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Roxana M. Email & Phone Number
Customer Care Analyst
at
LTi Technology Solutions
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Care Analyst
Location
United States
Company size
Who is Roxana M.? Overview
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Quick answer
Roxana M. is listed as Customer Care Analyst at LTi Technology Solutions, a with 107 employees, based in United States. AeroLeads shows a matched LinkedIn profile for Roxana M..
Roxana M. previously worked as Application Support Specialist at Lti Technology Solutions and Client Tech Support at Fiserv. Roxana M. holds High School, High School/Secondary Diplomas And Certificates from Academia Discipulos De Cristo.
Company email context
Email format at LTi Technology Solutions
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LTi Technology Solutions
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Profile bio
About Roxana M.
At Fiserv, my role in Client Tech Support capitalizes on my IT support certification from Merit America to deliver effective technical solutions and customer service. Our team excels in managing complex client inquiries, ensuring a seamless experience for clients.My core competencies in communication and problem-solving are the foundation of my success, from resolving technical issues to applying de-escalation tactics. Motivated by a genuine desire to assist others, I strive to uphold the highest standards of service in every interaction.
Current workplace
Roxana M.'s current company
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Lti Technology Solutions
9 roles
Roxana M. work experience
A career timeline built from the work history available for this profile.
Application Support Specialist
Provides support and resolution for internal and external customers on the proper use of all company software and integrated third-party applications. Research and resolve technical and application problems. Respond to telephone calls, email and other electronic mediums to troubleshoot issues. Document, track, and monitor the problem to ensure a timely resolution. Ensure documentation standards and procedures for operations are in place and maintained.
Client Tech Support
Oct 2023 - Oct 2024
Customer Service Representative
● Managed outbound and inbound calls providing excellent service while processing client transactions.● Resolved documentation errors while managing incoming email requests to clients with varying concerns.
Mar 2023 - Sep 2023
Solutions Center Specialist I
- Resolved technical issues by viewing, deleting or unlocking online accounts- Listen and solve problems like missing payments and credit disputes- Manage de-escalation tactics when needed to provided excellent service
May 2022 - Mar 2023
Advisor
- Provided prompt customer support with a professional, friendly and patient attitude- Developed thorough knowledge of company products and procedures.- Received a 5-star customer satisfaction rating through voice, chat and email communications
Feb 2021 - May 2022
Call Center Specialist
Acuity Eyecare Group
- Provided customer support and scheduled appointments for patients- Verified correct data and answered any patient questions- Sent out communications to other departments to help clients and our interior processing
Nov 2019 - Nov 2020
Administrative Assistant
- Managed company social media presence, CEO agenda, and incoming phone traffic- Provided prompt customer support with a professional, friendly, and patient attitude
Nov 2015 - Nov 2019
Assistant Account Manager
- Provided customer support in a professional environment- Processed payments and completed input data management- Assigned payment plans and solved disputes
Aug 2018 - Dec 2018
Team & coworkers
Colleagues at LTi Technology Solutions
Other employees you can reach at ltisolutions.com. View company contacts for 107 employees →
JT
John Tinley
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
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SM
Sheila Meink
Colleague at Lti Technology SolutionsPapillion, Nebraska, United States
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AM
Ann Myers
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
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EO
Erik Oliva
Colleague at Lti Technology SolutionsGretna, Nebraska, United States
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JF
Joseph Farrell
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
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JN
Jerry Nord
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
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TH
Taylor Huettner
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
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MF
Matthew Foster
Colleague at Lti Technology SolutionsDaytona Beach, Florida, United States
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MR
Martin Rice
Colleague at Lti Technology SolutionsGreater Brighton And Hove Area, United Kingdom
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CE
Chris Evans
Colleague at Lti Technology SolutionsOmaha Metropolitan Area, United States
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John Tinley
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
View →
SM
Sheila Meink
Colleague at Lti Technology SolutionsPapillion, Nebraska, United States
View →
AM
Ann Myers
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
View →
EO
Erik Oliva
Colleague at Lti Technology SolutionsGretna, Nebraska, United States
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JF
Joseph Farrell
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
View →
JN
Jerry Nord
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
View →
TH
Taylor Huettner
Colleague at Lti Technology SolutionsOmaha, Nebraska, United States
View →
MF
Matthew Foster
Colleague at Lti Technology SolutionsDaytona Beach, Florida, United States
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MR
Martin Rice
Colleague at Lti Technology SolutionsGreater Brighton And Hove Area, United Kingdom
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CE
Chris Evans
Colleague at Lti Technology SolutionsOmaha Metropolitan Area, United States
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2 education records
Roxana M. education
High School, High School/Secondary Diplomas And Certificates
Academia Discipulos De Cristo
It Support Certificate
Merit America
FAQ
Frequently asked questions about Roxana M.
Quick answers generated from the profile data available on this page.
What company does Roxana M. work for?
Roxana M. works for LTi Technology Solutions.
What is Roxana M.'s role at LTi Technology Solutions?
Roxana M. is listed as Customer Care Analyst at LTi Technology Solutions.
Where is Roxana M. based?
Roxana M. is based in United States while working with LTi Technology Solutions.
What companies has Roxana M. worked for?
Roxana M. has worked for Lti Technology Solutions, Fiserv, Union Bank & Trust, Nelnet Diversified Services, and Acuity Eyecare Group.
Who are Roxana M.'s colleagues at LTi Technology Solutions?
Roxana M.'s colleagues at LTi Technology Solutions include John Tinley, Sheila Meink, Ann Myers, Erik Oliva, and Joseph Farrell.
How can I contact Roxana M.?
You can use AeroLeads to view verified contact signals for Roxana M. at LTi Technology Solutions, including work email, phone, and LinkedIn data when available.
What schools did Roxana M. attend?
Roxana M. holds High School, High School/Secondary Diplomas And Certificates from Academia Discipulos De Cristo.
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