Rowan Torres Rey Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• As Communication Advisor at Rochdale I am responsible for:
• Advising on various projects and coaching colleagues in their communication role;
• Monitoring the corporate identity and designing communication materials for on- and offline use;
• Corporate, internal and change communication, environmental and resident communication.

Amsterdam, North Holland, Netherlands

• As Complaints Coordinator at Rochdale I was responsible for:
• Assisting our tenants with resolving their complaints relating to all departments within Rochdale;
• Monthly, quarterly and yearly reports regarding trends in the received complaints;
• Further developing the complaints team and the processes used, with the aim of resolving and reducing complaints more efficiently.

Amsterdam, North Holland, Netherlands

• As Service Coordinator at Rochdale I was responsible for:
• Assisting our tenants with questions and complaints through telephone, online chat, social media and WhatsApp;
• Planning the necessary work in and around the homes of our tenants;
• Gathering feedback to ensure that our tenants are able to enjoy their homes as much as possible.

Amsterdam, North Holland, Netherlands

• I carried out my graduation assignment for the Amsterdam University of Applied Sciences (AUAS) sustainability program: re-set. In order to successfully finish the assignment I did the following:
• Conduct research on how to raise awareness among AUAS students about the newly launched sustainability program;
• Develop a communication strategy based on the previous research;
• Develop several concepts and prototypes of marketing materials in line with the previously developed communication strategy.

Amsterdam, North Holland, Netherlands

• As Student Assistant Communication at Amsterdam University of Applied Sciences (Faculty of Health) I was responsible for:
• Designing flyers, posters and other communication materials for on- and offline use;
• Copywriting for the various study programs and extracurricular activities at the Faculty of Health;
• Organizing and promoting events for students and professors.

Amsterdam, North Holland, Netherlands

• During my internship at PaperFlies & Wigwam Travel I was responsible for:
• Planning and coordinating the online marketing activities on social media, email and the website;
• Analyzing the online marketing activities with Google Analytics and adapting the communication strategy based on the results;
• Researching the brand identity of Wigwam Travel and advising the co-founders on further developing the brand.

Amsterdam, North Holland, Netherlands

• As Customer Care & Webcare Agent at HelloFresh I was responsible for:
• Assisting customers with questions and complaints regarding our products through email, telephone, Facebook, Twitter and WhatsApp;
• Gathering feedback to ensure that our customers have the best possible experience with HelloFresh.

Amsterdam, North Holland, Netherlands

• During my internship at Sawadee Reizen I was responsible for:
• Detailed copywriting for travel packages on the website;
• Designing flyers, posters and other marketing materials for on- and offline use;
• Supporting the marketing & communication team with several other tasks, such as Search Engine Optimalisation and during events.

Hoofddorp, North Holland, Netherlands

As shift manager I worked together with a team of 10 to 20 employees on a daily basis, ensuring that the restaurant was clean, the products fresh and our customers could enjoy their visit.

Hoofddorp, North Holland, Netherlands

As management trainee I got to learn the basics of running a McDonald's restaurant, with a focus on cleanliness, fresh products and both employee and customer satisfaction.

Hoofddorp, North Holland, Netherlands

Hoofddorp, North Holland, Netherlands