Roxana Dima Email & Phone Number

Bucharest, Romania

• Actively supports Revenue Recognition Process by running reports, informing stakeholders as well ensuring execution of actions;
• Validates field revenue forecast;
• Serves as a common interface to the local finance team;
• Analyse data using desktop applications to calculate metrics and ratios that describe the Services business;
• Preparation of formal and ad-hoc reports that characterize the business performance;
• Support Operations Lead and Field Management in the yearly budgeting process by collecting and consolidating Plan data, preparing tools used during the planning process as well as preparing historical analysis;

Bucharest, Romania

• Deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated;
• Ensures all customer questions and complaints are resolved in a timely manner;
• Ensures operations further Company strategic plans and are in accordance with established policies and procedures;
• Monitors service delivery and ensures excellence in service levels; Ensures deadlines and targets are met;
• Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication; discusses areas needing improvement;
• Make sure that relevant processes within the organizational units are running according to the defined framework;

Bucharest, Romania

• Supervises and coordinates daily/weekly activities, resource allocation and operations;
• Built strong relationships with customers through positive attitude and attentive response and drive continuous improvements;
• Mentored and guided employees to foster proper completion of assigned duties and exceed customer expectations;
• Develop people and take action to keep the employees engaged, motivated and highly productive;
• Proactively recognize and resolve conflicts and people issues as they arise;
• Develop strong partnerships with Client's Customer Services teams;

Bucharest, Romania

• Organizing monthly team meetings with the team members;
• Constantly updating the team with the process changes;
• Representing the team as a SPOC within the local and global meetings and calls;
• Creating and validating the process documentation with the concerned parties;
• Keeping a professional communication with the partners and local management; -Taking over the team's escalations and handling them as per the given process or with the supervisor;
• Following process improvement opportunities;

Bucharest, Romania

Responsibilities:- Business Operations Management & improvement (reporting / monitoring);- Checking and making sure that all documents subsequent to a Change Order fulfill audit requirements and are consistent with the internal compliancy policy;- Completing the Order Acceptance Checklist for Change Orders for each deal;- Quarterly financial forecasting.

Bucharest, Romania

Responsibilities:- Purchase order creation, considering the compliancy rules in place;- Liaise with the suppliers in order to keep an efficient communication;- Internal and external suppliers invoicing;- Cleanup activities on special contracts;- Ensuring that data entry is performed as per given processes- Daily communication/interaction via email/phone.

Bucharest, Romania

- Extract financial reports for customers;- Match the current invoices from the customers with the financial reports, to check for full integrity;- Fill the legal documents needed for the local authorities;- Create the full documentation on the customers behalf and forwarding it to the local financial institution;- Be up-to-date with the current.

Bucharest, Romania

- Present the best offer available for the customer in order to meet the expectancies.- Prepare and issue the insurance documents;- Create invoices for the insurance companies;- Financial checks and reports;- Daily communication/interaction via email/phone customers;-Contracts registering in the system;-Offer support and training for the new comers.

Master'S Degree, Marketing And Business Negotiation

Bachelor'S Degree, Business/Managerial Economics

High School, Tourism And Travel Services Management