With 5 years of experience as a Civil Engineer, I quickly advanced in the construction industry, being promoted twice within 4 years, from Junior Engineer to Director level. During this time, I successfully managed and completed significant projects, including a school campus, a cold storage facility with a 25,000-pallet racking system (ASRS), a dry warehouse, and a high-rise hotel.In 2021, I transitioned into the e-commerce industry, leveraging my management and operational skills to support businesses in daily operations and customer support. My experience spans order management, product management, and various side projects like data grabbing, prospecting, and social media content creation using tools like Canva.I bring a blend of strategic planning, problem-solving, and adaptability to any environment, making me highly effective in streamlining business operations and driving efficiency.
Freelance
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Ecommerce SpecialistFreelance Oct 2021 - PresentRemoteI am a Customer Management and Order Management Specialist for an online business based in Germany, with over a year of experience delivering technical solutions and streamlining operations for their customers.I thrive on new challenges and continuously seek opportunities to improve processes. This mindset drove me to take on a key role in managing customer inquiries and overseeing order flow, ensuring seamless communication between clients and suppliers.As part of my responsibilities, I:Manage customer interactions promptly and efficiently, addressing technical inquiries.Oversee the entire order management process, from receiving payments and placing orders with suppliers to tracking shipments and calculating shipping costs.Handle refunds, credits, and issue resolution, ensuring all transactions and deliveries meet deadlines and customer expectations.Systems & Tools:E-commerce Platforms: Shopify, WooCommerce, Kickstarter, BackerkitCustomer Support: Gorgias, Slack, ZOHOLogistics: Sendcloud, AftershipWebsite Management: WordPress, ElementorWith a deep understanding of e-commerce operations and hands-on experience in order management, I continuously strive to improve efficiency and deliver a seamless experience for both the business and its customers.
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Co-FounderLacasa De Kape Feb 2023 - Dec 2023Philippines
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Project DirectorConstech Management Group, Inc. Feb 2021 - Oct 2021As a Construction Project Manager with 5 years of experience, I led the successful execution of large-scale construction projects, including educational facilities, storage warehouses, and high-rise developments. Over 4 years, I was promoted twice, progressing from Junior Engineer to Director level due to my leadership, technical expertise, and commitment to project delivery.Key Projects:Somerset Salcedo - Makati (2021-2021): Oversaw the construction of a high-rise hotel, managing all phases of Architectural and ID works to final turnover -
Senior Project EngineerConstech Management Group, Inc. Oct 2018 - Feb 2021PhilippinesKey Projects:Arendelle Cold Storage Facility (ORCA Taguig) (2018-2019): One of leads in the comprehensive construction of the Philippines' first state-of-the-art cold storage facility, integrating cutting-edge Structural, Architectural, Doors and Hardware designs with an advanced ASRS system layout. This facility, with a capacity to store 25,000 pallets, sets a new benchmark in the industry for automated storage solutions.Abenson Warehouse (2019-2021): 2-hectare warehouse with Ancillary building
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Junior Project EngineerConstech Management Group, Inc. Aug 2017 - Oct 2018Key Projects:STI Academic Center - Lipa (2017-2018): 7 Storey school building with Mezzanine. Complete facility school building with indoor basketball court
Rowena Austria Education Details
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Civil Engineering
Frequently Asked Questions about Rowena Austria
What company does Rowena Austria work for?
Rowena Austria works for Freelance
What is Rowena Austria's role at the current company?
Rowena Austria's current role is Ecommerce & Customer Management Expert | Specializing in streamlining business operations efficiently | Project & Construction Management Professional | Civil Engineer.
What schools did Rowena Austria attend?
Rowena Austria attended University Of Baguio.
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Rowena Austria
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Rowena Austria
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Rowena Austria
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