• Passenger Satisfaction• Complaints per 100,000 Boarding• Satisfaction with the ticket office• Permanent passenger information at stations• Revenue Security

doing store operations work but also merchandising and doing jobs dealing with company's finances, merchanding and the like..

Develop and implement organizational goals objectives, KPIs, guidelines and best-in-class policies and operating procedures.• Oversee all day to day store operations.• Oversee, assist, and supervise all department managers in planning and performance to achieve their goals and objectives.• Provide a model of supportive and participatory leadership. Promote team-building and empowerment.• Participation in the development and implementation of a completely new Supermarket at Giftland Mall, Guyana.• Hire senior management team to bring up and run Giftland supermarket.• Oversee all operational aspects of Giftland Supermarket including supply chain management, inventory management, budgeting, customer service, store maintenance, promotions.• The position shall cover the following areas:Financial Accountability, Operations, Customer Service, Human Resources Management, Safety and Health Management, Marketing, Board Relationship• Reporting Responsibilities: Reports directly to the President (ad interim) until an Administrator is hired.• Supervisory Responsibilities: Supervises all departments in the Supermarket• Essential Skills: Strategic Management, Operations Management, Strategic Human Resource Management, Marketing Skills, Financial Analysis and Reporting, Knowledge of the Organizational Safety and Health Act.

• Manpower scheduling.• Warehouse Management• Stock replenishment, orders and follow ups.• Strategic pricing, coordination and monitoring with competitors and merchandising department• Store sales and profit maximization and management• Day to day store operations management and control.• Performs other function assigned by immediate superior from time to time

Basic Function• Responsible for ensuring the daily operation of the Supermarket follows proper management procedures and the policies set out by the Directors. Develop and implement strategic and operational plans for the work-group, monitor and measures performance. Main Duties• Manage financial affairs such as accounting sales, profit and loss, stock inventory, payroll and petty cash.• Monitoring of inventory of fresh food stocks to ensure best quality and freshness of fruits and vegetables, meat, fish and etc. Regulate stock level and thus avoiding overstocking, expiry dated foodstuff and ordering of dead stocks.• Organize the daily schedule of the business such as opening and closing hours, weekly staff roster, including break times.• Set out responsibilities for different shop stuffs to ensure coordination between various functions.• Ensures proper records and data entry of stock movement, cash sales and other important data required by the admin.• Monitor the performance of shop staff to increase effectiveness of service and productivity.• Resolves disputes between staff and customers in the shop.• Train shop staff to focus on customer service and stock management in their section.• Maintenance and cleaning of chillers, freezers, air cons, food-bar fryers, oven and etc.• Ordering and replenishment of stocks, consumables and other operational requirements.• Devise marketing and promotional activities, sales techniques and displays to attract customers thereby boosting sales.• Performs other functions/duties and responsibilities assigned by immediate superior from time to me…

Responsible for the stores total operations that deals with sales (marketing strategies) and profit, operations, theft and shrinkage and human resource management.

• Responsible for the achievement of sales target. Sales target per department and total store sales.• Responsible for promotional activities set by the company. Dealing with item set-up, stocks replenishment and communication with the buyers (HQ) and suppliers.• Responsible for on time replenishment of stocks, this includes stocks replenishment of items on promo/offer, items with paid display and normal items. Normal items stocks replenishment is carefully analyze for a just in time ordering avoiding out of stocks situation thereby not affecting sales target/quotas.• Responsible for customer concerned and queries. This includes stocks, promos, bulk buys, customer feedback on services rendered by subordinate. • Responsible for setting up that the best of customer service is served at the shop floor at all times.• Responsible for accuracy and completeness of documents submitted by cashiers. This includes cash and documents balancing.• Monitoring and keeping established standard is maintained at the selling floor at all times.• Responsible for shrinkage control and security of the whole store at all times.• Responsible for the store strict compliance of operations standards based on merchandising, food safety and customer service.• Performs other duties and responsibilities set/assigned by superior from time to time.

Selling Area• Responsible for the achievement of sales targets.• Ensures proper maintenance of merchandise based on standards.• Ensures that the department at all times renders excellent customer service.• Ensures that quality products are displayed in the department.• Ensures that the department observed well housekeeping at all times.• Ensures that the department properly implements promotional activities and evaluates its impact to department sales• Gathers, analyzes, and develops customer service initiatives to address customer feedback and concerns.Merchandising• Ensures 100 % Customer Service Level (CSL) on the selling floor.• Gives prompt feedback and timely coordination with suppliers regarding status of deliveries.• Ensures that efficient monitoring and analysis of stocks replenishments details.Operating• Properly secures merchandise from shrinkage and pilferage.• Initiates projects and activities that will help generate or improve sales of the department.• Has full knowledge and understanding of the department’s business trends.People Management• Supervises and ensures the training of all selling personnel – inside and outside – on customer service.• Ensures proper maintenance of OSDA and company rules to all direct reports.Reportorial Requirements• Customer service level (CSL) report on top 500 SKUs• CSL report on Top 8 companies• Sales Analysis of the Department (based on Business Review requirements).• Analysis of category promo implemented in the department.• Summary of manpower attendance and overtime.Special Task• Assisting the Store Manager in preparing inventory processes like manpower, lay outing and coordination to all teams on or before top SKUs inventory, cyclic inventory, semi and annual inventory.Performs other functions as may be assigned by immediate superior from time to time….

Sales AuditorAccounting Department Big R Stores Inc.Nepo Mall Branch, Dagupan City, Philippines(October 2003-April 2004)• Responsible/Audit for the accuracy and correctness of the cashiers shortages and overages for proper control of company policy including financial documents and gift certificates.• Responsible for the preparation of weekly/monthly reports for our financial statements in order for an accurate basis for our business standing, business review and other company matters.• Involvement for the companies weekly, monthly and yearly inventory to ensure an accurate and validated documents including the accuracy of the company’s policy regarding inventory procedures.• Participation for the daily cash count for our daily sales together with our general cashier to ensure the correctness of money on hand and accuracy of our documents. And also to ensure that daily deposit is being done timely.• Responsible for permits and licenses preparation and verification to avoid penalties and other government charges.• Responsible for the maintenance of some government requirements such as BIR requirements.• Preparation for some financial reports that department heads will be using for their departmental analysis and accuracy of such shrinkages.• Performs other functions as may be assigned by immediate superior from time to time….