Roxana Anton Email & Phone Number

Wednesbury, Gb

Droitwich Spa, Marea Britanie, Regatul Unit

A management role responsible for leading and supporting Customer service team to ensure effective business operations.Key responsibilities:-responsible for sales and service operations which include order handling, finance compliance, service contracts and repairs quotations;- responsible for managing office services by ensuring office operations and procedures are organised;- implement procedural and policy changes to improve operational efficiencies and customer experience;- supervising, mentoring, training and coaching customer service team, monitoring KPIs;- accountable for asset management, tracking and compliance;- manage relationships with customer, head office and offices worlwide, vendors, service providers;- maintain ISO and Office Health and Safety compliance- attending to audits (ISO, stock take, health and safety, etc)- working with several IT systems such as SAP, CRM, freight booking systems, sharepoint.

Droitwich Spa, Marea Britanie, Regatul Unit

A vital lead role in the customer service team that's purpose is to work as part of a small team to meet our customer's needs with a focus on service administration. The key responsibilities are:- customer service via phone and email;- service centre co-ordination;- service case management;- accountable for asset management and compliance;- order processing, quotations, service contracts;- stock take and audit preparation.

Bucharest, Romania

• Managed the portfolio of procurement and the electronic tender system;• Preparing the preliminary market consultations with suppliers;• Assisting and dealing the effective negotiation of tenders to secure goods and services on the most advantageous value for money terms;• Obtaining quotes, ordering for goods and services, evaluating supplier’s performance;• Order purchasing, online and with existing suppliers;• Preparing the contracts and tracking them to make sure that every aspect is realized;• Approving payments for suppliers (verifying every purchase request, receiving reports and invoices);• Handling invoice and deliveries queries;• Participating in the government’s authorities audit, ensuring all work is performed in accordance with EU Directives and the institution’s regulations.

Bucharest, Romania

• Managed the portfolio of procurement and the electronic tender system;• Preparing the preliminary market consultations with suppliers;• Assisting and dealing the effective negotiation of tenders to secure goods and services on the most advantageous value for money terms;• Obtaining quotes, ordering for goods and services, evaluating supplier’s performance;• Order purchasing, online and with existing suppliers;• Preparing the contracts and tracking them to make sure that every aspect is realized;• Approving payments for suppliers (verifying every purchase request, receiving reports and invoices);• Handling invoice and deliveries queries;• Participating in the government’s authorities audit, ensuring all work is performed in accordance with EU Directives and the institution’s regulations

Bucuresti

• Preparing procurement contracts; • Negotiate terms, conditions and pricing, and ensure they are accurately executed and satisfied;• Review and update existing contracts;• Resolve any existing contract conflicts;• Stay up to date with legislative changes and coordinate with the legal department;• Ensure all deadlines and conditions described on contract are met (deliveries, payments)• Maintaining an organized system of physical and digital records.

Bacău, Romania

Responsible for preparing and compiling the eligibility documents, technical and financial proposal for road and bridge design public procedures to submit public tenders, maintaining the Electronic Catalogue and added and deleted products/prices as required. European Funds consultant for government institutions.

Bacău, Romania

I was responsible for managing the portfolio of procurements for the European funds’ projects, such as sports fields, school rehabilitations, road construction and participating to management authorities audit.

Bucharest, Romania

I was responsible for answering inbound calls, making outbound calls for promoting optional services, registering orders of services, handling all correspondence received into the sales office, solving costumer complaints.

Master Of Laws (Ll.M.), Law

Bachelor Of Laws (Ll.B.), Law