Provide technical support for all Sales Cloud and Marketing Cloud user. Execute requirements analysis and documentation with the business to create functional specifications. Research Salesforce and related products as needed; assist with selection, provide integration, delivery, and third-level technical support. Work with business groups to add new and optimize existing processes, workflows, and customizations. Maintain technical documentation, assist with test plans & scripts. Perform system testing and assist with User Acceptance Testing.Develop a deep understanding of company data and processes. Managing requests in order of urgency and escalating where needed. Perform basic Salesforce Administration (User & Security management, data maintenance, dashboards, reports, fields, pagelayouts, etc). Build and maintain fields, views, reports, dashboards, and other Salesforce objects and functions.

Team Leader of the Salesforce Production Support team, interfacing daily with the BusOps team (mainly via cases) providing end-user support of the Sales, Service, and Experience Cloud application within Salesforce.com, managing all aspects of users and licenses, including new user setup/deactivation, roles, profiles, permissions, sharing rules, designing, building, and implementing system fix/enhancements (declarative), coordinating with developer on code-related fix/enhancements including requirements gathering, troubleshooting, testing, release, and roll out of changes. Responsible for project coordination, providing tailored solutions to business challenges, and facilitating Agile delivery, change management, release management, stand-up calls, prioritization process, handling day-to-day maintenance of the Salesforce platform ensuring compliance and best practices.

Interfacing daily with the BusOps team (mainly via cases) providing end-user support of the Sales, Service, and Experience Cloud application within Salesforce.com, managing all aspects of users and licenses, including new user setup/deactivation, roles, profiles, permissions, sharing rules, designing, building, and implementing system fix/enhancements (declarative), coordinating with developer on code-related fix/enhancements including requirements gathering, troubleshooting, testing, release, and roll out of changes.

Interfacing daily with the customer support team/technology department (mainly via cases) and providing end user support of the Service Cloud application within Salesforce.com, designing, building, and implementing system enhancements to Service Cloud application, Coordinating with developer on code-related enhancements including requirements gathering, testing, and roll out of changes, proactively informing users of best practices to enhance and increase their knowledge of Service Cloud application (Salesforce.com), driving and increasing user adoption and ensuring satisfaction including delivering training and support to users, performing data integrity and manipulation tasks such as merging duplicate records and correcting data records, gaining expertise by researching changes in upcoming versions of Salesforce.com and new/existing resources; providing systems best practices recommendations when necessary to enhance efficiency and productivity.

Salesforce Admnistrator playing an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, interfacing daily with the Sales teams in support of Salesforce Sales Cloud, developing activities like activation/ deactivation of user accounts, administration of existing user accounts (roles, profiles, permission sets, among others), designing, building, and implementing system configuration enhancements, follow-up of user accounts in SFDC so that they are updated and with the correct information, transfer of records from one user to another, help users get the right knowledge to perform daily tasks in SFDC, creation/update reports and dashboards, performing data integrity and manipulation tasks such as merging duplicate records and correcting data records. Ensure correctly change management that standard procedures are used for the efficient and rapid handling of all changes of ERP and Non-ERP applications. Follow-up, review, testing, and transition to production of changes in the maintenance of the catalog of services Help Desk, Functional Analyst for IS Projects. Support for applications like Lotus Notes IBM, Service Desk Plus among others, responsible for the IS providers for the country, control performer of compliance audit.

Preparation and control of contractual documentation internal and to the client, management of complaints, control of subcontracts, lifting and scheduling of meetings of the different areas, elaboration of internal communications and to the client, elaboration of Administrative Dossier, monitoring of the communications and contractual fulfillment in the different work sites, Paez, Porvenir and La Granjita stations; which are part of the Oleoducto Central de Colombia OCENSA.

Development of all activities related to the Department of Human Resources, administration of personnel from recruitment to discharge, in addition to management of required professional improvement courses, medical evaluations and other requirements of law.

Control of personnel of the different service orders generated in theRoutine Maintenance Contract to the Paraguaná Refinery Complex - Amuay SectionPDVSA, management and verification of requirements for entry and exit of personnel, processing of access passes and courses required for the development of personnel activities within the Refining Complex, and supervision of change control and modifications of thestructures of labor, among others.

Installation and configuration of Database Management Systems such as PostgreSQL,MySQL, SQL Server and Oracle, main operations management and control ofDatabase, configuration of specialized audits underfree and private platforms. Using different GNU / Linux distributions like Debian andCentOS and configuration of virtual environments in different platforms for elaboration of tests and recovery of data.