Rowena Xu Email & Phone Number

San Francisco, California, United States

• Processed incoming/outgoing referrals and authorizations for multiple specialty departments including Endocrinology, Diabetes Program, Gastroenterology, Urology, and Weight Management• Monitored referral work queues to ensure authorizations are completed in a timely manner• Created workflows with the Endocrinology providers to streamline the New Patient Referral Process/Review• Precepted new hires including Patient Service Representatives, Care Coordinators, and Surgery Schedulers• Coordinated and managed the clinic schedule for the Endocrinology clinic, which had up to 14 providers at one point• Worked with different medical offices to ensure the correct referrals are placed• Acted as resource to providers and staff regarding referral and insurance requirements• Knowledge of ICD-10 and Diagnosis codes and medical terminology • Utilize communication skills by following up with patients, insurance coordinators, providers through Epic EHR system• Scheduled inpatient and outpatient surgeries for Urology and completed the authorization request• Assisted patients in contacting insurance carriers (BTCare, NEMS MSO, AIM, RadNet, etc.) to obtain prior authorizations for outgoing referrals and procedures• Assigned as a Subject Matter Expert (SME) to contribute ideas and feedbacks on new Epic updates/implementation

San Francisco Bay Area

• Utilized EPIC software to register, schedule, and communicate with patients through My Health Online• Part of a high-paced, high-pressure office with eight Endocrinologists, two Endocrine fellows, two Physician Assistants and two registered Dieticians• Communicated with drug and diabetic device representatives to ensure we had appropriate software to download• Skilled in downloading insulin pumps and meters such as:o Medtronico Accucheko Dexcomo Tandem T-Slim• Trained new PSR hires on front desk workflows• Streamlined the New Patient Referral Process• Created and assembled the PSR Binder that detailed all of the PSR workflows• Assisted the Supervisor in creating workflows for call center and front desk• Communicated efficiently with patients through the phone and online portal• Managed inventory of medication samples• Organized drug representative meetings with the providers• Translated for Cantonese speaking patients

-Compiled and organized data to submit for the American Diabetes Assocation Grants-Responsible for enrolling patients in diabetes seminars-Shadowed Nurse Practitioner

-Tracked physiological changes of breast cancer cells due to the treatment with cannabinoids-Maintained breast cancer cell -Performed molecular biology techniques such as:o MTT Assayso Invasion Assayso Western Blotting-Responsible for chemical preparations and drug antogonist studies

-Responsible for welcoming family members to the unit-Restocked bed units for patients-Entered and organized data in the breast milk data bank