I have experienced working in two different laboratories within the Surveillance and Laboratory Services Department whilst working at APHA. I have had the opportunity to be trained in several kit ELISA tests in a Bovine ELISA laboratory as well as multiple in-house tests in a Brucella laboratory. From being in both settings I have learnt about laboratory administration, quality service and safe working.

Working at the café I have all round responsibilities. This includes serving customers along with preparing and cooking orders. This has elevated my time management skills in addition to working under pressure. I have found initiating a good rapport with customers, especially regulars, an enjoyable experience. Being a small team, teamwork and communication is key to the smooth running of the café as well as having our individual responsibilities.

I encourage children in a safe and secure environment to learn and develop and question their thoughts to try to extend their development. I have tried to subtly intertwine learning extensions in general conversations to reinforce and further their learning.

My role within Crown Daisy enabled me to gain experience in supporting and aiding children from baby to pre-school in learning and exploring their surroundings. I started building a relationship with parents by communicating about how their child had been that day. I was also shown how sections of the EYFS linked in to the planning of activities.

Within my time in the company I was able to provide excellent customer service by going above and beyond for customers whilst also displaying good communication skills in person and on over the phone. The position required me to be able to inform customers about products and how they work.