Expert By Experience (Lead)
CurrentWithin this role, I provide a lived experience perspective within the Surrey Heartlands Tier 4 Provider Collaborative Hub, working directly with young people in Tier 4 settings and when required, working with them prior to admission and post-discharge. My primary task, aside from providing my perspective from my own lived experience, is to collate data about patient experience within the beds we commission and use this to improve services both on a case-by-case basis and on a higher level. I have worked closely with NHSEI on tasks like the CETR/DSR work, in co-chairing NEbEN (National Expert by Experience Network), and assisted in the development of the QMF (Quality and Maturity Framework) for the Provider Collaboratives. I frequently present to local and regional board meetings, helping ground our service development with real-time information from our service users and what they want in their care, and have developed multiple resources and frameworks for patient engagement within my role. Much of this role was built from the ground up and thus I have had the pleasure of curating it to my strengths and to the identified needs of our service user population. We are also currently working on the rollout of Emerald Place, a CAMHS GAU co-delivered with Elysium within Surrey. I have been advising on a lived experience and coproduction lens throughout this project.I am also a member of the LEAG (Lived Experience Advisory Group), advising NHS England’s MHLDA Quality Programme.