Roxana O. Email & Phone Number

Prague, Czechia

Prague, Czechia

Ensuring elevated level of customer’s satisfaction and continuously improving service levels for Philips products● Conducted data analytics to identify distribution bottlenecks and implemented process improvements, increasing on-time deliveries● Trained team members in continuous improvement methodologies and SAP best practices● Partnered with technical teams to improve TMS and WMS integrations, optimizing platform performance and improvement in delivery accuracy● First point of contact (for escalations, training, assigned approvals)● Order management for AL, BG, GE, IL, MD, MK, RO, UA, XK● Multimodal, intermodal shipments● Support for customs export documentation

Prague, Czech Republic

Managing large-scale supply and logistics operations for food, petfood, gum, chocolate products, and co-packing activities within a fast-paced environment● Review operations processes & tools for increased efficiency and create policies or procedures for logistics activities● Fostered a culture of continuous improvement, contributing to a 95% system accuracy between WMS and SAP: stock balance, inventory accuracy, idocs, POs, master data management, trainings● System testing, GO-Live solutions of non-standard situations and coordination of co-operation with other departments● Conducted in-depth analysis of supply chain data to identify optimization opportunities and implement data-driven solutions● Coordinating inventory counts mid-year and at year-end● Logistic month end and year end closure● Conducted internal audits and main contact and support for external audits● Collaborated with both internal and external Functional Experts for implementing multiple projects and staying up to date with technologies● Work with Demand Planners, Sales, and over 20 factories for optimal levels of inventory, coordinate inbound shipments, co-packing activities, and flow of goods for over 500 SKUs● Preparing daily, weekly, and monthly case fill report● Monitoring product freshness to avoid obsoletes and provide weekly reporting - Freshness, Out of stock, Overstock, Stock report● Organizing and leading meetings with suppliers● Responsible for the execution of the Hold & Release process in line with the latest quality & food safety standards and cooperation with the logistics provider● Keep warehouse capacity at control levels● Organizing donations and scrapping of goods● TMS activities: carrier account creation and support, maintenance of slot truck bookings, monitoring the Transwide idocs and correction in SAP to assure transparency and visibility of incoming stock, relevant transport documents updated on portal

Bucharest, Romania

Coordinated outbound products shipping and leveraging order fulfillment system● Contributed to transition department from Romania to Czech Republic during Marvel Project (newly formed CE Hub integrating 4 markets: Czech Republic, Slovakia, Hungary and Romania)● Oversaw customer order management and fulfillment for 30 clients and 100 ship to parties, ensuring high-quality service and maintaining a 92% customer satisfaction score ● Updating email to EDI order form for clients without direct SAP connection● Collaborated with EDI providers for maintenance of new customers, identifying and solving EDI issues, monitoring invoices and advice receipt posting, creating conversion rules (pieces, foils, boxes, cases)● Implement continuous improvement methodologies, focusing on master data management and process enhancements● Conducted deep analysis and created Excel dashboards and presentations for showcasing department results (accuracy of orders & shipments, returns & claims, on time invoicing etc.)● Delivered training sessions to enhance team proficiency in using new tools and methodologies● Cooperation and assisting Demand Planners and Product Supply Coordinator in terms of service level, Sales, Finance, Quality, Physical Logistic, Co-packing, Marketing, Customer Care

Bucharest, Romania

Assistance for Head of Department and for Sales Manager in all commercial activities related to home security● Management of purchasing orders from customers and negotiating offers● Preparation of weekly and monthly reports, managing showroom● Customer master data, pricing, billing

Bucharest, Romania

Providing primary support to both corporate and individual customers of fuel service stations● Solving of various issues related to MultiBonus loyalty program using internal tools● Fuel cards management for transaction authorization, credit limits, account● Fraud detection for loyalty and fuel cards through deep analysis

Master'S Degree "Public Procurement In The Eu Member States", Public Sector Management - English Program

Bachelor'S Degree "The Action In Time And Space Of The Legal Norm", Public Administration