• Customer success director and team director for private equity, growth equity, VC, family office, M&A, and corporate clients• Work cross-functionally with marketing, business development/sales, client services, IT, research, and finance• Lead conversion, retention, renewals, and penetration of enterprise-level clientele• Responsible for customer success, escalation management, employee engagement, DLER, and customer KPIs (gross dollar renewal rate, up-sell dollars, habits/adoption metrics, Net Promoter Score (NPS) action plans, profit margin % tracking, etc.)• Creation and negotiation of strategic partnership relationships• Integral member of the strategy team and innovation team; constructing and executing secondary business lines, implementation of company-wide Agile methodologies, market and indirect market analyses, annual competitive analysis, three-year strategic plan, company purpose, etc.• Employee development, management, recruitment, hiring, interviewing, and training• Marketing content creation and execution• Creation and management of Corporate Professional Development program, including continuing education, book club, annual conferences, personal growth plans, partnership developments, etc.• Creation and management of Corporate Social Responsibility program

• Customer success and client services / operations director, team director, and project director for private equity, M&A, and corporate clients• Conversion, retention, and penetration of enterprise-level clientele• Responsible for customer success, employee engagement, DLER, and project-related KPIs• Creation and negotiation of strategic partnership relationships• Integral member of the strategy team and innovation team; constructing and executing secondary business lines, implementation of company-wide Agile methodologies, market and indirect market analyses, annual competitive analysis, three-year strategic plan, company purpose, etc.• Creation, execution, and management of deal sourcing / deal origination business line• Execution and management of executive search business line• Creation, execution, and management of company-wide outbound sales initiative• Creation, execution, and management of market mapping business line• Vendor selection, contract negotiation, and management of outsourced research• Reduction of operational costs by 62%• Employee development, management, recruitment, hiring, interviewing, and training• Marketing content creation and execution• Creation and management of Corporate Professional Development program, including continuing education, book club, annual conferences, personal growth plans, partnership developments, etc.• Creation and management of Corporate Social Responsibility program

• Lead project manager for private equity, M&A, and corporate clients• Executed over 160 client-facing projects spanning sector exploration, company acquisitions, portfolio company work, executive placements, board placements, and deal origination / deal sourcing• Creation, execution, and management of deal sourcing / deal origination business line• Integral member of the strategy team and innovation team; constructing and executing secondary business lines, implementation of company-wide Agile methodologies, market and indirect market analyses, annual competitive analysis, three-year strategic plan, company purpose, etc.• Creation, execution, and management of company-wide outbound sales initiative• Reduction of operational costs by 62%• Staff recruitment, hiring, and training• Marketing content creation and execution• Creation and management of Corporate Professional Development program, including continuing education, book club, annual conferences, personal growth plans, partnership developments, etc.• Creation and management of Corporate Social Responsibility program

• Qualitative and primary research to the financial industry, specifically private equity and corporate clients• Lead researcher on over 400 client-facing projects spanning sector exploration, company acquisitions, portfolio company work, and board placements• Integral member of the internal strategic business planning team; constructing and executing a secondary business brand, implementation of company-wide Agile methodologies• Staff recruitment, hiring, and training• Marketing content creation and execution

• Management of international healthcare programs in Myanmar, Vietnam, and Nigeria• Negotiation of contracts, resulting in 60% cost savings• Seek, pursue, and secure international leads and prospects• Management of medium - large international hospital construction and operations in Lebanon, United Arab Emirates, Saudi Arabia, Nigeria, Ethiopia, and Vietnam• Equipment planning and forecasting• Grant writing• Strategic business planning and feasibility studies• Management of internal network & social media presence and brand• Marketing and branding promotion creation and execution• Repositioning of international brand• Staff recruitment and training

• HR management, including staffing, training, and dismissal of employees• Responsible for CRM• Oversight of schedules for customers and 25+ employees• Oversight of inventory and facility maintenance• Marketing and branding promotion creation and execution

Research topics including: • Branding and Marketing of Oakland University• Oakland University International Case Competition creation and management• Internal and external marketing and promotion Entrepreneurship Minor• Branding and Marketing of Oakland University• Entrepreneurial Team Satisfaction• Lean Startup Success Factors• Wage Gap in Protected Classes

• Management of executive board and oversight and approval of all meetings and events• Creation, organization, and execution of weekly networking and speaker events• Creation, organization, and execution of monthly speaker events

• Conducted psychological experiments• Operation of equipment for physiological measurement and display of 3-D visual images• Scheduling and credit approval for participants• Data entry and analysis• Weekly lab meetings to discuss results and plan future experimentsProject Titles: • Moral Reasoning, Judgment, and Action in a Virtual 3-D Environment, I, II, and III

• Conducted psychological experiments• Operation and calibration of eye tracking machine during experiments• Scheduling and credit approval for participants• Data entry and analysis• Weekly lab meetings to discuss results and plan future experiments• Library and database research• Review of scientific articlesProject Titles: • Visual Search• Rapid Memory• Attention & Mood• Eye Movements and Working Memory

• Library and database research in German and English• Review and summarization of articles, movies and books in German and English• Design and maintenance of website• Creation of undergraduate and graduate course syllabi• Composure of lectures, discussions, and questions in German and English

• ESL tutoring• Assist foreign teaching assistants with lecture structure and grammar