Roxana Toader Email & Phone Number

London, England, United Kingdom

Business Analysis & RequirementsProcess & Business ModellingClient & Stakeholder ManagementProduct KnowledgeTesting & Defect ManagementAgile Working Method & ToolsInnovationUser Focus

London, England, United Kingdom

Remote

• Rapidly developed knowledge in Conveyancing processes and systems to better understand the end user journey• Established a framework for capturing and analyzing business requirements from different stakeholders by utilizing different tools to gain a detailed understanding of the mandatory and desired outcomes of projects• Established a framework for identifying RPA and other automation opportunities and supporting the developers during the design, build and test phases to ensure solution meets the needs of the business• Liaised with internal departments and acted as bridge between them and Product and Digital teams by providing clear and concise documentation and workflows.• Lead or supported project meetings, workshops, tracked progress against targets, ensured commitment from teams to future milestones and recorded risks and issues• Collaborated and supported the Product team in product releases or other projects

High Wycombe, England, United Kingdom

• Actively contributed by defining, developing, and maintaining the business systems across all Instron functions and sites globally• Proposed solutions to business problems and simplified business processes by leading and participating in projects• Provided support for a wide range of business applications, including documentation and training of users and managers on process flow and application use• Elicited and documented requirements to provide data-driven recommendations• Conducted workshops for discovery phase, participated in solution design and performed data analysis for system migrations and upgrades

Romania

• Developed expertise and knowledge in PeopleDoc and Neocase Applications to achieve a high rate of new user and process integration• Identified innovative ideas leading to system enhancements and bug fixing which were highly appreciated and implemented in the updated version by the Application Owner• Received excellent feedback for tool service from stakeholders, third party partners and leadership, continually working with energy and enthusiasm• Governed, evaluated and documented the projects requirements, test scenarios, risks and design solutions, generating results that meet business needs• Conducted change and release implementation, review and sign off on all application related changes and secured the deployment within the timeline, safeguarding the post implementation validations required.• Supported upgrade testing including development of test scenarios, test data and execution of upgrade tests.• Monitored delivery and SLAs by guiding incident resolution, problem management, maintenance, and tickets raised by the end users for assigned applications

Bucharest, Romania

• Starting as a Subject Matter Expert for a newly transitioned Customer. By continuously identifying new growth opportunities and innovative ideas, earned a position in the RPA project team, where the knowledge acumen was expanded to Business Analyst skills and Automation Anywhere technology• Collected and evaluated business requirements to understand the desired processes for automation• Drafted the requirements, developed process maps and analyzed both current (As Is) and proposed (To Be) business processes from an operational and system perspective• Governed the presentations, workshops with stakeholders, leadership, developers and all parties involved in order to identify and mitigate risks and bottlenecks as needed• Prepared project documentation and test scenarios• Created and executed summary reports on a regular basis for product improvement for software engineers, as well for updating the customer on the project milestones• Successfully coordinated and oversaw entire project life cycle, following the waterfall principles, leading to 25% increase in standardization of the process across Europe and cutting costs up to 25% in 3 months

Bucharest, Romania

• Having transitioned successfully new processes and gaining an end-to-end perspective of the business, secured an effective execution and documentation of daily tasks• Provided training and guidance to improve team performance, after proactive and thorough analysis of metrics, SLAs and other related indicators• Governed frequent status updates with the customer in order to highlight improvement areas along with recommended solutions, in order to eliminate waste and increase customer satisfaction• Developed and implemented Six Sigma ideas which resulted in improved overall performance by increasing productivity with 20% and deriving standardization across customer's European entities.

Bucharest, Romania

• Resolved customer queries by determining the cause of the problem, providing the best solution, expediting correction or adjustment and following up to ensure resolution, while documenting all customer interactions• Maintained a positive, empathetic and professional attitude throughout various circumstances, proving a customer-oriented mindset and adaptability skills which reflected in feedback received• Received an average of 85% customer satisfaction rating, 10% higher than company average

Masters Degree In European Public Space, European Administration

Bachelors Degree In Public Administration, Public Administration