As CIO of Heather's Mobile Pet Salon, I lead the technological and operational strategy to enhance efficiency, service quality, and growth in our mobile pet grooming services. My responsibilities span across multiple facets of our business:- Technology Management: Oversee all technology initiatives, including the deployment and maintenance of office hardware, asset management, and infrastructure to ensure seamless day-to-day operations.- CRM & Data Strategy: Direct the configuration and optimization of our CRM to streamline customer relationship management and ensure data-driven insights for enhanced client experiences.- Website & Digital Marketing: Drive digital strategy through website management, user experience enhancements, and targeted marketing campaigns to boost engagement and client acquisition.- Fleet & Logistics Management: Manage our fleet of mobile salons, ensuring each vehicle is optimized for efficient route planning, maintenance schedules, and readiness for delivering high-quality grooming services.My role empowers Heather's Mobile Pet Salon to scale our technology infrastructure, deliver exceptional customer service, and maintain a competitive edge in the pet grooming industry.

- Lead the evaluation of company technology assets, including CRM systems, communication tools, grooming and office staff workflows, fleet operations software, and sales platforms.- Conduct thorough assessments to identify gaps and inefficiencies in existing technology solutions, proposing recommendations for improvement and optimization.- Spearhead the selection process for new tools and technologies, conducting market research, vendor evaluations, and cost-benefit analyses to ensure alignment with company needs and objectives.- Develop and implement change management strategies to facilitate smooth transitions to new systems and processes, mitigating resistance and maximizing user adoption.- Collaborate with cross-functional teams, including groomers, management, sales, and customer service, to gather requirements, define success criteria, and establish timelines for implementation.- Design and deliver training programs and workshops to educate staff on new tools and processes, empowering them to leverage technology effectively in their roles.- Monitor and evaluate the impact of technology changes on business performance, tracking key metrics and soliciting feedback to continuously optimize systems and workflows.- Act as a liaison between stakeholders and technology vendors, facilitating communication and managing expectations throughout the implementation process.- Drive continuous improvement initiatives, proactively identifying opportunities to streamline operations, enhance productivity, and support company growth objectives.- Ensure compliance with data privacy regulations and security best practices, implementing measures to safeguard sensitive information and mitigate cybersecurity risks.

As the founder and visionary behind SalonCircuit, I embarked on a mission to revolutionize the Salon Industry by addressing the complex challenges faced by small business owners, particularly during periods of growth. My goal is to simplify and streamline salon business management by developing a comprehensive software platform that seamlessly integrates customer management, employee coordination, fleet logistics, and product inventory control into a single, efficient solution.• Innovative Software Development: I have taken the initiative to lead the development of a cutting-edge software platform based on the Laravel framework. This multifaceted system incorporates both React and Vue for the frontend, delivering a dynamic and user-friendly interface. Additionally, I've overseen the creation of iOS and Android mobile applications developed using Flutter technology, ensuring accessibility and convenience for both salon owners and their customers.• Customer-Centric Approach: To ensure the platform's success and effectiveness, I have chosen a customer-oriented approach, focusing on real-world feedback and user experiences. Rather than seeking investment capital, I prioritize building the platform with actual customers, providing practical solutions to their specific needs and challenges. This method guarantees that the software will be tailored to the industry's unique demands, ultimately maximizing its value and utility.

At HMA Health, I undertook a pivotal role in driving technological innovation and fostering the strategic vision for our medical care delivery platform. With a relentless commitment to providing cutting-edge tools for medical professionals and patients, we aimed to redefine the healthcare landscape. My key accomplishments and responsibilities included:• Conceptualizing and Demonstrating Value: I leveraged my expertise to develop a compelling proof of concept, showcasing the value and potential of HMA Health to prospective investors. This foundational step laid the groundwork for our journey toward revolutionizing medical care.• Cloud Infrastructure Management: I was entrusted with designing, implementing, and overseeing all cloud-based infrastructure on AWS, including services like Route53, S3, EC2, and others. This strategic approach ensured that our software could meet the dynamic delivery needs of the healthcare industry.• Integrating OpenAI for EMR: I orchestrated the incorporation of OpenAI into our EMR (Electronic Medical Records) platform, harnessing the power of artificial intelligence to enhance patient care and medical data management.• AI Tool Implementation: Managing a team of skilled professionals, I directed the implementation of AI-based tools to establish seamless connections with OpenAI. This involved the use of Python-based technologies like Jina, Weaviate, and Spacy, among others, to optimize medical processes.• HMR Development: I spearheaded the creation of the Health Management Platform (HMR) using the PHP Laravel framework and a MySQL database, ensuring a robust and scalable foundation for our software.• Executive Collaboration: I collaborated closely with Chief-level executives, providing subject matter expertise in AI. These interactions played a critical role in shaping the company's strategic goals and priorities, ensuring that AI advancements were well-aligned with HMA Health's mission.

• Co-founded as I.T. Director for DCO.ai, a company that uses A.I. extractiontechniques to generate insights into digital media.• Managed all aspects of development, including interviewing, onboarding, and managing contractors and developers using Scrum and Kanban methodologies.• Utilized AWS for hosted servers and multiple Transformer Models, including GPT-4, to extract information from text, audio, video, and other types of digital media.• Developed software using languages such as PHP, Python, JS, HTML, and CSS to create innovativesolutions for extracting and presenting data in insightful ways to end users.• Integrated Stripe payment systems to streamline financial transactions and enhance the userexperience.• Utilized various databases such as Weaviate, ArangoDB, Postgres, MySQL, NEO4J, and others to store and manage data.• Contributed to the (open-source) Jina code and leverage the Jina framework to enhance andoptimize data extraction and presentation capabilities.• Continuously stay up-to-date with the latest developments in A.I. extraction techniques and technologies to enhance DCO.ai's capabilities and maintain its competitive edge in the market.• A.I.: Leveraged advanced artificial intelligence and machine learning techniques to delivervaluable insights and solutions for clients in diverse industries, driving innovation and efficiency.

• Medical Platoon Sergeant for a Medical Support Company• Accountable for the training, discipline, safety, morale, and welfare of 24 Soldiers and the professional development of 6 NCO's• In charge of the medical sustainment of combat operations as well as the health care of 1000+ Soldiers• Responsible for maintaining accountability and serviceability of equipment and class VIII supplies valued in excess of $1,000,000, and multiple military vehicles valued in excess of $500,000 each• Provides instructions in all common and medical skills and ensures strict adherence of safety procedures during training• Appointed as the Senior Combat Lifesaver Instructor providing medical training to the Battalion • Ensures strict compliance to the Army's illegal drug use policy as the Unit Prevention Leader

This Company was dissolved to develop DCO.ai as a more focused Startup company.• Initiated Startup with Proof of Concept: Created a Chrome extension that used YouTube to create tags based on symantic analysis of video transcript. This led to initial investment and the creation of a startup.• Technology Leadership: Led the charge in devising and overseeing the technological infrastructure, ensuring it aligned seamlessly with the company's goals and objectives. As a technology arbiter, I made critical decisions on software development and implementation.• Data Security and Integrity: Implemented robust data security measures to safeguard sensitive information, fortifying our systems against potential threats and vulnerabilities.• Phased Roll-outs: Orchestrated phase-based roll-outs of technology solutions, guaranteeing smooth and efficient deployments that minimized disruptions and optimized user experiences.• Effective Communication: Fostered transparent communication channels both upwards to senior management and horizontally across project teams. I played a central role in ensuring all stakeholders were aligned with project goals.

Spearheaded the development and implementation of PHP-based server-side solutions, leveragingHTML5, CSS3, JavaScript, jQuery, and MYSQL database technologies in a CentOS7 Linuxenvironment on Amazon Web Services (AWS).• Designed and executed a custom REST API for all data systems, ensuring seamless data communicationand transfer across the organization.• Utilized PHP frameworks such as Symphony, Yii, and Laravel to streamline website and portaldevelopment, optimizing website functionality and user experience.• Managed and maintained WordPress sites for customer-facing websites, enhancing their online presenceand user engagement.• Developed Zuora Billing REST API and Salesforce REST and SOAP API, driving the automation ofbilling and sales processes and increasing operational efficiency.• Leveraged markdown syntax and MDWiki platform to develop an internal Wiki, facilitating information sharing and collaboration across teams.• Installed, used, and maintained Atlassian products such as Bamboo, Bitbucket, and JIRA, increasing team productivity and project management efficiency.• Maintained legacy websites, ensuring they remain operational and secure.• Led a team of developers in building new websites and portals, providing guidance and support to ensure project success.• Managed all Linux web servers hosted on AWS and in the office, ensuring maximum uptime and optimal performance.• Collaborated with third-party developers, providing expert feedback and guidance on projects.• Taught US Law Shield's Tactical Medicine program• Demonstrated expertise in Tactical Medicine, teaching Law Shield's Tactical Medicine program, and contributing to the first draft of the program's book.

• Responsible for the implementation and upkeep of all SGSS IT resources• Manages and maintains networking devices, servers, personal computing devices, and software• Design, manage, and maintain the SGSS website and online services• Maintain and build database software using MYSQL

• Operates and maintains thermal/vacuum chambers for crew member and flight hardware testing• Supports manned testing as a rescue tech • Accountable for the safety and welfare of the Astronaut during their training evolution• Responsible for providing a hazard free chamber for potential damage to flight hardware during testing• Reads engineer drawings and is required to build test stands for flight hardware and prototype equipment such as the Z-1 suit designed for the future Mars mission and buildup in Chamber "A" to allow access for the new James Web Telescope• Provides technical expertise to mechanical engineers during buildups and hardware repairs

• Secured premises and personnel by patrolling property• Monitored surveillance equipment• Inspected buildings, equipment, and access points• Permitted authorized entrant into facility

• Employed firefighting equipment and extinguishing materials to rescue victims involved in aircraft crashes and to fight fires• Typical duties include operating, servicing, inspecting, and testing aircraft rescue and firefighting vehicles, firefighting systems, controls, and rescue equipment, controls and rescue equipment• Instructed personnel in the techniques and procedures rescue and firefighting• Additional duties were: rifle and pistol Range Block Instructor, funeral details, and CQ duties for the Base Generals building