Rowan Barrett Email & Phone Number

Brisbane, Queensland, Australia

Melbourne, Australia

Melbourne, Australia

• Primary Business Analyst for all new projects, engaging with the National Operations Team, clients, vendors and industry representatives.• Acting Victoria/Tasmania Operations Manager leading a sites across Melbourne and Hobart currently at 116 FTE• Managing the successful development and implementation of services to NSW for SAI Global’s largest client – Commonwealth Bank Australia (CBA)• Finalising the strategic relationship with CBA and aligned processes and services nationally.• Owned change management and stakeholder communications to Australian Institute of Conveyancers, NSW Law Society, CBA regional 300+ branch network and operational readiness• Coordinating the transition to electronic payments for Victorian Operations to the Victorian State Revenue Office.• Managing risk for multimillion dollar transfers using trust account controls, financial services technology (FISERV) and engagement with internal and external stakeholders.• Assisting with the development of new services for NAB Broker, a division of NAB.• Working closely with the Business Continuity, Risk and Compliance department to maintain ISO 9001 accreditation • Providing on-going project management as SAI Global develop mortgage processing units to offer end-to-end services at Sydney and Melbourne operations sites.Ongoing Internal RolesChairperson – National CohortFacilitator – 2IC Development ProgramMentor – SAI Global Coaching and DevelopmentRecruiter – Lead for Queensland recruitment and retention

Brisbane, Australia

The Property/Information Services division provides mortgage services, high quality information and software to law firms, conveyancers, property professionals and corporations. Current clients include CBA, Westpac commercial, ANZ, HSBC and leading law firms across Australia.• Managed a team of 14 direct reports in a dynamic, time critical environment.• Responsible for budgets and reporting directly to the State Operations Manager.• Developed Policy & Procedures for the entire division.• Defined and documented improvement recommendations for; processes, people and systems.• Implemented improvements in operational efficiency and effectiveness in areas and processes within scope. Measured by pre-defined Productivity, Utilisation and Quality KPI’s.• Reviewed and then reported on Risk for financial institution customers.• Collaborated with IT and other staff to identify, develop and implement systems efficiencies and improve reporting capabilities.• Achieved 100% on all contracted SLAs with outstanding results in all team culture surveys.

Brisbane, Australia

• Second in charge of Queensland settlement team• Assisted in all management activities• Fast tracked development pathway for young leaders• Coordinated scheduling, logistics and planning for 30 clerks • Ensured adherence to risk management policies with focus on maintaining effective controls for business processes, support of compliance and audit activities.

Gold Coast, Australia

KRG LAW is one of Queensland’s leading conveyancing and property law specialists. • Managed all title registrations with the Department of Natural Resources and Mines.• Implemented systems to assist the Office of State Revenue Stamp Duty Returns deal with legislative changes.• Organised all logistics for up to 10 clerks in both Brisbane and the Gold Coast.• Maintained daily interactions with clients such as; NAB, Latrobe Home Loans, Perpetual Trustees, Bluestone Mortgages & Colonial State Bank.• Owned the management of Safe Custody and sensitive documents for the entire firm.

Graduate Certificate, Business Administration And Management, General

Bachelor Of Business, Management