It Training Consultant / Trainer
Provided full training consultancy and implementation service for IT based systems from initial business case, impact analysis, needs analysis through to the design, development and delivery of products including classroom and web based training. Full training needs analysis conducted, including Key Performance Indicators, Key Skills Analysis, TASK and Competency matrices with final measurement against training gaps. Wrote instruction and guide books for users and facilitators, designed and… Show more Provided full training consultancy and implementation service for IT based systems from initial business case, impact analysis, needs analysis through to the design, development and delivery of products including classroom and web based training. Full training needs analysis conducted, including Key Performance Indicators, Key Skills Analysis, TASK and Competency matrices with final measurement against training gaps. Wrote instruction and guide books for users and facilitators, designed and created promotional materials and other training materials. Comprehensive evaluation reports against training gaps . Developed and implemented on-line tools for assessment and evaluation (Perception) and maintained the Learning Management System (Registrar). Designed and created the function line web site for the IT Training group. Developed SOPs, forms and templates to ensure quality design, development and delivery of IT Training programs. delivery rates. Show less