Lisa Rowe Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Lead a team of nine employees in Order Entry and Data Formatting, ensuring efficient workflow and timely order processing. To maintain and keep orders moving. Coordinate diploma unit volume between the Customer, Sales Representative, internal personnel from receipt of order to final delivery. Providing great customer service every time.Coordinate product between the Sales Representative, Customer and Production Personnel for Artwork, Composition, Tooling and Samples. Contact customers to keep them informed of account status. Contact customers to determine if they are ready to send in order, confirm all order information, communication of order status. Follow up on shipping and delivery information. Manage the successful coordination of diploma unit volume of an assigned territory between the Customer, Sales Representatives and Production Personnel. This includes all aspects of the account management from receipt of order to final delivery. Production specification set up, pricing, order entry, coordinate scheduling, monitor for on time delivery. Assist group manager with special projects and assignments. Work with others to help balance work loads within the work group or for other Group Managers as needed. As well as other duties assigned.

Indianapolis, In

Provided support to Claims Administrators, Customer Service Representatives and Management.Reviewed insurance claims after they are submitted to make sure that proper filing procedures have been followed. Assisted insurance adjusters with complicated or unusual claims. Ensuring that the costs of a particular treatment are reasonable depending on the diagnosis a patient received. Considered common treatments, expected hospital stay and disability time. Approved and denied claims, or forwarded them to claim investigators for further review. My primary duty was to examine complex or unusual claims to determine whether they may be covered. Other duties included authorizing claim payments, setting reserves on payments, ensuring timely disbursement of funds to clients, coordinating or conducting investigations on insurance claims, identifying claims with possible recovery from third parties, and consulting with attorneys, doctors and agents in regards to the disposition of complex claims.

350 E 96Th Street, Indianapolis, In 46240

My responsibilities in the Insurance Assistant role included;Prepared insurance forms/documents (identification cards, certificates, endorsements, schedules, etc.). Processed other insurance transactions to provide customer service and support efforts to acquire and retain profitable business. Performed other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, and insurance check processing.My responsibilities in the Customer Service Representative role included;Providing efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance in a call center environment. Performed initial capture of new Auto claims; Processed all "First Notice of Loss" and performed enhanced capture steps as needed. Set expectations with customers on when updates on their claim status will be provided. Arranged appraisals, reviewed appraisal reports and communicated with policyholders, claimants, physicians, medical providers, attorneys and repair shops. Demonstrated understanding of policies and provided guidance and assistance to callers based on their needs; and made recommendations on enhancements as needed.Processed caller transactions accurately and within established Contact Center time standards. Managed and utilized time effectively to ensure the required service levels for call capture and service handle time as well as quality and customer satisfaction standards were met.Efficiently utilized on-line reference materials to provide accurate and timely information and counsel to customers. Effectively operated systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the internet.Trained in several different computer systems and have the ability to multitask at a high level.Mentored for a Customer Service Representative training class.

Indianapolis, Indiana

Prepared sales quotes coordinate sales/billing, order processing, data entry, inventory, shipping procedures, client interaction, production coordination of projects in a fast-paced environment, and problem solving. Evaluated customer’s needs and built productive long lasting relationships. Met personal and team sales targets. Researched accounts and generated or follow through sales leads.

Fishers, In

Ordered and expedited finished goods to domestic and foreign customers, analyze computer data for accuracy, prioritize production, order components for vendors and manufacturers, data entry, notified affiliates in writing of any backorders, maintained ongoing communication with all departments, research and corrected all supplier errors, and assisted IT department with set-up and testing of new mainframe computer system. Positions held during my tenor; Customer Service Clerk, Returns Authorization Clerk, CRT Operator, Warehouse Control Clerk, Administrative Assistant, and Inventory Coordinator.

Bachelor'S Degree, Business Science / With Concentration In Management

Activities and Societies: NACompleted Bachelors Degree in Bachelor of Science with Concentration in Management May 2017

Associate'S Degree Business Of Science, Business Science

Activities and Societies: NACompleted Associates Degree in Business of Science.