Roxana Toader Email & Phone Number

London, England, United Kingdom

Business Analysis & RequirementsProcess & Business ModellingClient & Stakeholder ManagementProduct KnowledgeTesting & Defect ManagementAgile Working Method & ToolsInnovationUser Focus

London, England, United Kingdom

Remote

• Rapidly developed knowledge in Conveyancing processes and systems to better understand the end user journey
• Established a framework for capturing and analyzing business requirements from different stakeholders by utilizing different tools to gain a detailed understanding of the mandatory and desired outcomes of projects
• Established a framework for identifying RPA and other automation opportunities and supporting the developers during the design, build and test phases to ensure solution meets the needs of the business
• Liaised with internal departments and acted as bridge between them and Product and Digital teams by providing clear and concise documentation and workflows.
• Lead or supported project meetings, workshops, tracked progress against targets, ensured commitment from teams to future milestones and recorded risks and issues
• Collaborated and supported the Product team in product releases or other projects

High Wycombe, England, United Kingdom

• Actively contributed by defining, developing, and maintaining the business systems across all Instron functions and sites globally
• Proposed solutions to business problems and simplified business processes by leading and participating in projects
• Provided support for a wide range of business applications, including documentation and training of users and managers on process flow and application use
• Elicited and documented requirements to provide data-driven recommendations
• Conducted workshops for discovery phase, participated in solution design and performed data analysis for system migrations and upgrades

Romania

• Developed expertise and knowledge in PeopleDoc and Neocase Applications to achieve a high rate of new user and process integration
• Identified innovative ideas leading to system enhancements and bug fixing which were highly appreciated and implemented in the updated version by the Application Owner
• Received excellent feedback for tool service from stakeholders, third party partners and leadership, continually working with energy and enthusiasm
• Governed, evaluated and documented the projects requirements, test scenarios, risks and design solutions, generating results that meet business needs
• Conducted change and release implementation, review and sign off on all application related changes and secured the deployment within the timeline, safeguarding the post implementation validations required.
• Supported upgrade testing including development of test scenarios, test data and execution of upgrade tests.

Bucharest, Romania

• Starting as a Subject Matter Expert for a newly transitioned Customer. By continuously identifying new growth opportunities and innovative ideas, earned a position in the RPA project team, where the knowledge acumen.
• Collected and evaluated business requirements to understand the desired processes for automation
• Drafted the requirements, developed process maps and analyzed both current (As Is) and proposed (To Be) business processes from an operational and system perspective
• Governed the presentations, workshops with stakeholders, leadership, developers and all parties involved in order to identify and mitigate risks and bottlenecks as needed
• Prepared project documentation and test scenarios
• Created and executed summary reports on a regular basis for product improvement for software engineers, as well for updating the customer on the project milestones

Bucharest, Romania

• Having transitioned successfully new processes and gaining an end-to-end perspective of the business, secured an effective execution and documentation of daily tasks
• Provided training and guidance to improve team performance, after proactive and thorough analysis of metrics, SLAs and other related indicators
• Governed frequent status updates with the customer in order to highlight improvement areas along with recommended solutions, in order to eliminate waste and increase customer satisfaction
• Developed and implemented Six Sigma ideas which resulted in improved overall performance by increasing productivity with 20% and deriving standardization across customer's European entities.

Bucharest, Romania

• Resolved customer queries by determining the cause of the problem, providing the best solution, expediting correction or adjustment and following up to ensure resolution, while documenting all customer interactions
• Maintained a positive, empathetic and professional attitude throughout various circumstances, proving a customer-oriented mindset and adaptability skills which reflected in feedback received
• Received an average of 85% customer satisfaction rating, 10% higher than company average

Masters Degree In European Public Space, European Administration

Bachelors Degree In Public Administration, Public Administration