As a Cluster Sales Manager at DS Smith, a leading provider of sustainable and innovative packaging solutions, I lead a team of strategic account managers to achieve growth and hit sales targets across different markets and industries. I have over 8 years of experience in sales and account management, and a master's degree in polygraphics techniques.My mission is to deliver exceptional customer service and build long-lasting relationships with clients, acting as their main point of contact and ensuring that their needs are met by collaborating with various internal departments. I also develop and implement strategic business plans, present reports and forecasts to the management team, and identify emerging opportunities and challenges. Some of my achievements include negotiating contracts and customized solutions, increasing customer retention and satisfaction, and developing and demonstrating skills in customer relationship management, problem solving, negotiation, communication, and leadership. I am passionate about finding innovative and sustainable solutions for customers and contributing to the success of DS Smith.