Rox Maxwell Email & Phone Number

Harrisburg, Pennsylvania Area

Receive calls from customers new and existing for service, qualify all calls to ensure dispatched properly for emergency and non emergency or preventive maintenance. Setup all new customers’ accounts in Field Centrix prepare work order assign and dispatch to technician. Follow up with customer to ensure satisfaction on work performed.Support 5 sales reps daily to include the followingBuild all new and renewal service contracts, prepare all maintenance contract proposals new and renewal for the sales rep to deliver to the customer, or email, or mail them out. Follow up with the customer in a few days to get the deal closed.Process all quotes for new and existing jobs from techs and sales reps .Prepare quote, research for parts, order parts and ship to customer or give to technician doing the work.Responsible for the collection of outstanding A/R over 30 days for 3 offices. Attend an A/R meeting monthly and give an update report on all 3 offices A/R.Process and mail out all operation manuals to customers.Special project for all sales reps as needed.Go to job sites with sales reps to meet new and existing customers.Maintain an open call log for all jobs open, parts, completed, etc

Day to day closely interact with Project Managers and sales team on assigned projects to ensure timely completion of each sale.Responsible for project documentation, materials, status monitoring, and administrative closeouts of each project, scheduling, purchase orders, change orders etc to all orders.Research vendors and get quotes for equipment needed, prepare purchase orders for that vendor and track for delivery.Enter all new sales orders received from the sales reps and work very closely with them and the customer to ensure that material is released and lead times are met.Daily communication with our factories to monitor the status of equipment ordered and makes changes in estimated ship dates or delivery dates.Prepare all work orders and submit to the service department for start-up of equipment, and or any repairs that need to be addressed.Follow-up with customers to ensure all service work is complete to satisfaction.Maintain a ship status report for each job with daily information received by the factory, update and email or fax to the customer.Manage receipt of installation operation and maintenance manuals (IOM’s) and distribute to customers.Log service start-up and service work requirements in job tracking system.Responsible for general administrative functions to support the equipment fulfillment team and sales managers.Receive phone calls from customers regarding damaged material, missing parts of the order etcWork with customers on getting pictures and all documentation on damaged material to get it repaired or replaced.Work with shipping companies to find missing material and redirected to the customer.Coordinate a team of 8 service technicians, work tickets, payroll, dispatching, etcManage open call report of jobs not completedManage Work In Progress report for billing purposesReview all contracts for accuracy

Process all sales agreement contracts.Process purchase orders to vendors and contractors for parts or service.Contact the customer and the contractor to verify all information is correct.Send contractor and customer a delivery confirmation form and site analysis checklist. Transfer all data from the sale to an operations chart and daily log.Communicate daily with customers and contractors on project needs.Follow up with customer and contractors to ensure delivery dates are met.Maintain a pool number log of all pools sold.Receive customer service calls for the technicians on pool maintenance issues.Arrange travel for technicians. Ship parts via UPS to customers as needed.Responsible for all aspects of the pool delivery from time of sale.Visit construction sites with technician managers to ensure readiness of pool delivery.

Conduct interviews and qualification screenings for potential residents.Maintain property rentals by advertising and filling vacancies.Establish rental rates by surveying local rental rates, calculating overhead costsPrepare applications and run credit reports for potential residents.Preparation of the Lease and all other legal documents, for both new residents and renewal residents.Inspections of vacant apartments to insure all apartments are up to standard and in a move-in condition. Daily receipt of Rent monies and Bank deposits.Responsible for the filing of court documents and court appearances, if required, for evictions and otherRent related problems.Ensure that Delinquency reports are kept up to date and that late letters are sent, whenever necessary.Verify that work orders received, via phone or walk-in, have been addressed and completed.Daily and Weekly Activity Status Reports, Market Surveys and other reports Answer incoming phone calls and face to face questions of future residents all in the same manner to ensure that all fair housing laws are followed.Supervise a staff of three leasing Consultants and five maintenance techniciansManage the maintenance staff to ensure all apartments are completed on time for future move-insPrepare quarterly bonuses for leasing consultantsPrepare workers compensation claims with insurance companiesHandle all resident complaints either over the phone, in person, or with written correspondenceOversee and input on a major renovation of 220 apartments

Manage staffing of open positions on the DSAP and Project Teams in conjunction with the DuPont PACEOffice, TAD staffing, and DSAP preferred vendors. (i.e.… Ajilon, CSC, Intellex, Accenture, SAP, CAI, etc.…)Insure adherence to the established staffing process. Do presentations as needed to promote the process.Work with the project teams to develop personnel requisitions that document the role and skill requirements for open project positions.Facilitate the collection of resumes and the candidate review process, including setting up interviews, assisting in the actual interview process as needed, and providing feedback on candidates to the PACE office.Conduct new team member orientation and exit process.Coordinate the acquisition/deletion of the appropriate system accesses such as Lotus Notes and the local server.Maintain DSAP Project Orientation Guide/Project Overview.Manage project team facility and equipment needs for new resources.Create metrics on the staffing process.Provide updates on personnel rolling on and off the project for the DSAP Weekly Update. Maintain log of international travel requests.

Responsible for the daily management operations including benefits for CSR’s, payroll for Office staff and up to (375) temporary employees. Responsible for hiring and terminating employees.Maintained employment data and provided accurate reporting to external agencies.Directed Risk Management Evaluations/Internal Audits. Maintained accountability legal Records to insure the integrity of corporate security and liability.Oversaw sales, support, and site visits to insure maximum revenue, client satisfaction, and employee safety.Responsible for the training, mentoring, and evaluation of new employees.Plan, direct, and monitor branch activities.Managed and provided direction to branch staff to effectively meet or exceed company goals.Conducted a selective dispatch process to ensure high levels of customer satisfaction.Branch sales, marketing and collection efforts to ensure goals are met or exceeded. Monitor, implement all safety issues and proper completion of Worker’s Comp Claims, OSHA reports,Transitional Light Duty Program.Hire, evaluate, counsel and terminate assigned personnel.Responsible for the daily inventory management of employees and resources, direct customer support, vendor Relations and implemented Q&A standards of operation to ensure maximum employee usage.Coached temporary employees through hiring processes, documentation verification, resume creation, placement, and assisted with Temp-To-Perm positioning. Accurately kept employee progress records.Assisted in every phase of branch operations, including: dispatching multiple shift/time/job employees, Payroll, Workman’s Comp, OSHA and Federal Labor Law Compliance, and community interface.Assured the integrity of the staffing works data base systems by performing routine maintenance and internal auditing of employee and customer files

Trained and mentored employees, providing coverage for entire department.Trained staff in material support, physical inventory maintenance, and safety compliance.Organized staff-works and related systems.Performed internal security audits. Confidential Clearance.Acted as Union Steward for over (300) government union employees.Maintained deployment criteria for outbound shipments.Developed and maintained the Tailored Repairable Item List for (15) countries to be sent out monthly.Provided (15) countries with reports each month concerning active and closed parts list.

Developed and maintained a time keeping system for preparing time and attendance cards for over (350) employees. Supplied daily labor and production reports for the branch office and three sections.Administered employee benefit programs including medical, dental, life, and disability plans.Processed workers compensation claims ensuring all required forms to be completed correctly and submitted To the proper agencies for processing.Maintained personnel files for approximately (350) employees, including salary information, promotions, Terminations and other employee data information.Conducted new employee benefit orientations.