Rowan Reid Email & Phone Number

I am an enthusiastic professional with experience in electronics repair and computer technology. Organized and detail-oriented with strong analytical skills. Proficient in identifying, diagnosing, and resolving failures in tech while providing exceptional customer service. Attended ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Certified in A+, Network+, and Security+. Will be ITIL 4 Foundation certified by January 2024. Seeking opportunities within the private or government sectors in areas including but not limited to IT Specialist, Help Desk, Desktop Support, Service Desk, and Technical Support. I have been interested in computers since I was a child when my parents told me that there is a website for just about everything and I just had to test that theory. I started being interested in how a computer works when I found out how to change my account on my dad's PC from a User Account to an Administrator Account so I could download Flash and play games on the internet at the age of 9. I have been captivated by working with computers ever since. ITIL v4 - ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models.CompTIA A+ - Hardware, Operating Systems, Software Troubleshooting, Networking, Troubleshooting, Security, Mobile Devices, Virtualization & Cloud Computing, Operational ProceduresCompTIA Net+ - Networking Fundamentals, Network Implementations, Network Operations, Network Security, Network TroubleshootingCompTIA Sec+ - Threats and vulnerabilities, Risk management and mitigation, Threat detection and management, Network Security, Application and host security, Operational security, Access control, Identity management

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