Roxana Ramos Email & Phone Number

Florida, United States

Miami Gardens, Fl, Us

Provide strategic support to all the sales teams within the organization. Oversee the administration and management of various sales incentive programs for all sales roles, working with Xactly commission system as well as multiple tools for data extraction such as Power BI, SalesForce and WorkDay. This includes validations of sales entered in SalesForce against established incentive criteria for each role, calculation, tracking and reporting of incentive payouts. Identify opportunities to improve efficiencies in processes, streamline workflow and establish best practices.The scope of work is focused on providing support to the sales teams in their efforts to drive organic growth. The sales organization encompasses 18+ regional markets and local medical centers.

Miami Gardens, Fl, Us

Provide support to all the sales teams within the organization, utilizing SalesForce as our main CRM and acting as a liaison between sales users/managers, and leaderships. Administration of various sales incentive programs for all sales roles, working with multiple tools for data extraction such as Power BI, SalesForce and WorkDay. This includes validations of sales entered in SalesForce against established incentive criteria for each role, calculation, tracking and reporting of incentive payouts. Identify opportunities to improve efficiencies in processes, streamline workflow and establish best practices.

Miami Gardens, Fl, Us

Additional responsibilities as a Business Analyst, acting in support of the Business Applications development team. This includes reviewing, analyzing and evaluating user requests to develop new and/or enhance existing software application (supporting SalesForce and ServiceNow platforms). Liaison between business stakeholders and Business Applications team working with Agile Methodology. Lead requirements gathering and documentation interfacing with clients and development team.

Miami Gardens, Fl, Us

As part of the Center of Expertise under Sales Operations, I have an integral role in supporting multiple teams within the organization, acting as a liaison between sales users/managers, leadership and the sales COE. My focus has been on leading the development and management of Sales Scorecards for all markets, providing a vehicle for the review of the sales performance by market and by individual. Additionally, I process the field sales incentive compensation utilizing multiple compensation plans. As part of my job I look for ways to improve efficiencies in processes and establishing best practices. Summary of duties and responsibilities:· Assist in the execution of the monthly compensation plan. Ensure timely exchange of monthly data among business partners, calculate eligibility, review and distribute reports and payments, field inquiries from sales colleagues, initiate data investigation and communicate resolution.· Identify and execute ways to streamline reports and processes for the business· Work in the field with sales representatives to identify opportunities for improvement · Streamline business processes by automating these workflows and recommending best practices within Salesforce and other sales tools.· Work with sales leadership to establish and evolve sales territories through data-driven analysis.· Provides analysis and actionable metrics on ongoing basis to sales teams and management, with an ability to compile, assess and communicate results of data in both a detail and graphical format, including the ability to present results as required.· Generate ad-hoc reports and dashboards analyzing key performance indicators and Salesforce effectiveness and metrics.

New York, Ny, Us

Responsible for the planning and management of revenue budgets (approximately $20M), which I successfully accomplished every year. Key player in implementing internal operations processes to improve efficiencies, for example, I led the development of retainer proposals and performance reports/scorecards to monitor forecasts against established revenue targets. Development, analysis and interpretation of metrics and performance analytics was a crucial part of this role to assist senior management in the assessment of the teams' results and the region's future opportunities.

New York, Ny, Us

During the 11 years as a Director of Client Strategy for this recruitment-marketing agency, I was successful in retaining and growing my customer base year over year, which represented over $1.1M in revenue. I owned and managed senior-level client relationships including many of the region's largest clients such as The Walt Disney Co., Tenet Health, Publix Supermarkets and Assurant. This diverse book of business provided me with many challenges and opportunities, which included aligning SaaS and recruitment marketing strategies to varying degrees of complexities, managing multiple divisions and various points of contacts at all management levels in the organization, and understanding how to tactfully deal with the internal competition coming from the clients’ marketing and technology teams. I cultivated deep relationships with my clients and I am proud to say I became a trusted partner and confidant to my clients. As a manager to the Account Executive team, we were responsible for the day-to-day advertisement fulfillment, media trafficking and account management support.

Us

As a Sales Executive for the startup job board “Hotjobs.com”, I was one of three individuals that launched the Miami office and successfully developed client relationships contributing to the growth of the office in 4 years to a staff of 30 employees. As the company grew, the need for structure and sales analysis brought me to the Sales Analyst job for the enterprise, where I worked under the Vice President of Operations to implement a consistent sales analysis system and reporting methodology. Sales Analyst - Responsibilities included: • Reviewed and monitored individual performance levels to identify developmental needs.• Provided local market research to assist in the creation of customer strategies.• Developed sales reports and analysis to assist executive management in tracking and forecasting sales performance.Sales Executive - Responsibilities included:• Generated new business revenue through the sale of products and services in a highly competitive startup industry. • Developed and grew client relationships via digital demonstrations of graphical job displays (50-70 calls per day).• Managed customers’ expectations, provided training and initial support to newly signed customers.

Madrid, Es

Key Accomplishments: In this dual role, I managed an inside-sales team responsible for attracting small-business opportunities through consultative selling techniques and was also responsible for managing the operations of the Sales Division. I was successful in implementing and managing a budget of $10M and gained the respect of my leader and peers by providing processes and structure to the entire division. I was proud to be ranked in the top 5% as part of 300 managers across the company. Responsibilities included:• Managed inside-sales team responsible for telemarketing sales (7 representatives).• Developed and implemented sales processes including sales pipeline management. • Conducted and provided market analysis.• Planned and tracked national sales operating budget of $10M.

Madrid, Es

Key Accomplishments: As part of the Human Resources team, I held various roles with increasing responsibilities from Administrator to Generalist to Compensation Analyst. I was privileged to join what was a very young company at the time and was part of the team that hired 3,0000 employees in a period of high and rapid growth. Consequently, I was exposed to multiple responsibilities and learning within the HR field and was involved in managing restructuring, reductions in force, mergers, etc.Responsibilities included:• Reviewed compensation plans and recommended course of action based on findings.• Consulted with recruiters to recommend new-hire compensation packages.• Conducted salary surveys.• Participated in the creation of targeted incentive programs.• Planned and forecasted recruitment budget.• Conducted candidate interviews and new hire orientations

Associate Of Arts (A.A.), Business, Accounting, Computer Programming

Human Resources Management