Rowen Dickson Chong Chen Seng Email & Phone Number

Kuala Lumpur, MY

Federal Territory Of Kuala Lumpur, Malaysia

• Managed CRM Platforms: Utilized CRM platforms such as Citrix to orchestrate comprehensive email marketing and communication campaigns across diverse customer journeys.
• Campaign Execution: Directed day-to-day execution of broadcast and triggered consumer communication campaigns, ensuring the delivery of relevant and timely messages.
• Content Development: Designed and scheduled segmentation-focused email marketing content and managed communication through various available platforms.
• Calendar Management: Developed and maintained a seasonal email marketing calendar and other communication schedules based on data analysis and channel priorities.
• Email Optimization: Created and refined email templates, conducted customer journey mapping, and performed A/B testing to enhance campaign performance and segmentation accuracy.
• Marketing Automation: Configured, adjusted, and deployed marketing automation journeys aligned with customer lifecycles and CRM objectives.

Puchong, Selangor, Malaysia

• Project Management for Hire Purchase and Leasing ProductsWork closely with business stakeholders, external consultants and vendors to achieve project deliverables and outcomes.
• Sales Tracking and Reporting: Prepared and maintained Sales Tracking Reports to monitor performance and identify growth opportunities.
• Dealer Agent Liaison: Acted as a point of contact and liaison with dealer agents to facilitate communication and partnerships.
• Product Training: Conducted product training in collaboration with Allianz Partnership to ensure agents were well-informed about current/new products and services.
• Process Optimization: Streamlined new reporting templates and process flows to improve efficiency and accuracy. Established a successful collaboration with brand partners to create a seamless customer entitlement.
• Financial Product Development: Collaborated with Account Managers to develop and launch new financial products.

Selangor, Malaysia

• Lead AP-team with Employee-Claims approvals and payments with reviewing entertainment claims approvals within company policy.
• Reviewed and generated Supplier Reconciliations and Bank Reconciliations.
• Collaborate with seniors in General Ledger Posting for month closing.
• Responsible for vendors Purchase Order matching, processing invoices and Credit Note.
• Collaborate with Finance Manager in generating and reviewing Sales Reports to resolve discrepancies issues.

Bachelor'S Degree, Accounting, Current Cgpa: 3.24

Matriculation Certification, Science Module 2

Achieved MUET Band 4