Rowan Illum Email & Phone Number

Remote

• Create data visualizations and dashboards to enable performance visibility around sales, site traffic, and workforce statistics such as calls taken, emails sent, and average time spent on contacts.• Use tools such as Looker, Excel, CXEngage, NetSuite, and BigQuery.• Advocate for data needs and increase data tools to improve performance and operational effectiveness.• Develop backend SQL queries to clean, manage, and develop data.• Structure and code Looker files to produce end-user interfaces for querying data and creating visualizations using LookML and SQL.

Remote

• Extra Mile Nomination-June 2019 based on training and educating team on data and reports.• Received ERP Spotlight Award in Sep 2019.

Remote

• 3x Stokey Award Winner in Jul 2015, Dec 2016, and Mar 2017.• Recognized for “Most Fraud Dollars Stopped-2016.”• Manually assessed high-risk sales transactions for signs of fraud based on reviewing order characteristics such as items being purchased, items being shipped, and any other fraud patterns.• Identified risk trends and anomalies, using SQL inquiries to investigate related orders.• Worked on identifying risky credit card types by using their BIN, identifying fraud and high-risk order patterns.• Self-taught NetSuite analytics to translate SQL-based queries to NetSuite reports and trained team to enable performance visibility.• Resolved payment and transaction concerns using backend system processes or customer outreach.

Remote

• Assisted customers with their purchasing needs; resolved customer problems and complaints.• Provided customer service and support for affiliate site, Geartrade, a third-party resale site.