Roxana Estrada Email & Phone Number

Austin, TX, US

Austin, TX

I have participated in user acceptance testing and testing of new system functionality for varies areas in the agency. Assisting with the creation and validation of user acceptance test plans and test scripts. In addition I have assisted in testing of processes to evaluate quality and performance.

Austin, Texas Area

• Perform file analysis to determine beneficiary, calculate benefits due, and send correspondence
• Verify completion of forms and set-up beneficiary for payment.
• Review files and reconcile discrepancies in money issued to the member/beneficiary
• Provide customer service for agency and customer

Austin, Texas Area

• Collaborated with a team of 11 to learn new agency system, presented new features on system, and trained an agency of 500+ people
• Provided aid when new system launched, investigated workarounds, and presented solutions to team

Austin, Texas Area

Train new employees in benefit processing for the claims team.

Austin, Texas Area

Served as a liaison for my team within the Benefit Service Division in order to promote, establish, and maintain good working relationships within the division to better serve our members.

Austin, Texas Area

Austin, Texas Area

• Handled project deadlines, submittals, progress, and invoices
• Researched properties for clients and reported findings to supervisor and client

Austin, Texas

• Coordinated in a 25-member team, with the focus on helping students with academic and crisis management
• Planned, prepared, and carried-out outreach activities- regional college conferences, celebration banquets, weekly club meetings, etc.
• Created fliers for club events
• Helped the youth to access community resources

Austin, TX

• Entered and updated spatial data features and attribute information
• Produced maps requested for various projects, including but not limiting to project area maps, aerial photograph requests, and spatial analysis
• Designed draft and final map layouts; compiled the final maps and additional information into a hardcopy product
• Documented the procedures used to create the maps for future reference
• Participated in monthly meetings and various discussions related to coastal and natural resources
• Designed and created educational poster boards for the 2010 Coastal Expo

Austin, TX

• Processed approximately 600 confidential documents weekly to update the UT mainframe database
• Filed documents
• Prepared and delivered mail from development office to other departments on campus

Certificate Level I, Geographic Information Systems

Bible Truth And Church Service Training

Post-graduate community outreach and mentor-ship training program with an intensive focus on leadership development, character building.

Bachelor Of Arts - Ba, Geographic Information Systems And Human Geography

Activities and Societies: Geography Society, Christian Students on Campus