Rovelle C. Email & Phone Number

Mississauga, Ontario, Canada

Responds to all emails, phone calls, assignments, and daily duties. Assists clients during the move process as they relocate in Canada or internationally.Manage booking with various carriers such as truckers, freight forwarders, shipping lines, move coordinators and all other involved in the moving process. Coordinates the entire move process from the beginning to end - including quoting the client, coordinating transportation, moving and storage activities as well as managing customs requirements, manage the client database, issues, oversee customer support and prepare and follow-up on invoices.Proactive with communications and problem solving to avoid and mitigates any potential move issues. Communicates with all stakeholders in a timely and professional manner.Delivers an all-around exceptional relocation experience for our client.

Mississauga, Ontario, Canada

• Managed secured booking and incoming international freight allocated to from the beginning to end in a professional, efficient manner ensuring that all costs and charges are kept within budget• Dealt with inbound and outbound calls and onsite visits with a quality customer service and professional image to represent the company• Comply with FIDI, IAM, FAIM standards (Mover’s Organizations) as well as Canada Border Services Agency• Follow up with third party vendors, accounts payable and receivable and outsourcing new vendors to capitalize company’s resources• Prepared reports and presentations with discretion and ensure confidentiality to Branch Manager, the company’s President and Human Resource and Accounting Department• Interacted with different personalities from agent to client basis by offering solutions and support to their satisfaction• Accountable for training new employees, introducing the new system and how it works and adhering to company policies standard• Team player when it comes to company’s project and objectives• Maintained and coordinated all communication with carriers and track shipments

Dixie Road

• Focused on operation such as night receiving, merchandising, customer orders (phone and email purchase orders) and customer in-store assistance• Dealt with inbound and outbound calls• Processed goods according to customer purchase order which result to an on time delivery according to customer expectations• Interacted with different personalities and serves guests with positive energy• Provided an excellent customer experience by offering solutions to client problems or providing further support to meet their needs• Conducted interviews and training to new team members, adhering to company policies• Coordinated with other team member for in-store promotions, inventory accuracy, team events and in-store projects such as creating flyers, year-end inventory and more

Mississauga On

• A warehouse associate who’s able to help improve efficiency in accordance to providing warehouse accuracy, manual auditing, fulfillment processing and inventory management to ensure inventory reports are updated• Adept at multi-tasking and demonstrated ability to work independently with minimal supervision• Responsible for shipping and fulfillment for specific clients• Maintained records of inbound and outbound shipments according to bill of lading• Established work routines and procedures to effectively facilitate the area or function of the warehouse according to the company’s policy and standard

Dixie Rd. Mississauga On

• Developed strong product and customer knowledge• Focuses on production, inventory counts, closing tasks and handling cash such as credits and monetary transactions• Demonstrated teamwork with co-team member to provide strong customer service and fulfill customer needs

• Performed various closing tasks including handling cash, inventory counts, and preparation duties for the next shift employees. • Daily cleaning duties include maintenance of guest service areas.• Supervised and developed good teamwork with other team members. • Interacted with different personalities and entertained and served guests with positive energy and skills.

Bachelor'S Degree, Business Administration In Supply Chain Management

-Practiced case studies focused on purchasing and inventory management with an enterprise resource planning software called SAP.

Advanced Diploma, Business Administration Finance, 3.42

-Improved critical-thinking and problem solving skills with a group of people to evaluate and analyze business cases -Experienced managing.

High School