Roxana Michel Email & Phone Number

California, United States

California, United States

Dublin,Ca

•Develop project timelines, budgets and monitors for store fixture installations.•Ensures that all projects are executed according to the Store Planning project process for timelines, funding, fixture specifications, approvals and quality .•Track all project costs to remain within the budget. •Review project plans to identify issues to minimize shortages, go backs, and cost prior to fixture installation•Create and manage the project punch-list, ensure items are completed in an effective and timely manner •Facilitates kick off calls with store team and contractors to discuss installation phases and scheduled scope of work•Reviews Daily Progress Reports and shortage reports from installers during the installation window for a stores•Conduct morning cadence calls for each store after the nightly installation to follow up on project progress•Create change orders for approval for any re-order of fixtures or graphics for individual stores •Creates and submits Go Back Bids for approval. •Coordinate Go Back installations and facilitates close out calls

Hayward, Ca

Project Coordinator |Restoration Management Company November 2016- TO PRESENT • Manage 50+ Employee timecards for the Water & Fire departments on a weekly basis• Assist the Payroll department with issues concerning time cards and paid time off• In charge of creating the Asbestos File Reports/Manifests for all Project Managers• Coordinate and dispatch crews to new Emergency Losses / Moisture Inspections• Schedule appointments for new jobs and follow-up inspections for the Project Managers• Assist with Program Jobs for different types of insurances and requirements with pending claims and must be completed by strict deadlines• Request assets for technicians such as uniforms, iPads, iPhones, and any miscellaneous request• Provide administrative support to Management • Populate Excel documents pertaining to specific type of jobs for billing purposes and report job results

Hayward,Ca

• Entered customer claim information into our project tracking software (Master builders).• Answered phone calls in a timely manner and routed them to the appropriate department/person • Reviewed after hours call log for new job and delegated them to the corresponding • Working independently on assignments as well as to accept directions for other tasks• Took on additional responsibilities to assist workflow with other departments and branches

Foster City

• Provided advice, information and assistances to callers regarding their roadside coverage • Effectively managed a high volume of in-bound and out-bound customers calls, made sure all calls were answered promptly.• Earned team leader promotion to help management with the call center department • Addressed and resolved customers complaints and customers request.• Assisted with training new dispatchers and cross trained

San Mateo, California, United States

• Maintain a professional attitude reflecting Macy’s commitment to our customer• Use clientele program to maintain customer profile and contact information to increase personal sales• Suggest additional merchandise to compliment customer selection• Offer to call other locations if merchandise is unavailable within store• Maintain sales-floor, stock area and fitting rooms where applicable to a present and clean , neat and easy to shop• Greet and make a connect with each customer• Perform other duties as necessary• Handle all returns courteously and professionally