Rowaida Mahfouz Email & Phone Number

Dubai, United Arab Emirates

• Built and maintained robust relationships with clients and key personnel within customer organizations, ensuring their needs are consistently met with exceptional service.• Fostered and sustained flawless relationships with both government and non-government organizations for medical consultancy projects, including strategic planning and workforce deployment in remote areas.• Actively addressed and empathized with clients' concerns, conducting thorough analyses to identify root causes and drive resolutions to ensure client satisfaction.• Diligently tracked and managed complaints to preemptively address issues and prevent recurrence, enhancing overall client experience.• Coordinated with internal departments to meet client requirements and expectations efficiently, overseeing consultants’ communications and schedules, and managing their relocation logistics to ensure seamless project execution and client service.• Conducted comprehensive market analysis to identify client needs and tailor consultation services accordingly, evaluating market trends to pinpoint healthcare needs in rural areas.

Sharjah, United Arab Emirates

• Result of a series of internal promotions, reported to the Finance Director. Provided day-to-day guidance and leadership to the team, responsible for performance management, onboarding, account reconciliation, and cash discrepancy investigation.• Ensured all receivables were collected within agreed timeframes, aiding organizational growth.• Helped develop and implement a complete integrated accounts system, training new team members and streamlining processes in line with industry best standards.• Established and maintained C-suite relationships with government and non-government organizations to ensure continuity and transparency of scholarship programs.• As the primary contact for all parents, resolved conflicts and discrepancies using empathy and excellent interdepartmental communication.• Managed contracts and finances with campus vendors, resolving financial conflicts for students, vendors, government, and non-government sponsors.• Proactively identified and resolved issues by reviewing and updating policies, invoicing systems, and procedures for optimum workflow.• Reviewed contracts for compliance, identified financial discrepancies, and led negotiations with organizations to recoup long outstanding amounts.• Project managed the development and rollout of bespoke software, improving communication and efficiency.• Developed new invoicing systems, saving time and money, reducing the risk of bad debt write-offs to less than 5% yearly.• Implemented external Customer/Vendor Partnership Portals, reducing processing time and eliminating manual intervention.• Managed monthly, quarterly, and year-end accounts receivable reports, working proactively with other departments to resolve accounts receivable-related issues.

Dubai, United Arab Emirates

• Collected and managed client databases.• Enhanced marketing surveys and oversaw their implementation through my team.

Dubai, United Arab Emirates

• Acting Branch Supervisor: Responsible for performing intermediate duties and providing support related to branch operational activities and financial services.• Financial and Investment Advisor for Clients.• Managed daily account opening and closing reports.• Serviced clients and resolved conflicts and problems.• Awarded for innovative ideas on reducing conflict, shortening processes without affecting quality, and improving customer service methods.

Mba, Business Administration And Management, General

Thesis on human body language and its impact on client services, emphasizing techniques to read, interpret, and effectively respond.

Diploma Of Education, Photography