Rowan Rogers Email & Phone Number

Heney-On-Thames

Technical Support Manager Key Tasks:• Handling critical escalations within the organisation & communicating with customers directly to ensure satisfactory resolution • Participate and provide input into regional & global initiatives • Working with Pre and Post Sales to assist in completing tenders for new business as required• Interfacing with connected teams within the organisation to ensure that customer issues are being prioritized appropriately• Managing communication with the Global Engineering team on problems, new functionality & regression issues• Preparing and maintaining accurate up-to-date records of case activity• Defining individual and team goals and in doing so ensuring they align with corporate strategy, as well as identifying training needs to achieve goals• Responsible for applying ongoing management to drive team performance • Responsible for customer satisfaction survey follow ups to increase future customer interaction

Berkshire

Various consultancy interest's including recruitment, project processing, testing and analysis,

London, United Kingdom

My responsibilities included managing a commercial documentation team, creating new documentation processes, templates and libraries for auditing and future project structures. Senior QA and testing administrator. Project lead for major documentation products as well as controlling costing and full analysis for smaller business critical projects and creating business cases. Main liaison for documentation maintenance team and system trainer and demonstrator this included training 3rd parties and staff both in the UK and India for documentation production and project documentation and testing processes.

Various In South Of England

Analyst designer consultant: working in various companies in a varied set of business environments. Companies included: Mars Corporation I.S.I), PC world/Curry’s, PHH, Martin Retail Group.

Dachet / Slough

Progressed from Computer operator to team lead and then to programming and analysis.

Bscience Hons, Biological And Physical Sciences

Education record