Roxana O. Email & Phone Number

Prague, Czechia

Prague, Czechia

• Ensuring elevated level of customer’s satisfaction and continuously improving service levels for Philips products
• Conducted data analytics to identify distribution bottlenecks and implemented process improvements, increasing on-time deliveries
• Trained team members in continuous improvement methodologies and SAP best practices
• Partnered with technical teams to improve TMS and WMS integrations, optimizing platform performance and improvement in delivery accuracy
• First point of contact (for escalations, training, assigned approvals)
• Order management for AL, BG, GE, IL, MD, MK, RO, UA, XK

Prague, Czech Republic

• Managing large-scale supply and logistics operations for food, petfood, gum, chocolate products, and co-packing activities within a fast-paced environment
• Review operations processes & tools for increased efficiency and create policies or procedures for logistics activities
• Fostered a culture of continuous improvement, contributing to a 95% system accuracy between WMS and SAP: stock balance, inventory accuracy, idocs, POs, master data management, trainings
• System testing, GO-Live solutions of non-standard situations and coordination of co-operation with other departments
• Conducted in-depth analysis of supply chain data to identify optimization opportunities and implement data-driven solutions
• Coordinating inventory counts mid-year and at year-end

Bucharest, Romania

• Coordinated outbound products shipping and leveraging order fulfillment system
• Contributed to transition department from Romania to Czech Republic during Marvel Project (newly formed CE Hub integrating 4 markets: Czech Republic, Slovakia, Hungary and Romania)
• Oversaw customer order management and fulfillment for 30 clients and 100 ship to parties, ensuring high-quality service and maintaining a 92% customer satisfaction score
• Updating email to EDI order form for clients without direct SAP connection
• Collaborated with EDI providers for maintenance of new customers, identifying and solving EDI issues, monitoring invoices and advice receipt posting, creating conversion rules (pieces, foils, boxes, cases)
• Implement continuous improvement methodologies, focusing on master data management and process enhancements

Bucharest, Romania

• Assistance for Head of Department and for Sales Manager in all commercial activities related to home security
• Management of purchasing orders from customers and negotiating offers
• Preparation of weekly and monthly reports, managing showroom
• Customer master data, pricing, billing

Bucharest, Romania

• Providing primary support to both corporate and individual customers of fuel service stations
• Solving of various issues related to MultiBonus loyalty program using internal tools
• Fuel cards management for transaction authorization, credit limits, account
• Fraud detection for loyalty and fuel cards through deep analysis

Master'S Degree "Public Procurement In The Eu Member States", Public Sector Management - English Program

Bachelor'S Degree "The Action In Time And Space Of The Legal Norm", Public Administration