Scrum Master, my main task is to ensure the smooth progress of each Sprint, help developers make decisions, especially when the story is blocked, and give feedback to the product owner.● Create a Definition of Done with the team. Complete development tasks according to Story and participate in acceptance testing. Finally, submit a Pull Request and wait for review.● Organize Daily Scrum. Define what can be delivered in the Sprint Planning and how to achieve it.● Organize a Retrospective for paying attention to areas that need improvement and action items for future sprints.

Shenzhen, China

As a New Media Operation Intern, I gathered user requirements for the product manager as per instructions. I absorbed so much knowledge about the application development process and office software. I also contributed to the planning process of various events, such as valentine’s day and the spring festival.My accomplishments in this job are listed below:⇨ Promoted company's applications through WeChat, Micro-blog, and other new media platforms to engage the maximum audience; increased number of users by 150K.⇨ Retained a logistics completion rate of 95% by leveraging an innovative and analytical mindset.

Guangzhou, Guangdong, China

As a Project Analyst, I headed a creative direct salesroom project with team members EMH (Emotional Management Center). I delivered effective advice and support to the management regarding the mental health of customers after emotional catharsis. By using my skills, I defined the basis and conditions of the project to team members. I also examined the viability of the project using market positioning and financial, marketing, and risk analysis.My accomplishment in this job is listed below:⇨ Won the third group prize in entrepreneurship program (Emotion Management House) at Guangzhou University.

Master'S Degree, Computer Science, 3.8/4.0

Bachelor, Metal Material Science

Activities and Societies: Art&Propaganda department. Sina Microblog Association. Captain of the College Women's Volleyball Team. College.