Roxana M. Email & Phone Number

Bucharest, Ro

Bucharest, Romania

• Handling credit assessments as per company guidelines• Maximize receivable cash flow through netting process, debt collection and credit limits maintenance• Monitoring dunning letters process, disputes and order to cash, in collaboration with sales and marketing teams• Deliver presentations and reports based on company requirements, along with ad-hoc analysis, month end reporting• Investigate and resolve customer queries, resolve historical debts• Order release based on dynamic check, as per company credit policy• Monitoring credit insurance coverage as per company policies and objectives• Perform all necessary administration in respect of customer/vendor ledgers and accounts, including allocation of cash receipt and credit notes in terms of clearing, recommend refunds/no payment, conciliation of balances, netting and account statement confirmations, monitor employee retentions.

Bucharest

• Assure credit worthiness of potential customers (pre-tender) using credit rating reporting and past payment history for existing/recent customers.• Maximize receivable cash flow through optimization, development, and measurement of collection • Analyze and implement continuous process improvements to optimize receivables via utilization of FSCM in terms of booking disputes and promises to pay based on call logs, dunning letters process, sales team actions and guidelines, milestones review, and approval follow up.• Deliver presentations on receivable analysis, examine collection policies and processes for compliance and recommend improvement opportunities.• Assist with managing, directing, and maintaining a professional collection infrastructure in accordance with company policies and procedures for receivables, payment terms, provisions, collection policies, retention management, asset protection management and process integrity.• Assist regional/branch management with receivable goals and objectives, timely management reporting, project and customer risk analysis, coordination of corrective action plans.• Responsible for evaluation and interaction with 3rd party collections• SAP reporting and dunning contacts database maintained up to date via KPM• Allocation of payments, conciliations of balances, payment refunds and account statement confirmations

Bucharest, Romania

• Creating procedures and policies that ensure timely payments• Managing and controlling of the Accounts Receivables according to the debt collection procedure.• Ensuring credit and collection policies and procedures are followed along with all outstanding procedures and company policies, along the work flow, in order to make sure that no delays in obtaining payment may occur due to possible disputes caused by such deviations.• Liaising with customers, including sales team, in order to make sure cash flow is aligned with forecast.• Setting up the terms and conditions of the receivable and payable balances• Daily follow up on overdue debts enabling DSO improvement• Managing and controlling Customer/Suppliers Database accuracy (VAT check, contact information check and updates)• Ensure that credit limits do not exceed discretionary limitIdentify high risk accounts and take appropriate action, reducing/maintaining provision within the decided limits• Identify changes in payment patterns and propose action to avoid indebtedness• Allocation of payments in accordance with customer remittances• Monthly client statements/letters• Handle disputed and negotiate to bring payment within the agreed terms• Record and assign disputes and liaising with the sales and customer care teams (including final customer) to resolve outstanding queries. • Working to strict monthly and annually collections targets (AOP)• Management of Blocked orders: release, reporting and communication• Ensuring that delinquent accounts are placed on hold for deliveries / services• Periodic reviews of customer’s payment performance and credit facilities. Highlight to management relevant deviations.• Process refunds under management approval when necessary• Propose write off of irrecoverable receivables• Respond promptly and completely to both client and internal enquiries• Build and provide business with Ad Hoc reports.

• Acting as Sales, Product Development, Purchase, Logistic and Credit Control support• Managing top brand accounts from retail or apparel industry, involving hundreds customer accounts, from placing/processing and verifying orders, till delivery is finalized.• Communication with customers by phone/email, handling impressive correspondence by always finding new resources and strategies in order to sort out a considerable work amount.• Order receipt, verifying and processing, deleting, suspending, amending orders according to customer request and outstanding procedures/policies handling and solving disputes and claims.• Maintenance of customer data, prices, product specifications, participating in inventories and product receptions, registering new products in different ERP's and internal software applications• Coordinating activity with all departments involved in label production process (processing, design, automation, production and dispatch teams)• Suggesting solutions and strategies, participating in implementing new ERP's and company policies• Providing sales reports, on a daily, weekly or monthly basis • Negotiate with the customers / GPD / RBO the details of the products, prices, forecast, lead times. • • Follow closely implementation of new procedures and ongoing projects.• Constantly query customers regarding their business in order to detect new business opportunities and increase business volume and quality

Bucuresti

• Checking that orders placed are accurate and taking appropriate actions in case of deviations• Completing the online process of placing orders by validating all the information using various software (TRIM/VIPS online platforms, along with company's own developed programs)• Involved in archiving and volunteered to support other departments in any situation that required my knowledge and skills in solving software/hardware issues, systems bugs.• Handling the differences which occurred between processing and verification processed by implementing additional control steps when needed.• Monthly/daily reports and additional tasks which required distributive attention and analytical skills, acting as Credit Controller direct report for outstanding orders impact.

Bucuresti

• Revised articles before submission (spelling, grammar, and other types of errors)• Collaborated with the visual layout team• Researched the accuracy of specific facts and details.• Writing content for online and ensuring the editorial content delivers the publication message and meets its objectives

Bucuresti

• Responsible for ensuring that full and accurate records of key documents are created, maintained and managed for as long as they are required.• Preparing record-keeping systems and procedures for archival research and for the retention or destruction of old records.• Performing audits on different contracts to ensure that they are providing accurate & reliable results.• Rectifying around 3000 duplicate entries for bank accounts archives, track and found around 1000 lost credit contracts.

Bucuresti

• Database maintenance for online shops• Verifying final projects web pages, find web design bugs, check java errors• Taking care of customers requests/claims.• Provided computer related hardware/software support for online customers

Bachelor'S Degree, Accounting & Management Systems

High School Diploma, Phylology