Handle cases via outbound when Global Admins create cases via the Admin Portal. Assist clients in creating and managing Microsoft 365 Tenant such as: • Purchasing Microsoft 365 Business Subscriptions | adding or reducing licenses. • Adding vanity domain to the tenant and verifying it. • Backing up old emails if required before pointing DNS records to Office 365. • Walking customer through how to add the DNS records of Office 365 to their Host. Assist clients in setting up their local directories to Microsoft 365, DKIM, and DMARC for their domain. Provides support to Microsoft 365 Services below except for product limitation and/or features in question by design: • Exchange Online, Office 365 applications, OneDrive for Business and SharePoint Online, and Microsoft Teams. • Run PowerShell scripts if the setting is not working in Gui or is not available. • Run scripts in the command prompt to remove the product keys that the Office application recognizes and activate using the account that has an Office License. • Walk customer through in making changes in the registry for office-related issues if cannot be resolved with the basic troubleshooting or Microsoft SARA (Support and Recovery Assistant) Tool

I do onboarding/offboarding for FIS Clients (US Banks)I do user change requests in Active Directory.Granting permission to users requesting access to Shared Drive Folders, Shared Mailboxes, Distribution Groups , Security Groups and Public Folders/Mailboxes. Restricting access to specific users that can access a folder in Shared Drive.Mapping network printers.Mapping Home Drive to user's machine.Setting up computers.Troubleshoots M365 Products and FIS managed applications

Handle cases via IVR, email, chat, and outbound when Global Admins create cases via the Admin Portal.Assist clients in creating and managing Microsoft 365 Tenant such as:• Purchasing Microsoft 365 Business Subscriptions | adding or reducing licenses.• Adding vanity domain to the tenant and verifying it.• Backing up old emails if required before pointing DNS records to Office 365.• Walking customer through how to add the DNS records of Office 365 to their Host.Assist clients in setting up their local directories to Microsoft 365, DKIM, and DMARC for their domain.Provides support to Microsoft 365 Services below except for product limitation and/or features in question by design:• Exchange Online, Office 365 applications, OneDrive for Business and SharePoint Online, and Microsoft Teams.• Run PowerShell scripts if the setting is not working in Gui or is not available.• Run scripts in the command prompt to remove the product keys that the Office application recognizes and activate using the account that has an Office License.• Walk customer through in making changes in the registry for office-related issues if cannot be resolved with the basic troubleshooting or Microsoft SARA (Support and Recovery Assistant) Tool

Handle cases via IVR, email, chat, and outbound when Global Admins create cases via the Admin Portal.Assist clients in creating and managing Microsoft 365 Tenant such as:• Purchasing Microsoft 365 Business Subscriptions | adding or reducing licenses.• Adding vanity domain to the tenant and verifying it.• Backing up old emails if required before pointing DNS records to Office 365.• Walking customer through how to add the DNS records of Office 365 to their Host.Assist clients in setting up their local directories to Microsoft 365, DKIM, and DMARC for their domain.Provides support to Microsoft 365 Services below except for product limitation and/or features in question by design:• Exchange Online, Office 365 applications, OneDrive for Business and SharePoint Online, and Microsoft Teams.• Run PowerShell scripts if the setting is not working in Gui or is not available.• Run scripts in the command prompt to remove the product keys that the Office application recognizes and activate using the account that has an Office License.• Walk customer through in making changes in the registry for office-related issues if cannot be resolved with the basic troubleshooting or Microsoft SARA (Support and Recovery Assistant) Tool

Provides technical assistance for Pixel Phones. Nexus devices.Help UK customers track their Orders from Google.Help customers in transferring data from android/apple to Google Phones.

Technical Router for Microsoft's Professional and Premier customers. Handled activation for Office Suites / Windows / Windows Server [ Retail or Volume License ]Creates support contract for MSDN customers.