Roxana A. Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

During my 3 months secondment, I sat within the Disputes & Investigations team, with a focus on litigation matters. I worked with a broad variety of different fee earners on a range of matters, such as:- Attending and assisting with a 1-day mediation- Drafting correspondence- Preparing emails of advice for clients- Legal and factual research- Assisting with document review exercises- Assisting with a tracker of Artificial Intelligence regulations covering multiple jurisdictions- Attending internal, client and counsel meetings, and producing notes of those meetings

London, United Kingdom

Colchester, United Kingdom

Worked within a team administering claims for Housing Benefit and Local Council Tax Support. Assessed new claims and changes in circumstance, as well as answering and resolving customer queries at first point of contact.Developed and maintained an in-depth knowledge of the legislation, rules, regulations, case law and good practice relating to Housing Benefit and Local Council Tax Support. Applied these to the assessment of Housing Benefit and LCTS. Made discretionary decisions on cases including eligibility of service charge and reviews and considered the financial and other implications of these decisions.Accessed high risk security systems and data to verify claim and financial and personal data, such as the Department of Work and Pensions' Customer's Information System.Undertook a mentoring role to new colleagues and on the job training on a one to one basis.

Chelmsford, United Kingdom

Interviewed clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.Used the Citizens Advice Information Systems to provide clients with the relevant assisted information.Referred internally or to other specialist agencies as appropriate.Ensured that all work conforms to the bureau's Office Manual and the Legal Services Commission's Quality Mark at the appropriate level.Maintained detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Colchester, United Kingdom

Nominated as a course representative for the School of Law in my second year and continue the role this year. Acting as a liaison between fellow students and academic staff.I helped the law students to make their voice be heard by being the first person they could come to and ask for a piece of advice related to their course.

Colchester, United Kingdom

Delivered presentations about university and provided guidance for the first year students.Developed both my written and oral communication skills. As a mentor I had to establish a relation with my mentees even before they got at university, and for this I used the social networks as well as other communication channels that were allowed by the university

Lpc And Llm Legal Practice (Solicitors), Law

Law