Roxana B. Email & Phone Number

Maintains a good rapport and business relationship with Online Travel Agencies (OTAs) and reviews, negotiates, and contracts rates, deals, promotions, incentive schemes, and commissions of the Agencies by having frequent joint meetings with the online channels and OTAs.Improves the market mix and ARR and drive Occupancies of the hotel, especially in the Online, OTA and Mobile App segment.Daily Flash Reports/Business Pick Up reports, Business on books (for Rooms) status for forthcoming months, close-out dates and overbooking situations, in close coordination with Hotels GMs/RMs and Front Office Managers.Develops dynamic pricing strategy for online segments depending on occupancy, market trends, comp set pricing and revenue requirements, and visits and holds regular meetings with Hotel Management.Optimizes Group Hotels Revenues by regularly monitoring and reviewing the Group hotels rooms availability and rates parity.Manages all Online Travel portals of the Group regarding the loading of rates, bookings, invoicing and hotel data.Setting up online marketing and revenue management processes to improve yields of individual Hotels of the Group.

San Francisco Bay Area

Capability to gather statistics, produce and present analytical reports, website traffic flow reports and use other tools to measure and track online performance and assess against goals (ROI and KPIs) Report on key metrics, analyze and interpret trends and online user behavior and provide actionable insights based on available analytics data.Generated Competitive Market Share Analysis reports to understand Group hotels performance versus competitors, both in terms of occupancy and average rate, to check if hotels are getting their fair market share.Distribution Channels Analysis to optimise Hotels Rooms availability on all channels/OTAs optimise Rates and monitor rate parity across channelsReviewed Market Segment Reports and suggested measures to improve ARRs and Room Occupancies in various segments.Opened the first Hotel in Soma /South beach area right across the street from the SF Giants ballpark.

Sunnyvale, California, United States

Achieved and maintained a 3% annual growth in profit by managing controllable costs such as reducing unnecessary overtime and inventory waste.Acted as Taverna bistros' liaison to high profile artists and VIP clients in handling their highly sensitive privacy and financial information.Responsible for hiring and on-boarding process that included but was not limited to interviewing and training staff.Motivated staff by acknowledging hard work achievements and instilling accountability while leading by example.Provided coaching and counseling for staff as needed, which developed an efficient and respectful team.Trained team members advancing upward into the hourly supervisor position.

Sunnyvale, California, United States

Supervised staffing levels to ensure that guest service and financial objectives were met, particularly in the hostess area.Developed cleaning schedules for associates; ensured associates followed cleaning schedules and kept their work areas.Supervised daily shift operations and ensured compliance with all restaurant policies, standards and procedures.Coordinated schedules for all aspects of the restaurant, such as hosts, cooks, servers, and maintenance staff.Delivered status reports and forecasted revenues and earnings to senior management regularly.Responsible for the recruitment and conducted interviews with the new employee, selection, and hiring.

Sunnyvale, California, United States

Worked collaboratively with peers and management to ensure top-notch levels of customer satisfaction and encourage repeat and referral business, building and maintaining friendly and engaging relationships with long-standing regular customers.Recognized and decorated leader with the ability to create and foster an efficient and productive workplace environment with exceptional interpersonal and team communications levels.Accurately collected and processed payments, maintained optimal inventory levels and balanced multiple tasks simultaneously in fast-paced restaurants.Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats.

Sunnyvale & Cupertino, Ca

Provided supervision, training, direction and leadership to Reservations Staff, including scheduling, performance management and department planning.Coordinated office activities to ensure work updates were consistently maintained and all correspondences promptly handled on the same day received.Helped develop employees' motivation and team spirit by creating a good working atmosphere.Worked closely with Revenue Manager and Sales department, Front Office and Airport Representative to facilitate customer bookings.Performed other duties as assigned, including assisting Reservationists in their job functions.

Sunnyvale And Cupertino, Ca

Sunnyvale And Cupertino, Ca

Coordinated group requirements with all operational departments within the hotel under the manager’s direction.Prepared and edited contracts, addendums, correspondence, communications, presentations and other documents.Assisted with completing RFP’s (request for proposals) for corporate negotiated accounts.Performed site inspections attended local corporate events and travel tradeshows.Ordered and maintained office supplies (Staple online), business cards, and stationary.Uploaded and updated content on SharePoint, Lion’s Den and other platforms.

Sunnyvale, California, United States And Cupertino,California, United States

Maintained an inventory of vacancies, reservations, out of order rooms, VIPs and room assignments Registered arriving guests and assigning rooms appropriate to their needs. Answered inquiries regarding hotel services and registration by e-mail, by telephone and in person, providing information about services available in the community and respond to guests' requests. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized and manual systems.Was proficient in Property Management System.

Sunnyvale, California, United States

Day to day management of workforce, inventory, human resources, bookkeeping, and shipping/receiving.

Analyzed various areas and contributing factors related to design and construction. Developed design layout specialized for each client’s needs. Ensured all rules, regulations, and guidelines were followed without exception. Also monitored staff on site and directed relations with subcontractors, architects, and consultants.

Timişoara, Timiş, Romania

Used AutoCAD to design and execute lighting for the Stadionul Municipal (Vaslui). Designed non-traditional wood frame housing complex

Timişoara, Timiş, Romania

Offered support for various duties reporting directly to supervising engineer. Using Autocad and other design elements to help execute and finish a broad spectrum of civil construction from floor plans for homes to office buildings.

Master'S Degree, Advanced Design Of Steel And Compozite Structures

Bachelor'S Degree, Construction Engineering