Roxana Ivanov Email & Phone Number

Cluj, Romania

Team manager and Test manager Team ManagerCoaching, training and mentoring members of the teamInvolved in the team staffing and recruitment processSetting up goals for the team, conduct performance reviews and working on improvement plans where neededDeveloping a team strategy and mentoring new team leadersMaintaining quality standards and company.

Worked closely with the Account team, being responsible for owning any operational client activities. Developed an operational relationship with the client, ensuring all actions, issues and projects are tracked via a Service Toolkit, and progress is communicated on regular Client service calls. Proactively worked with delivery and support teams to ensure.

Cluj County, Romania

First line of support for HR/Payroll/Benefits client teams and their employees queries regarding Darwin - a Cloud-based Benefits Administration platform for Global clients.Managed individual performance, addressing any performance or adherence issues, and discuss them with the Team Manager.Carried out monthly one-to-one meetings, provided consistent.

Cluj County, Romania

Handle Medium to High Darwin Complexity queries.Work closely with the Team Leaders and Quality Assurance team to meet my objectives and work based on the feedback received.Working closely with the SME and Account Management team, to ensure meeting the client's expectations.Support SME with escalations and complains from the employees and ensure they are.

Cluj County, Romania

Delivering an excellent customer service experience to all Thomsons clients and employeesRespond to phone calls, email queries and help-desk work on time, and to the required high standard, respecting the SLATake ownership of queries and ensure they are completed correctlySupport peers in delivering to urgent requests and re-prioritization of work load.

County Dublin, Ireland

Provide an elevate customer experience to generate a loyal clientèle. Contribute to team success by exceeding team sales goals by 40%. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Coordinate all aspects of guest services,including supply monitoring and facility maintenance. Maintain a solid knowledge base.

Dublin Ireland

Apply finger and hand pressure to specific points of the body.Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.Confer with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpful.Develop and propose client treatment plans.

Romania

Discuss with clients regarding their medical histories and problemsDevelop and suggest client healing plans that state which types of massage are to be usedRefer clients to other therapists when is essentialProviding guests with the highest standards of body care attentionMeeting and greeting customers when they arriveKeeping the high standard of hygiene.