Roxana Serban Email and Phone Number
Roxana Serban work email
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Roxana Serban personal email
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I am corporate enthusiast with more than 20 years of experience, in different domains: hospitality, banking, telecommunications, human resources, client services. Through my leadership & human resources roles I impacted thousands of people along the years- growing leaders of leaders, generating careers shifts, improving performance, teams and relationships.I am a Certified Professional Coach (Life & Corporate, Strengths, Career, Team, Neuro-Mindfulness), currently responsible for Talent & Leadership development through coaching, mentoring, facilitation & training.I hold a Master of Business Administration degree. I am a member of the Romanian Professional Coaching Association & EMCC, an activist in the area of Diversity, Equity & Inclusion. I support #IAmRemarkable, a global movement that empowers everyone, to celebrate their achievements in the workplace and beyond, while challenging the social perception around self-promotion. My skills & competencies are linked to: leadership development, operational effectiveness, customer care, performance management- more on my profile.Personally- I am an investor and my “currency” is people. I believe in the amazing potential of everyone I meet, aways considering what more to do to support peoples’ development. I consider myself to be a “light worker”. My soul vibrates when I feels I can contribute to human progress, creating a world where people live authentically, with joy and confidence, in harmonious relationships, reaching higher levels of consciousness (privately and at work).I care so much about my impact on those I serve that I constantly find ways to hone my craft, increase my knowledge, advance my qualifications, taking my personal & professional development very seriously. I invested years in learning- expanding knowledge, understanding and competence outside the "corporate specific topics"- in areas like: human psychology, systemic constellations, internal family systems, transactional analysis, behavioral design, face keys, cultivating conscious relationships, spirituality, neuroscience, EQ.I am an intuitive architect when designing learning content, using all my acquired knowledge, my competencies & strengths to ignite awareness in people, supporting self-understanding & awakening. Sensitive & thoughtful, I always consider how people will be impacted by my message. My Super- Power (as recognized by others): creating the space of trust where people feel seen, heard, understood, accepted and accompanied in their transformation journey.
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Talent CoachAdp Dec 2018 - PresentBucharest, RomaniaAct as a partner for talent and organizational development, liaising with key stakeholders (HR, L&D) to facilitate the initiatives across the organization, supporting human resource programs, performance and skills development programs so as to impact the achieving of strategic business goals and operational objectives. Offers expert coaching, consulting and mentoring for leaders and associates. -
Operations ManagerAdp Mar 2017 - Nov 2018Bucharest, RomaniaManages the resources and payroll activities for the EMEA region at the highest quality standards by implementing customized strategies in order to meet business objectives and ensures direct reports abide by the same standards. Manages a team of 50+ Payroll Specialists & Managers that provide Payroll and Tax services for assigned BUs in EMEA region. She is in charge of ensuring that the payroll processes are applied with consistent methodologies and comply with the SLA agreed. She will ensure that all activities are performed in a manner that meets company and/or client expectations and Service standards.She has a direct relation with the Directors of the Business Units (BU) serviced and she is accountable for 4 areas:• Client experience, quality ( measured by NPS, client surveys/feedback)• People management • Process management and improvement• Business and productivity management
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Transition ManagerAdp Jan 2016 - Feb 2017Bucharest, RomaniaThe Transition Manager is responsible for providing leadership, project management expertise and direction in all of phases of transition. The Transition Manager will be liaising with various stakeholders, development teams and shared resources will follow the project implementation methodology to guide the effective business solutions to meet stakeholder needs. This role is responsible to ensure that services projects are implemented within the terms of the contract. The Transition Manager will work with the client to identify business requirements and scope that is defined in the Solution and subsequently lead a team in the initiating, planning, controlling, executing, and closing tasks of a project (or segment of a project) and effectively turn-over the project to the Business Unit.
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Professional Success Coach- Career CoachProfessional Step Up Coaching Jun 2013 - PresentBucharest, RomaniaAs a career coach I can support you go through all of various stages of a job search:- clarifying what you want in your work and career, - support in the search process to discover, brainstorm and evaluate options that meet your ideal job specification. - analyse and perform a reality check on available options in the market and what adjustments you will need to make in your job search to narrow your job search to a few industries and/or job titles for you to apply for.- provide marketing and interviewing coaching so that you can put your best foot forward with your resume, job interviewing, and negotiating your salary. If you are seeking a promotion and need some support as a career coach I will help you identify and provide an assessment on areas that you need to work on in order to get where you want. Also if you go through a job change I can support you cope with that change and adapt faster to new requirements. As a career coach I can offer perspective on what may be happening in your meetings with others, emails, or other communications and how you can more effectively convey your ideas. I can support you to better understand your conflict management style and how to deal with others when competition arises.I can support you to better understand the perspective of those around you, gain rapport with them, lead others to your point of view and mediate conflict.
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Member Board Of DirectorsArc Pro - Asociatia Pentru Coaching Profesionist Din Romania Apr 2018 - Dec 2020Bucharest, Romania
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Managing DirectorNoble Media Nov 2016 - Aug 2019As a Managing Director I am developing and implementing company's vision, mission and long term goals so as to ensure the overall success of the business. Main responsibilities: -to control and oversee all business operations, people and ventures-to recruit and train all Regional Managers so as to develop the business worldwide, execute the company’s business strategies and attain the setup goals - contribute to overall business growth by bringing in new customers and partners- to constantly communicate with the stakeholder so as to align on the overall company's strategy, market approach and the company’s future- to prepare and implement business plans to facilitate goals achievement, effective operations and market development activities- constantly monitor company’s performance and take corrective actions whenever needed- delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance- act as the public representative of the company in ways that strengthen its profile- analyse problematic situations and occurrences and provide solutions to ensure company adaptability and growth
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Regional ManagerNoble Media Jan 2016 - Nov 2016Bucharest, RomaniaNoble Media was created with the vision to help all coaches (both aspiring and practicing), personal development specialists, business owners/managers and everyone involved in the professional and personal growth sector, enhance their practices.As a Regional Manager I will be responsible to spread the word and share Noble Media marketing and improvement services and products to all those who want to have worldwide exposure.Main responsibilities:Recruiting and training a team of media consultants within the regionIdentify and build a relationship with potential clientsPromotion of Noble Media through networking and other meansGenerating interest in, and completing sales
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Partner ManagerSunrise Communications Ag Oct 2014 - Dec 2015Bucharest, RomaniaBuilding up Partner Relationship (local call centres)Operational control, coordination, supervision and development of existing partners and new partnersEnsuring sustainable performance and the targets according to objectives (KPIs)Implementation and optimization of a Partner Management conceptSetup and establish interfaces with internal support and ManagementPreparation and proactive analysis of reports and KPIsDerivation and implementation of appropriate actions to increase performance and cooperationWeekly partner visits, respectively support the partners on-siteEnsure sustainability of quality approaches and targets Realistic planning of capacities of the partner call centreDocumentation and Controlling of planned activitiesInvolvement in staff recruiting and coachingEnsure the compliance of day by day operations to the contractual agreements Follow implementation and respecting the data security policy -
Procurement SpecialistCetelem Ifn Sa Jun 2014 - Oct 2014Bucharest, RomaniaI have been assigned the mission to build the procurement activity for Cetelem Romania, together with the Procurement Manager, being considered by the top management as a key person for this role by knowing really well the company`s business model, strategy and vision. I have been involved in assessing the procurement activity done at each department level before applying a centralized model of handling procurement, assessing the efficiency of these activities, defining the procurement processes and standards, liaising with all internal departments to promote new procurement organisation and sustain the appropriate change management, proposing specific procurement areas to consider in order to ensure important savings and optimisations for the company and defining the procurement strategy for the whole year together with expected gains, launching bids, analysing and comparing offers recieved, assessing opportunity costs and also qualitative gains, other standard task as per job specificity ( supplier selection/bidding processes supplier and contract pricing validation for all purchase requests , managing projects to improve procurement processes, supplier communication to resolve transactional issues, negociate favorable contractual terms, builds strong relationships with partners, delivers on cost reduction commitments through the identification, development and execution of strategic sourcing initiativesRespects and implements practices and procedures supporting a good timing for the quotation, RFP, decision making and evaluationMaintains procurement policies and review on a regular basis to ensure relevance and conformance with best practices and ensure compliance with internal and regulatory policeCoordination with various members of the company to plan and prioritize purchasing activities.Identifies opportunities and implements actions to achieve efficiencies.) -
Customer Service ManagerCetelem Ifn Sa- Bnp Paribas Group Oct 2008 - Jun 2014Bucharest, RomaniaI have managed the Customer Service department (45 people) which is divided into 3 teams with different responsibilities: the contact center (inbound call center), the "Hard" team (written communication with the customer and outbound contact), HO Branch (after sales support and sales: loans, insurance, additional products and services).Main duties and responsibilities:- Managing the daily running of the call centre and supporting teams;- Liaising with team leaders, operatives and third parties to gather information and resolve issues;- Monitoring random calls to improve quality, minimise errors and track operative performance;- Cordinating staff recruitment, according to operational needs, organising staffing, including shift patterns and budgets; - Reviewing the performance of staff, identifying training needs and planning training sessions;- Recording statistics, follow specific performance levels (KPI's), preparing reports, forecasting and analysing data against budget figures on a weekly and monthly basis- Handling the most complex customer complaints or enquiries;- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;- Improving performance by raising efficiency and supporting projects implementation - Ensure a good customer experience that will lead to a sale or information request Demonstrated skills and expertise: management and leadership skills, coaching, team management, customer relation and service, sales management, project management, teamwork, change management, call center management, customer satisfaction, recruiting, forecasting and performing KPIs analysis, exceptionally well organized, operations management, performance management, training and development.
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Sales Center ManagerMillennium Bcp May 2007 - Oct 2008Bucharest, RomaniaI had the chance to be among the first employees of Milennium Bank the moment they decided to start a greenfield investment in Romania. I successfully managed all designated tasks required by a bank opening, being involved in activities like: developing procedures and defining workflows, staff recruiting and training, defining sales targets and bonus schemes, specific tasks required by branch (sales center) opening . I have managed a small team of 3 Customer Service Representatives. My team has been constantly performing , being ranked among top 5 performers of all the branches network. Please visit also: http://www.25lideri.ro/files/25Lideri_2008.pdfMain duties and responsibilities:- Responsible for the administration and efficient daily operation of a the sales center, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. - Promoting and marketing the branch and its products - Develop customer base: attract new deposit and loan business- Establish meeting with customers- Solving customers' problems or complaints - Ensuring there’s a high level of customer service - Monitoring and achieving individual and branch sales goals through new business sales, referrals and retention of account relationships- Reporting to head officeDemonstrated skills and expertise: excellent management and leadership skills, sales and negotiation skills, training and supervision, coaching, guidance and staff motivation, delegating, multitasking, problem-solving and goal-oriented. -
Relationship ManagerUnicredit Bank Romania Sep 2005 - May 2007Bucharest, RomaniaI started working for Tiriac Bank and then went through all merger stages with HVB bank and Unicredit Bank.My role as a relationship manager was to make sure customers' financial needs are met every step of the way. Main duties and responsibilities: - Provide professional advice on financial products to the customers- Develop customer base ( looking for new sales opportunities/ setting up meetings with new clients)- Maintain existing customer relationships- Conduct regular review and analysis on customers’ portfolios- Deliver sales and revenue targets- Researching the latest products and regulations Demonstrated skills and expertise: excellent communication and listening skills, ability to explain complex information clearly and simply, good sales and negotiation skills, interest in financial products and markets, mathematical and computer skills, initiative, attention to detail, ability to analyse and research information -
Assistant ManagerHoward Johnson Oct 2003 - Sep 2005Bucharest, RomaniaI had the chance to become the Assistant of the (Resident) General Manager in October 2003, before the Howard Johnson Grand Plaza Hotel grand opening in February 2004 so I have been part to all preparations done for the Hotel opening. Main duties and responsibilities: schedule & organize meetings (incl. documents preparation), plan travel arrangements, create spreadsheets and reports, set-up and maintain GM’s Office correspondence files and personnel files and ensure safe custody and confidentiality, solve issues with the hotel guests, screening of incoming calls and e-mails to GM, follow-up with different departments/ companies/ persons as requested by the GM.Demonstrated skills and expertise: initiative, self-discipline, effective communication, ability to organize and direct the work of others, excellent written and oral communication skills, analytical and problem solving skills, good customer service skills and multi-tasking skills, work well under pressure.
Roxana Serban Skills
Roxana Serban Education Details
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Marketing -
Grade: 9.90
Frequently Asked Questions about Roxana Serban
What company does Roxana Serban work for?
Roxana Serban works for Adp
What is Roxana Serban's role at the current company?
Roxana Serban's current role is Professional Coach. Enabler of Peoples' Growth. Consciousness Elevator.
What is Roxana Serban's email address?
Roxana Serban's email address is b6****@****hoo.com
What schools did Roxana Serban attend?
Roxana Serban attended Romanian-Canadian Mba, Universitatea Româno-Americană Din București.
What are some of Roxana Serban's interests?
Roxana Serban has interest in Social Services, Children, Coaching, Environment, Education, Nlp, Change Management, Training, Poverty Alleviation, Personal Development.
What skills is Roxana Serban known for?
Roxana Serban has skills like Team Management, Management, Training, Performance Management, Coaching, Customer Satisfaction, Banking, Crm, Call Centers, Team Leadership, Marketing, Customer Service.
Who are Roxana Serban's colleagues?
Roxana Serban's colleagues are Elias Macias, Laura Kohut, Michael Gentile, Jacqueline Gutierrez, Vicky John, Bayangama Willy, Rob Lewis.
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Roxana Șerban
Bucharest, Romania -
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