Rowena Roxas-Ramirez Email & Phone Number

Philippines

Makati, National Capital Region, Philippines

National Capital Region, Philippines

• Responsible for improving customer service experience of all existing accounts• Managed a team of Customer Support Engineers who are responsible in maintaining and troubleshooting of various machines/printers such as Fuji Xerox, Epson, Lexmark, HP and Duplo Duplicators.• My department was also responsible in growing the consumable business (ink/toners/drums/spareparts) of all existing accounts.• Managed organizational sales by developing business plan that covers sales, revenue, programs and incentives for sales people• Set individual sales targets with the sales team. • Monitor the activities and performance of the sales team. • Did collaboration with marketing on conceptualization of lead generation activities. • Developed sales team through motivation, coaching and product knowledge training.

National Capital Region, Philippines

• Developed marketing plans for existing and new products • Spearheaded marketing efforts such as sales kick off, sales contest, car incentive program, trade shows, and other marketing campaigns. Explored ways to improve existing products and services, and to increase profitability.• Provided support to the branches in terms of marketing and sales promotions• Dealt directly with suppliers, local and international for MDF, sales targets and other company incentives.• Prepared pricelist and ensured profitability of each product lines• Developed sales incentive programs.• Part of the team who is responsible in sourcing for new products, and for evaluation of the same in terms of pricing, market positioning, etc.• Represented the company in various conferences and trainings of the suppliers both local and abroad.• Reviewed, revised and developed company policies and guidelines.• Maintained the company website content in line with business strategies;• Implemented Corporate Social Responsibility events• Prepared reports and represented the Marketing Department in companywide planning such as Strategic Planning, Business Planning, and Quarterly reviews.• Tied up with various government agencies for sponsorship programs, ie. Adopt A School Program of Department of Education.• Prepared the corporate marketing annual budget.

• Assisted in qualifying and recruiting potential channel partner within the assigned territories• Established and nurtured professional relationship with key personnel in Channel Partners• Supervised activities of the sales force of partners to drive revenue• Developed substantial sales pipeline to support monthly achievement of target of partners by conducting joint sales calls with partner’s manpower.• Monitored partners’ sales performance and recommended actions for improvement for non performing partners; and implement rewards and incentive schemes for those who are achieving their targets.• Ensured Channel Partners’ compliance with the terms and conditions in the Dealership Agreement during regular operations

• Developed business opportunities through sales strategies and promotions.• Set sales targets for individual sales representatives and team as a whole.• Daily monitoring of sales people• Handled and resolved customer issues.• Personally dealt with some major accounts.• Conducted product trainings and role plays on a regular basis to improve product knowledge.• Prepared Monthly Appraisal of my direct reports based on their key result areas.• Provided sales forecasts both in figures and in quantity of products to be sold monthly, quarterly and annually • Prepared and conducted presentation in Business Planning, Quarterly Reviews and Tactical Planning• Prepared Annual budget for my group

National Capital Region, Philippines

National Capital Region, Philippines

National Capital Region, Philippines

National Capital Region, Philippines