Eric Rowcroft Email and Phone Number
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Over 20 years of project & program management, process engineering, and information technology management experience and have held leadership, consultative, and individual contributor roles in all three areas. Experience in agile, Lean/Six Sigma, and traditional program & project management methodologies, including both implementing new programs and managing existing practice areas. Over 10 years of leadership and management experience as a director, consultant, project manager, and general IT manager. Extensive experience in managing a wide range of complex IT environments, including application development, operations management/support, security, cloud services, and data management/reporting.Competencies include:• Lean/Six Sigma, Business Process Engineering/Management• Agile Practice Implementations & Management• Program Development/Execution• Security & Regulatory Compliance Management• Enterprise Architecture• Organizational Gap/Needs AnalysisCertifications:• Lean / Six Sigma Black Belt• Certified ScrumMaster (Agile Development)• ITIL Practitioner• Microsoft Certified Systems Engineer • Microsoft Certified Technology Specialist (Infrastructure)• Linux Certified Professional• AIIM BPM Practitioner & Specialist
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Tlingit Haida Tribal Business Corporation
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Cio/Managing AssociateWostmann & Associates, Inc. 2021 - PresentJuneau, Ak, UsCIO responsibilities include developing corporate technology strategy/roadmap, management of IT systems/resources, management of operations performance standards and metrics, contract/vendor management, security administration, and maintaining regulatory/legal compliance.Managing Associate responsibilities include Business Process Engineering, Project/Program Management, and Information Technology consulting services including directing project teams, client relationship management, and direct service delivery. Project experience includes multi-year enterprise cloud operationalization/migrations, IT service delivery consolidation/management, business process engineering/management, security assessment/hardening, and enterprise architecture (design, implementation, management). -
Director Of It & Process ManagementTraders Insurance Company 2018 - 2021Kansas City, Mo, UsOversaw the Process Management group responsible for Project Management, Business Analysis, Business Process Engineering programs and staff. Worked with department and company leadership to identify, plan, implement, and manage solutions or system to improve operations performance, reduce costs & risk, and facilitate revenue generation. Oversaw the Technology Services group responsible for Application Development, Business Systems Analysis, and all Information Technology operations. Key platforms included policy management, billing/payment processing, claim administration, and business intelligence/reporting. Director responsibilities also included initiative execution, strategic/financial planning, department/staff development, project portfolio management, security/compliance, and vendor management. -
Vp, Business Process EngineeringUmb Bank 2015 - 2018Kansas City, Mo, UsLed Business Process Engineering (BPE) practice area, Lean project/portfolio management, and enterprise BPE/Lean training & associate engagement programs. BPE/Lean responsibilities include program development, associate training/mentorship, project governance, and stakeholder participation in process engineering, business process management, and enterprise content management projects. Led as many as 12 concurrent BPE project teams across all UMB program areas and subsidiaries. Project focus areas included software development, enterprise IT architecture, disaster recovery & business continuity, security hardening, and service delivery. Realized benefits included increased regulatory/security compliance, internal & external service delivery improvements, increased revenue, cost reductions, and process work/cycle time reductions. -
PrincipleTechnology Solutions, Llc 2009 - 2014Managed business operations including planning, business development/growth, contracting, and financial management.Led team of consultants in providing Business Process Management (Lean, Six Sigma, TQM), Program/Project Management, and IT services (programming, security, operations management, ITIL/ITSM, and systems engineering/design). Clients included Public Sector, Manufacturing, Financial Services, Construction, Healthcare, and Insurance industries.
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Area Managing ConsultantIkon Office Solutions Oct 2007 - Sep 2009Led Business Process & IT consulting practice area for the Midwest (Kansas, Missouri, Oklahoma, Nebraska). Consulting services included Business Process Management, Program/Project Management, Requirements/Gap Analysis, ECM/ Workflow, and Information Technology practice areas. Clients included Insurance, Utility, Manufacturing, Retail, Public Sector, and Healthcare industries.Completed process improvement projects successfully in areas such as Finance, Sales, Regulatory/Compliance, Records Management, Project/Program Management, and Software Development. -
Technical Project Manager (Contractor)Gentiva Home Health 2006 - 2007Technical M&A Integration Project Manager. Primary focus areas were application delivery, data management and compliance requirements (HIPPA, SOX).
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Sr. ConsultantWostmann & Associates, Inc. 2004 - 2006Juneau, Ak, UsPerformed Information Technology, Process Improvement, Needs/Gap Analysis, Project Management, and Infrastructure Management consulting services.Clients include Public Sector, Utility, Retail, SMB Business, and Healthcare industries.
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It ManagerThti 2003 - 2004Implemented and managed cross-functional division delivering IT services, software development, IT security, and workflow/process management with team of 8 IT professionals and 40+ operations staff. Responsible for designing and implementation of operations, security, workflow, and document management systems and processes.Participated in business development, proposal writing and contract management for Federal Government business.
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Analyst/Programmer IvState Of Alaska 2001 - 2003Juneau, Ak, UsSupported statewide distributed services environment across State of Alaska datacenters including call center, support desk, mainframe, and enterprise document/print services.Managed projects including proof of concept implementations, security audits/controls, infrastructure management, IT operations/services insourcing and outsourcing, service desk implementation, and enterprise document management. -
It ManagerThrha 2000 - 2001
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It SpecialistGoldbelt, Incorporated 1998 - 2000Juneau, Ak, Us
Eric Rowcroft Skills
Frequently Asked Questions about Eric Rowcroft
What company does Eric Rowcroft work for?
Eric Rowcroft works for Tlingit Haida Tribal Business Corporation
What is Eric Rowcroft's role at the current company?
Eric Rowcroft's current role is IT & Business Process Management professional with over 20 years of experience leading & facilitating business process management initiatives, technology adoption, and organizational change..
What is Eric Rowcroft's email address?
Eric Rowcroft's email address is er****@****uto.com
What is Eric Rowcroft's direct phone number?
Eric Rowcroft's direct phone number is +190778*****
What skills is Eric Rowcroft known for?
Eric Rowcroft has skills like Integration, It Management, Project Management, Enterprise Software, Management, Consulting, Business Process, Itil, Information Technology, Program Management, Business Process Improvement, Data Center.
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