Rowan (Drew) Hellings Email & Phone Number

Brisbane, Australia

Led and contributed to critical projects, including the setup of robust server infrastructure, managing server migrations, overseeing network enhancements, and streamlining Microsoft 365 migrations. Configured collaboration tools for efficient teamwork with SharePoint and Teams. Utilized Intune and Meraki MDM solutions for secure device deployment and management. Onboarding for new clients, identifying potential areas for improvements and future projects. Handled daily technical support and resolved escalated technical issues. Mentored junior engineers, and actively contributed to business goals and decisions as a member of the senior leadership team. Conducted regular site maintenance, proactively reviewed and audited sites, and created detailed technical documentation. Developed PowerShell scripts to automate routine tasks, enhancing efficiency.

Mt Gravatt East Qld 4122

Contributed to network upgrade projects and installed network infrastructure components, enhancing connectivity and reliability. Set up and managed Mobile Device Management (MDM) solutions and deployed end user devices. Configured and maintained servers, implemented security measures, and monitored server health, ensuring reliable performance. Assisted end users with technical issues and guidance, providing clear and effective solutions. Managed backup solutions, ensuring data protection and disaster recovery readiness. Created and maintained technical documentation, capturing procedures, and configurations.

Brisbane, Australia

Assisted end users, resolving technical issues via phone and helpdesk channels. Managed backup solutions for all clients, ensuring data protection and disaster recovery readiness. Configuring and maintaining Kaseya software, optimizing remote monitoring and management capabilities. Conducted on-site visits to businesses, assessing infrastructure, identifying areas for improvement, and addressing technical needs. Built and configured servers, ensuring reliable performance and scalability. Set up and configured Office 365 for clients. Created and maintained technical documentation, capturing procedures, and configurations.

Built and configured SLES and Windows servers, optimizing performance and reliability. Installed and configured Novell Identity Manager and associated drivers, and administered Novell ZENworks Configuration Manager, ensuring efficient endpoint and policy management. Created a Standard Operating Environment (SOE) through system image building, application repackaging, scripting, and policy configuration.