Roxana Kowalski Email & Phone Number

Dallastown, PA

Baltimore, Maryland Area

· Investigate and report on the resolution of product quality issues and customer complaints using the 8D format and ensure that suitable corrective and preventive actions are identified and implemented, which directly resulted in a significant increase in customer satisfaction.· Reduced record keeping by setting up a database to automate manual records.

Baltimore, Maryland Area

· Lead annual AS9100 surveillance audit activities and successfully pass third party compliance audit (customers, DCMA and NQA registrar) with no major findings.· Investigate and report on the resolution of product quality issues and customer complaints using the 8D format and ensure that suitable corrective and preventive actions are identified and.

York, Pennsylvania Area

§ Primary company liaison for customer and government Quality satisfaction.§ Successfully implemented a complete Quality System not limited to: System and Product Auditing, Approved Supplier Surveillance System, Material Scrap Reduction System, Corrective Action Process and Employee Training.§ Led and provided Quality Management directions to over four.