Roxana Reyes Email & Phone Number

• Maintained a working knowledge of ISO 17025 Quality procedures, FDA, USDA and AOAC methods. • Executed microbiological and bacteriological methodology for media and chemical solutions.• Managed working schedules for five Lab Technicians and courier pickups. • Worked in conjunction with nationwide sister labs for Chemistry department.• Mastered LIMS and LVX systems in regards to life span of samples, i.e.: log in, manage, receive, approve. • Assisted as a SME to implement new LIMS system. • Updated and managed Distribution Roster and Client Specs• Implemented organizational steps to improve processes, decreasing TAT. • Earned Employee of the Month Recognition July 2013.• Served in an additional role as administrative assistant when required, routing calls and taking orders.

• Part-time work supplements income and allows for the continued exercise of customer service skills.• Provide friendly customer service at cash wrap, sales floor, and fitting room.• Serve as coach for new cashiers in cash-handling skills, customer service standards, and store operations.

• Helped investment and personal clients with Financial Center products and services, i.e. Checking/Savings accounts, Certificates of Deposit, Mortgage Loans.• Lead the team with efficient, friendly, transactional customer service.

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: The Hispanic Student Association, S.T.E.M.Actively volunteered with Habitat for Humanity, San Antonio Food Bank

Associate Of Science (A.S.), Biology, General

Activities and Societies: Habitat for Humanity, Raul Jimenez Thanksgiving Dinner, San Antonio Food BankCommunity Service with Habitat.