Rowena Leighton Email & Phone Number

Melbourne, Vic, Au

Australia

HR focused operations role, including:- recruitment- wellness- Employment Hero implementation and maintenance - processing payroll- managing 35+ staff (lawyers and admins)- facilities- IT oversight- policy creation- process design & implementation - member of the senior leadership team- project management - strategy- partner engagement- general problem solving

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

We are Business for Development. We build partnerships between community, business, government, research, and public and private funders to achieve sustainable and profitable outcomes – benefiting everyone.We work with smallholder farmers to lift themselves out of poverty by combining the knowledge of our local expert agronomists while linking them to quality information, capital, resources, local and global markets. Our partners achieve their purpose and demonstrate a… Show more We are Business for Development. We build partnerships between community, business, government, research, and public and private funders to achieve sustainable and profitable outcomes – benefiting everyone.We work with smallholder farmers to lift themselves out of poverty by combining the knowledge of our local expert agronomists while linking them to quality information, capital, resources, local and global markets. Our partners achieve their purpose and demonstrate a positive, lasting impact on people and the planet. As a result, creating sustainable legacy for communities, businesses, and economies. Show less

Melbourne, Victoria, Australia

Main responsibilities- Manage cross functional teams (sales, HR, finance, admin, marketing, customer service in 4 countries)- Internal process review and development – continuous improvement- Strategise new product and business model improvements- HR responsibilities- Maintain key supplier, partner, and SaaS client relationships (Expedia, BBC, ViacomCBS etc.)- Review and implement new projects- Maintain company internal communication and culture- Escalation… Show more Main responsibilities- Manage cross functional teams (sales, HR, finance, admin, marketing, customer service in 4 countries)- Internal process review and development – continuous improvement- Strategise new product and business model improvements- HR responsibilities- Maintain key supplier, partner, and SaaS client relationships (Expedia, BBC, ViacomCBS etc.)- Review and implement new projects- Maintain company internal communication and culture- Escalation point for internal queries and customer service - Executive Leadership TeamMajor achievements- Managing team with minimal attrition through global pandemic- Setting up international customer service teams- Creating internal communication plan, increasing staff engagement- Centralising information and data storage- Utilising free or existing technology to continue process improvement in a $zero budget environment- Project managing Hero booking system integration to platform Show less

Melbourne, Australia

Main responsibilities- Set up new deals function and strategy- Manage and re-structure Bali Sales Team- Provide a conduit between sales and marketing- Maintain key supplier relationships and negotiations- Review and revise contracts- Ideate and advise on changes to internal CMS- Budget tracking and oversightMajor achievements- Restructuring and revitalizing Bali sales team- Creating and developing deals vertical as a new revenue… Show more Main responsibilities- Set up new deals function and strategy- Manage and re-structure Bali Sales Team- Provide a conduit between sales and marketing- Maintain key supplier relationships and negotiations- Review and revise contracts- Ideate and advise on changes to internal CMS- Budget tracking and oversightMajor achievements- Restructuring and revitalizing Bali sales team- Creating and developing deals vertical as a new revenue stream- Contributing to the development of CMS program to improve UX/CX and internal functionality, allowing for TRAVLR to become a SaaS platform Show less

South Melbourne

After the acquisition of Scoopon and Bon Voyage by Luxury Escapes I went to work in the Luxury Escapes team, managing the ongoing Scoopon tour deals, troubleshooting, and also opening up the cruise vertical for Lux Group, including forming strategic partnerships with P&O, Royal Caribbean/Celebrity and MSC Cruises.

Melbourne, Australia

The sweet but short life of Bon Voyage was one of the most exciting times of my career at Catch Group. Launched in response to the obvious desire of our customers and suppliers for a more 'premium' travel brand, we went live with this stunning website featuring a Crown Hotels deal which sold nearly 10,000 room nights in one week. Our successful launch made our offering far too appealing for Lux Group to pass up, and we were acquired in December 2017, just 6 months later!

Mulgrave

Main responsibilities- Managing relationship with producers of Getaway- Talent management including Catriona Rowntree and Jennifer Hawkins- Arranging and managing budget for international and domestic filming projects- Ensuring weekly deals were compliant and provided in time for episode deliveryMajor achievements- Arranging international film shoots in Dubai, Bali, New Zealand and Fiji- Launching Bon Voyage travel which led to the acquisition by Luxury Escapes

Mulgrave

Main responsibilities- Supporting lead salesperson with contracting and client relationships- Further developing Salesforce functionality- Hiring, training and managing new account managers- Reviewing all new deal contracts for viability- Maintaining my own portfolio of clients and negotiating contracts- Setting, monitoring and reviewing financial KPIs/budget for sales teamMajor achievements- Implemented SiteMinder connectivity for instant hotel bookings-… Show more Main responsibilities- Supporting lead salesperson with contracting and client relationships- Further developing Salesforce functionality- Hiring, training and managing new account managers- Reviewing all new deal contracts for viability- Maintaining my own portfolio of clients and negotiating contracts- Setting, monitoring and reviewing financial KPIs/budget for sales teamMajor achievements- Implemented SiteMinder connectivity for instant hotel bookings- Developed the travel vertical as 2IC to the Sales Director, increasing sales consistently Show less

Mulgrave

Main responsibilities- Creating early adoption framework for group buying compliance- Advising customer service on best practice- Creating process flows for internal departments- Assisting suppliers with their fulfilment issues- Liaising with relevant governing bodies- Internal champion and trainer in Salesforce CRM- Managing client care team- Negotiating in a hostile environment and resolving major issuesMajor achievements- Set up compliance role and… Show more Main responsibilities- Creating early adoption framework for group buying compliance- Advising customer service on best practice- Creating process flows for internal departments- Assisting suppliers with their fulfilment issues- Liaising with relevant governing bodies- Internal champion and trainer in Salesforce CRM- Managing client care team- Negotiating in a hostile environment and resolving major issuesMajor achievements- Set up compliance role and framework in new industry- Created new client care team and developing the function with supporting technology to respond to company growth without expanding the team unreasonably- Developed Salesforce to become an end to end deal and contract management tool- Created intensive customer service flow chart to provide foolproof path to refund based on legal and ethical requirements Show less

Seaford

- Full accountability across all business operations- Process design and implementation- Importing- Finance- Marketing- Customer Service

Master Of Business Administration - Mba, Business Administration, Management And Operations

Graduate Certificate, Business Administration And Management, General

Diploma Business Management