Rowan Barrett Email & Phone Number

Brisbane, Queensland, Australia

Melbourne, Australia

Melbourne, Australia

• Primary Business Analyst for all new projects, engaging with the National Operations Team, clients, vendors and industry representatives.
• Acting Victoria/Tasmania Operations Manager leading a sites across Melbourne and Hobart currently at 116 FTE
• Managing the successful development and implementation of services to NSW for SAI Global’s largest client – Commonwealth Bank Australia (CBA)
• Finalising the strategic relationship with CBA and aligned processes and services nationally.
• Owned change management and stakeholder communications to Australian Institute of Conveyancers, NSW Law Society, CBA regional 300+ branch network and operational readiness
• Coordinating the transition to electronic payments for Victorian Operations to the Victorian State Revenue Office.

Brisbane, Australia

• The Property/Information Services division provides mortgage services, high quality information and software to law firms, conveyancers, property professionals and corporations. Current clients include CBA, Westpac.
• Managed a team of 14 direct reports in a dynamic, time critical environment.
• Responsible for budgets and reporting directly to the State Operations Manager.
• Developed Policy & Procedures for the entire division.
• Defined and documented improvement recommendations for; processes, people and systems.
• Implemented improvements in operational efficiency and effectiveness in areas and processes within scope. Measured by pre-defined Productivity, Utilisation and Quality KPI’s.

Brisbane, Australia

• Second in charge of Queensland settlement team
• Assisted in all management activities
• Fast tracked development pathway for young leaders
• Coordinated scheduling, logistics and planning for 30 clerks
• Ensured adherence to risk management policies with focus on maintaining effective controls for business processes, support of compliance and audit activities.

Gold Coast, Australia

• KRG LAW is one of Queensland’s leading conveyancing and property law specialists.
• Managed all title registrations with the Department of Natural Resources and Mines.
• Implemented systems to assist the Office of State Revenue Stamp Duty Returns deal with legislative changes.
• Organised all logistics for up to 10 clerks in both Brisbane and the Gold Coast.
• Maintained daily interactions with clients such as; NAB, Latrobe Home Loans, Perpetual Trustees, Bluestone Mortgages & Colonial State Bank.
• Owned the management of Safe Custody and sensitive documents for the entire firm.

Graduate Certificate, Business Administration And Management, General

Bachelor Of Business, Management