Rowena Eichenberger Email & Phone Number

• Collaborate with Account Managers and Onboarding Analysts to identify requirements related to account setup and integration workflow.• Manage projects from implementation of account to actual go-live as well as post-production support.• Execute the account configuration with the goal of clients to achieve excellent user experience of ordering screening products.• Train clients on how to use internal client portal via webinars.• Adept at understanding integrated solutions using different applicant tracking system and application programming interface.

• Quick-thinking and multi-tasking high call volume, Live Chat sessions, and emails to address and resolve issues of clients and potential candidates so their background screening orders will process efficiently.

Managed Security & Surveillance and Cables product categories. Performed technology research, competitive analysis, and identified market trends. Created and executed product roadmaps.

Klear Strat, LLC, Laguna Niguel, CAMarketing consulting firm targeting small and medium-size businesses in need of business plans and the development of product launch and marketing programs. • Launch relevant daily posts and content for its SNS (social networking sites) that includes Twitter, Linkedin, Facebook, and Google+ for awareness, engagement, and thought leadership.• Utilizing HootSuite tool as a one-stop hub for social publishing.Experience Unlimited Irvine Chapter, Irvine, CAState of California supported non-profit organization providing support and career development workshops to unemployed highly-skilled professionals and those seeking a career change.• Develop and execute plans for events including Executive gatherings, motivational speakers, mini job fairs, and internal/external marketing events. • Secured prominent high-caliber Motivational Speakers: - Brian Goodell, 1976 US Gold Medalist, for Nov. 2013. www.goldmedalminds.com - Dr. Donna Freiss, Life Coach, Author, Lecturer, for Dec. 2013. www.drdonnafriess.com - Leisa Ruiz of Productive Learning, Life Coach, Lecturer for Jan. 2014 www.productivelearning.comWoodbridge Community Church, Irvine, CA• Update regularly the content for the “This Week at Woodbridge” website page.

Anaheim, Ca

• Delivered integral support for product management team and customer/technical team for the company’s mobile accessories and soft goods product lines. • Executed competitive analysis via extensive online research and field research methods.• Collaborated with the Marketing Communications team to create marketing collateral for new products.• Successfully transitioned database system support for a key website tool used by end-users, internal and external customers into utilizing the database management system, Access. • Oversaw database to ensure it included product support information for the newly-released and top-selling electronic mobile devices including but not limited to laptops, tablets, netbooks, and smartphones.• Developed training documents and trained team to determine compatibility between the power charger products along with its connector accessories and an array of global mobile electronic devices in the market.

• Fostered relationships with retail and OEM customers to capture product requirements.• Developed power adapter accessory product roadmap.• Utilized project management skills to lead cross-functional teams of engineering, testing, procurement, and suppliers to develop and manufacture product accessories.• Communicated proactively with suppliers to assure quality, cost, and schedule metrics are on target.• Managed a growing database critical for supporting a key customer’s website compatibility tool used by its end users and internal employers.• Analyzed NPD data to report the market competition of the industry to executive management to ensure we offer connector products for newly-released and top-selling mobile devices. • Resolved customer call center issues in conjunction with quality and engineering support teams.

• Developed and executed strategic and tactical marketing plans for navigational products• Led P&L, development, positioning, pricing, and life cycle of products.• Created and maintain product requirements documents for software features and functions.• Conducted market research and competitive analysis to formulate innovative features and product roadmaps. • Managed cross-functional teams of engineering, marketing communications, operations, customer and technical support to ensure milestones are attained and required features are implemented.• Improved internal product review processes to meet critical launch dates.• Collaborated with sales directors and vendors to implement the product roadmap and worked with major retailers such as Best Buy and Circuit City.

• Developed and executed strategic and tactical marketing plans. • Designed branding strategy, marketing collateral, product packaging, and pricing strategy. • Improved company website and logo.

• Developed the strategy of time-management, organizational, and user interface (UI) applications for cellular phones and feature roadmaps. Implemented over 40 high-priority features.• Created and managed marketing requirements specifications to ensure best-in-class and ease of use features and functions. • Negotiated and resolved UI issues with Interface Designers, Product Managers, Software Development Engineers, and Wireless Carriers. • Researched and analyzed market trends, and the functionality / feature sets of competitive product offerings.• Collaborated effectively with 4 software development international teams in China, India, Russia, and Brazil.• Instrumental in creating the functionalities of the rotator phone, the first new platform design of its kind in the market.• Worked with developers to ensure requirements for wireless provider customers including T-Mobile, Verizon, Cingular, and Vodafone are implemented.

• Led and organized product support teams to meet or exceed manufacturing and ship acceptance goals and criteria. • Spearheaded new product development phases from prototype builds to high volume manufacturing. • Collaborated with development/process/test engineers and production managers/technicians/suppliers for solving proto issues involving electrical design, process, testing, and materials.• Effectively resolved production issues, increased efficiency, and minimized manufacturing and repair costs of mobile phones. • Executed the evaluation, purchase, and utilization of $M worth of automation equipment increasing throughput and minimizing parts and labor costs. • Achieved Technology Reuse Award for implementing a solution that minimized foreign material defects.

• Awarded The Top Process Improvement Team for 1993 and 1994 as a team member.• Improved manufacturing processes to be faster, easier, safer, and cost-efficient. • Performed cost analysis of process improvement proposals. Managed Request for Quotation (RFQ) for product components. Instrumental in quality control process improvement initiatives, including ISO 9001 document control. • Developed Electro Static Discharge (ESD) curriculum and trained manufacturing personnel minimizing ESD defects.

Certificate, Internet Marketing. Expected Completion By Dec. 2014.

Mba

Master'S Certificate

B.S.