Managing all communication relating to generating and closing bookings for our range of fabulous luxury catered and self catered chalets located in Morzine, Portes du Soleil France. Winter or Summer dont hesitate to get in touch to stay with us and sample our award winning food, great service and delivery like no other mountain holiday you have had!

Providing Crockery, Cutlery and much more to the chalet, apartment, food and drink industry in the Haute Savoie

Delivery of marketing strategy for a mid-sized insurance broker focusing on direct mail, email and telemarketing, development of marketing collateral and PDF documentation to work alongside various strategic marketing campaigns. Working with Europe's largest insurance intermediary to deliver an Outbound Contact Centre to include the infrastructure, recruitment and training for the delivery of insurance related products. Strategic marketing direction and campaignsDevelopment of CRM… Show more Delivery of marketing strategy for a mid-sized insurance broker focusing on direct mail, email and telemarketing, development of marketing collateral and PDF documentation to work alongside various strategic marketing campaigns. Working with Europe's largest insurance intermediary to deliver an Outbound Contact Centre to include the infrastructure, recruitment and training for the delivery of insurance related products. Strategic marketing direction and campaignsDevelopment of CRM Ensuring ROIRe-wording literature, websites and development of new and social media activityLiaising internally with all department heads to deliver end to end contact strategiesGenerated in excess of £150,000 gross written premium Show less

Showsec is the UK’s most trusted crowd management, venue and event security specialist, with an international reputation for excellence. Over 2,500 professional staff service thousands of events at over 450 venues, managing the safety of over 25 million people and assisting their enjoyment of events each year.Overall responsibility for 2 booking offices which handle Inbound and Outbound calls which process and book over 250,000 shifts a year. Set up and delivery of operational processes and… Show more Showsec is the UK’s most trusted crowd management, venue and event security specialist, with an international reputation for excellence. Over 2,500 professional staff service thousands of events at over 450 venues, managing the safety of over 25 million people and assisting their enjoyment of events each year.Overall responsibility for 2 booking offices which handle Inbound and Outbound calls which process and book over 250,000 shifts a year. Set up and delivery of operational processes and procedures in order to book staff and communicate work requirements in addition to booking transport, hotels and training courses. Delivering a communication platform across the business for internal and external communication via the telephone, email, SMS and social media. Show less

Marketing consultant and business development on behalf of small and medium sized insurance brokers. Responsible for new business development and growth of regional clients, delivering in excess of £250,000 annual revenue. This company is part of AXA,• Business development across the North West• Consultative approach to understand the clients business issues and challenges • Present and provide marketing solutions to ensure client market share and growth• Consultative… Show more Marketing consultant and business development on behalf of small and medium sized insurance brokers. Responsible for new business development and growth of regional clients, delivering in excess of £250,000 annual revenue. This company is part of AXA,• Business development across the North West• Consultative approach to understand the clients business issues and challenges • Present and provide marketing solutions to ensure client market share and growth• Consultative documentation for clients, outlining 12 month strategies and delivery of KPI / SLA’s / ROI• Working with direct mail, email marketing, social media, web design and telemarketing• Liaising with the client and back end service delivery to ensure smooth working transition to deadlines Show less

Client management and business development on behalf of a national insurance client. Ensure exceptional client delivery offering strategic and campaign based solutions for outbound customer lead generation and inbound customer service.Developing strategies to facilitate and increase client's awareness and market shareSupport client retention across B2B & B2C marketsLiaise with the client's in-house marketers to ensure all marketing and sales strategies were aligned Deliver… Show more Client management and business development on behalf of a national insurance client. Ensure exceptional client delivery offering strategic and campaign based solutions for outbound customer lead generation and inbound customer service.Developing strategies to facilitate and increase client's awareness and market shareSupport client retention across B2B & B2C marketsLiaise with the client's in-house marketers to ensure all marketing and sales strategies were aligned Deliver outbound and inbound telemarketing campaigns against agreed KPI's and SLA'sLiaise internally and externally with suppliers Show less

Business start up of a 'local delicatessen & organic shop'. This was then followed 8 months later with the opening of an 'organic bistro'.Negotiating leaseSourcing and purchasing stockP & L responsibility and accounts management of 6 staffLocal marketing and brand awarenessDevelopment and maintenance of the business websiteDevelopment of a CRM strategy to enable cross sales and promotion across both businessesBusinesses were sold as going concerns

European inbound and outbound "Telesales - Customer Support" role. This project was to deliver a standardised customer service platform and delivery experience to SME clients across Europe. Process and change management Negotiation, contract, delivery and installation of new telephony and integrated PC technologyLiaising internally across EU sites to ensure standardised project delivery against KPI's Liaising externally with suppliers to manage installation projects against… Show more European inbound and outbound "Telesales - Customer Support" role. This project was to deliver a standardised customer service platform and delivery experience to SME clients across Europe. Process and change management Negotiation, contract, delivery and installation of new telephony and integrated PC technologyLiaising internally across EU sites to ensure standardised project delivery against KPI's Liaising externally with suppliers to manage installation projects against ROIP & L responsibility Show less

Create an exceptional client services department to deliver high profile customer service, sales and retention campaigns on behalf of a blue chip client base and government departments. Client services department grew from 4 to 18 staff delivering revenue growth from £2.0Million to £9.0Million. Close working relationship with all clients, in particular Guinness and delivery of the "Guinness Integrated Contact Centre" as well as a combined marketing and telemarketing campaign for the 1999 Rugby… Show more Create an exceptional client services department to deliver high profile customer service, sales and retention campaigns on behalf of a blue chip client base and government departments. Client services department grew from 4 to 18 staff delivering revenue growth from £2.0Million to £9.0Million. Close working relationship with all clients, in particular Guinness and delivery of the "Guinness Integrated Contact Centre" as well as a combined marketing and telemarketing campaign for the 1999 Rugby World Cup. (DRTV, radio & press). Close working relationship with Centrica enabling the growth and delivery of a dedicated Contact Centre for the high profile launch of fixed line and telephone services to business and consumer markets, (DRTV, radio & press)Project management and delivery of a150 seat Contact Centre on behalf of CentricaDesign, build and implement IT and PC infrastructure, recruitment and training workshops within the new Contact Centre Client development and growth through working with all Centrica departmentsClose working relationship and development of the Central Office of Information, The Royal Navy and the Department of Social ServicesWorked on the first Lord Mayor of London tele-canvassing campaignLiaising internally with all departments to ensure delivery of campaigns to time critical deadlines Liaising externally with media, TV and radio suppliers to ensure full positive delivery from any media impactVARIOUS OTHER MANAGMENT ROLES Show less