Roxana M.

Roxana M. Email and Phone Number

Customer Care Analyst @ LTi Technology Solutions
United States
Roxana M.'s Location
United States, United States
About Roxana M.

At Fiserv, my role in Client Tech Support capitalizes on my IT support certification from Merit America to deliver effective technical solutions and customer service. Our team excels in managing complex client inquiries, ensuring a seamless experience for clients.My core competencies in communication and problem-solving are the foundation of my success, from resolving technical issues to applying de-escalation tactics. Motivated by a genuine desire to assist others, I strive to uphold the highest standards of service in every interaction.

Roxana M.'s Current Company Details
LTi Technology Solutions

Lti Technology Solutions

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Customer Care Analyst
United States
Website:
ltisolutions.com
Employees:
107
Roxana M. Work Experience Details
  • Lti Technology Solutions
    Customer Care Analyst
    Lti Technology Solutions
    United States
    View
  • Lti Technology Solutions
    Application Support Specialist
    Lti Technology Solutions Oct 2024 - Present
    Nebraska, United States
    Provides support and resolution for internal and external customers on the proper use of all company software and integrated third-party applications. Research and resolve technical and application problems. Respond to telephone calls, email and other electronic mediums to troubleshoot issues. Document, track, and monitor the problem to ensure a timely resolution. Ensure documentation standards and procedures for operations are in place and maintained.
    View
  • Fiserv
    Client Tech Support
    Fiserv Oct 2023 - Oct 2024
    Lincoln, Nebraska, United States
    View
  • Union Bank & Trust
    Customer Service Representative
    Union Bank & Trust Mar 2023 - Sep 2023
    Lincoln, Nebraska Metropolitan Area
    ● Managed outbound and inbound calls providing excellent service while processing client transactions.● Resolved documentation errors while managing incoming email requests to clients with varying concerns.
    View
  • Nelnet Diversified Services
    Solutions Center Specialist I
    Nelnet Diversified Services May 2022 - Mar 2023
    - Resolved technical issues by viewing, deleting or unlocking online accounts- Listen and solve problems like missing payments and credit disputes- Manage de-escalation tactics when needed to provided excellent service
    View
  • Nelnet Diversified Services
    Advisor
    Nelnet Diversified Services Feb 2021 - May 2022
    Lincoln, Nebraska, United States
    - Provided prompt customer support with a professional, friendly and patient attitude- Developed thorough knowledge of company products and procedures.- Received a 5-star customer satisfaction rating through voice, chat and email communications
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  • Acuity Eyecare Group
    Call Center Specialist
    Acuity Eyecare Group Nov 2019 - Nov 2020
    Lincoln, Nebraska, United States
    - Provided customer support and scheduled appointments for patients- Verified correct data and answered any patient questions- Sent out communications to other departments to help clients and our interior processing
  • Easy Checks
    Administrative Assistant
    Easy Checks Nov 2015 - Nov 2019
    San Juan, Puerto Rico
    - Managed company social media presence, CEO agenda, and incoming phone traffic- Provided prompt customer support with a professional, friendly, and patient attitude
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  • Nelnet Servicing, Llc
    Assistant Account Manager
    Nelnet Servicing, Llc Aug 2018 - Dec 2018
    Lincoln, Nebraska Metropolitan Area
    - Provided customer support in a professional environment- Processed payments and completed input data management- Assigned payment plans and solved disputes
    View

Roxana M. Education Details

  • Academia Discipulos De Cristo
    Academia Discipulos De Cristo
    High School/Secondary Diplomas And Certificates
  • Merit America
    Merit America
    It Support Certificate

Frequently Asked Questions about Roxana M.

What company does Roxana M. work for?

Roxana M. works for Lti Technology Solutions

What is Roxana M.'s role at the current company?

Roxana M.'s current role is Customer Care Analyst.

What schools did Roxana M. attend?

Roxana M. attended Academia Discipulos De Cristo, Merit America.

Who are Roxana M.'s colleagues?

Roxana M.'s colleagues are Michael Huseman, Matthew Smith, Nathan Clark, John Tinley, Michael Tyler Barker, Belle Brown, Jennifer Jarose.

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