Rowell De Chavez Email & Phone Number

Quezon City, NCR, PH

Quezon City, National Capital Region, Philippines

• Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.
• Recruiting passive candidates through phone calls, emails, and general relationship-building.
• Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.
• Organizing and keeping candidates’ files, tracking their activities, opportunities, and references.
• Maintaining a record of candidates sourced through the SS Tracker.
• Creating end of day reports of productivity and results.

Quezon City, National Capital Region, Philippines

• Addressed customer’s technical issues with phone and internet services through various communication channels including chat, email and calls.
• Created dispatch and escalation tickets to efficiently resolve customer concerns.
• Provided guidance to customers on their modems GUI for effective issue resolution.
• Acted as a support and Subject Matter Expert (SME) for new hires, contributing to their successful onboarding.
• Maintained a proactive approach in guiding customers through technical troubleshooting processes.

Quezon City, National Capital Region, Philippines

• Managed inbound calls and chat inquiries, delivering effective customer service.
• Assisted customers with billing issues and facilitated plan upgrades through call and chat interactions.
• Provided support to both postpaid and prepaid customers.
• Offered instructions to customers for basic troubleshooting to enhance their experience.
• Demonstrated multitasking abilities in handling diverse customer inquiries through various communication channels.

Quezon City, National Capital Region, Philippines

• Handled both inbound and outbound calls, ensuring prompt and effective customer support.
• Reviewed online orders to identify potential fraudulent activities.
• Reported fraudulent orders to mitigate risks and protect customer interests.
• Assisted customers in replacing orders affected by fraud, ensuring a positive resolution.
• Contacted banks for customer verification, contributing to fraud prevention measures

Bachelor Of Science, Hotel And Restaurant Management

High School Diploma