Rowan Beiter Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

As a Technical Onboarding Specialist, I act as an expert in our high technical features, such as, but not limited to, Wodify Workflows, Custom Reporting, third-party integrations, and more. Wodify Workflows is our newest automated lead conversion and client retention tool powered by Workato. I assist new and existing Wodify clients in learning and adopting these features based on their business models.I work directly with customers to configure and customize their software to match their business needs - driving value and helping to build lasting relationships between us, our customers, and their client bases.

Philadelphia, Pennsylvania, United States

- Conducted onboarding sessions for 140 new client accounts (71% domestic, 29% international) in 2023 to ensure successful implementation of the software with an account cancellation rate of 11%- Designed and implemented a churn report to track lost clients during the onboarding phase- Sold 51 add-products and service including account upgrades, websites, and passing on processing fees

Philadelphia, Pennsylvania, United States

A 2 year program rotating between 4 different customer facing teams - Customed Success, Account Management/Onboarding, Sales, and Marketing.- Solved 2270 customer tickets over 6 months in Customer Success with a Customer Satisfaction score of 95%- Audited ~250 help articles for SEO, tags, and keywords to improve our external automatic response for customer tickets- Analyzed 6 months of tickets with negative Customer Satisfaction Scores, compiled a comprehensive report for common reasons, and presented my findings along with an in-depth strategy of how to approach each scenario to proactively avoid a negative score

Philadelphia, Pennsylvania, United States

Venture for America is a highly selective (18%) two-year fellowship program for recent graduates who are interested in startups and entrepreneurship.Founded by Andrew Yang in 2011, VFA's mission is to create economic opportunity in American cities with growing startup ecosystems by mobilizing the next generation of entrepreneurs and equipping them with the skills and resources they need to create jobs.

Danville, Pennsylvania, United States

- Created mission and vision statement for a new organization centered around giving students access to theatrical opportunities not often offered such as student directing, choreographing, set design, and play content- Participate in quarterly planning meetings establishing and adopting show budgets with an average of $10,000 per show for staff, play royalties, and department funds- Hire ~6 staff per show in directing, costuming, lighting, set design, music directing, and choreography- Raised +$16,000 for our first show through the solicitation of personal donations, application of county grants, and a request for a donation from the Danville Arts Council- Produced four shows and three radio plays including Avenue Q: The School Edition, The Crucible, and Voice on a Wire

Lewisburg, Pennsylvania, United States

- Mentor ~10 new and returning staff members by modeling professional communication, constructive feedback, and SMART goal setting through one-on-one meetings, troubleshooting study group and tutoring problems, and observation- Tutored 5 semesters in calculus and statistics fostering an inclusive environment that made complex information approachable by embracing failure as a step towards improvement

Lewisburg, Pennsylvania, United States

- Design and facilitate staff professional development training for a staff of ~200 students in diversity, equity, and inclusion, personal reflection and goal setting twice a week for two hours in group meetings ranging from 10 to 30 staff members - Recruit, interview, and hire ~10 TLC Leadership Team employees by shortlisting candidates and engaging in small group interviews- Conducted an audit of learning resources by critically analyzing data of ~3000 students, aimed at increasing inclusive programming and initiatives

Lewisburg, Pennsylvania, United States

- Curated the Business Directory content on our website, lewisburgpa.com, by contacting 50+ local businesses and obtaining information of the company mission, social media channels, and store hours- Led the creation and implementing of customer satisfaction surveys for a group of six business owners, obtaining critical data related to economic growth for a city of approximately 6000 people