Rowdy L. Email & Phone Number

Amsterdam, North Holland, Netherlands

In addition to the responsibilities of the Customer Success Manager role, managing a team of 3 and being responsible for the partner portfolios in the Austrian, German & Swiss markets.In addition, being responsible for all European wide partner communication.

Amsterdam, North Holland, Netherlands

A position dedicated to ensuring partner satisfaction, driving retention, and maximizing value through proactive relationship management and strategic problem-solving. • Foster positive relationships with partners to understand their objectives, challenges, and expectations.• Lead the onboarding process for partners, providing platform demonstrations and training sessions.• Have regular check-ins with partners to gather feedback, address concerns, and identify opportunities for… Show more A position dedicated to ensuring partner satisfaction, driving retention, and maximizing value through proactive relationship management and strategic problem-solving. • Foster positive relationships with partners to understand their objectives, challenges, and expectations.• Lead the onboarding process for partners, providing platform demonstrations and training sessions.• Have regular check-ins with partners to gather feedback, address concerns, and identify opportunities for upselling or cross-selling.• Collaborate with cross-functional teams, including sales, product development, and support, to advocate for partners' needs and drive product improvements.• Analyse customer data and metrics to assess performance, identify trends, and develop strategies for improving customer satisfaction and retention.• Proactively identify and resolve issues or challenges faced by clients, ensuring a seamless and positive experience. Show less

Amsterdam Area, Netherlands

F&B Executive at the highest performing hotel within the Hilton luxury portfolio worldwide. A 360 degrees role, being the link between the F&B Department and the other departments within the hotel (commercial departments, operational departments, HR & executive office). Responsible for the 2 Michelin starred restaurant; Spectrum, the Goldfinch Brasserie, the Peacock Alley lounge, the Vault Bar, our Taste of Waldorf Breakfast concept, our In-Room-Dining department, and our extensive… Show more F&B Executive at the highest performing hotel within the Hilton luxury portfolio worldwide. A 360 degrees role, being the link between the F&B Department and the other departments within the hotel (commercial departments, operational departments, HR & executive office). Responsible for the 2 Michelin starred restaurant; Spectrum, the Goldfinch Brasserie, the Peacock Alley lounge, the Vault Bar, our Taste of Waldorf Breakfast concept, our In-Room-Dining department, and our extensive Banqueting department. Responsibilities include:• Managing the execution of the overall F&B commercial strategy and implementation;• Managing execution of all F&B related projects;• Responsible for the entire F&B guest journey;• Mentoring & coaching F&B team members;• Managing training, implementation and preservation of all brand standards;• Ensure compliance with regulations;• Manage implementation of new offerings by recognising trends in the market;• Liaise with senior hotel management to drive F&B initiatives;• Creating, cross-selling and up-selling of various packages to increase revenue;• Manage administrative tasks for F&B management including calendar management.Furthermore, I am responsible for the execution and coordination of one of our very successful business continuity projects: Our Luxury at Home take away and delivery concepts to have our guests enjoy their Memorable Moments with True Waldorf Service at home during COVID-19. Show less

Amsterdam Area, Netherlands

A very diverse role in which I have helped manage the company from start-up to scale-up, supporting several departments;Responsibilities Include:- Managing various projects;– Recruiting and training new hires & coaching of employees;– Managing B2B accounts to customer satisfaction;– Managing the supply chain from supplier to client;– Researching and executing national and international business opportunities;– Various administrative tasks for the company.

Amsterdam, North Holland, Netherlands

An internship during my thesis researching various national and international business opportunities for the company.

Amsterdam Area, Netherlands

My internship at 2theloo was during the hostile takeover of the company. As a personal project I was to retroactively ensure the correct financial registration of product sales in various European countries. Responsibilities Include:– Analyze data or insights to determine trends;– Develop exit strategies for unsuccessful products;– Create and Maintain relationships with vendors to achieve better pricing and quality of services;– Place appropriate orders to ensure… Show more My internship at 2theloo was during the hostile takeover of the company. As a personal project I was to retroactively ensure the correct financial registration of product sales in various European countries. Responsibilities Include:– Analyze data or insights to determine trends;– Develop exit strategies for unsuccessful products;– Create and Maintain relationships with vendors to achieve better pricing and quality of services;– Place appropriate orders to ensure product availability that meets consumer demands;– Determine the positioning of a product category to maximize visibility;– Liaise with the marketing team to determine competitive pricing and promotional activities.– Make forecasts for product demand to ensure the sustainability of inventory;– Assume responsibility of budget development and revenue for category. Show less

Amsterdam Area, Netherlands

Responsible for giving guests the best experience possible, serving individuals, groups & events. during Lunch, Dinner & Cocktail Hours.

Amsterdam Area, Netherlands

As brand ambassador of the Hilton brand I was in charge of opening and closing the financial register, in going the extra mile in order to satisfy our guests & anticipating guests needs, and in training new employees in the Half Moon Lounge and the Garden Terrace.

Amsterdam Area, Netherlands

As the Duty Manager, I was the first point of contact for guests with complaints and requests and have been able to solve them in a creative and innovative manner.Responsibilities Include:– Monitoring the safety of guests and staff;– Be the main contact point for guests from arrival till departure;– Ensure execution of SOPs and manuals;– Supporting the Hotel Manager;– A variety of administrative tasks;– Documenting and reporting possible improvements to staff and… Show more As the Duty Manager, I was the first point of contact for guests with complaints and requests and have been able to solve them in a creative and innovative manner.Responsibilities Include:– Monitoring the safety of guests and staff;– Be the main contact point for guests from arrival till departure;– Ensure execution of SOPs and manuals;– Supporting the Hotel Manager;– A variety of administrative tasks;– Documenting and reporting possible improvements to staff and management;– Monitoring the progress and output quality of executed work; Show less

Associate'S Degree, Holistic Health

Bachelor Of Business Administration - Bba, International Business & Management Studies

Activities and Societies: Involved in the set up of two student companies as Human Resource Manager. As IBMS graduate I am able to manage.

Bachelor Of Business Administration - Bba, Exchange Semester

Curricular: – Active Investment Management; (Focus on Financial Studies) – International Negotiations; (Focus on Intercultural Management).

Bachelor Of Business Administration - Bba, Minor In Business Process Integration

Activities and Societies: Manager of the Human Resource team during Business Process Simulations. The minor Business Process Integration.