Roxana Kowalski Email & Phone Number

Dallastown, Pa

Baltimore, Maryland Area

· Investigate and report on the resolution of product quality issues and customer complaints using the 8D format and ensure that suitable corrective and preventive actions are identified and implemented, which directly resulted in a significant increase in customer satisfaction.· Reduced record keeping by setting up a database to automate manual records and calculate costs for Calibration and Tooling.· Established and documented receiving inspection guidelines and providing technical support, which measurably increased process flow.· Monitored supplier performance and keep records of the supplier’s non-conformities.

Baltimore, Maryland Area

· Lead annual AS9100 surveillance audit activities and successfully pass third party compliance audit (customers, DCMA and NQA registrar) with no major findings.· Investigate and report on the resolution of product quality issues and customer complaints using the 8D format and ensure that suitable corrective and preventive actions are identified and implemented, which directly resulted in a significant increase in customer satisfaction.· Lead and completed the AS9102 First Article Inspection on a new product line, which was successfully approved by FAA (Federal Aviation Administration)· Quality Representative, for the SOF (Standard Operating Framework)-Composite Value Stream, leading a cross functional team of 5 for 6 months, focused to improve on-time delivery and to resolve quality issues for 5 major projects.

York, Pennsylvania Area

§ Primary company liaison for customer and government Quality satisfaction.§ Successfully implemented a complete Quality System not limited to: System and Product Auditing, Approved Supplier Surveillance System, Material Scrap Reduction System, Corrective Action Process and Employee Training.§ Led and provided Quality Management directions to over four Quality representatives.§ Rewrote all company Quality procedures & policies§ Implemented a formal Environmental, Health, and Safety System in pursuant to ISO 14001 registration and OHSAS compliance.