•Responsible for a variety of duties in the design, development, installation and maintenance of applications and systems to enhance the efficiency and effectiveness of NV Energy's Resource Optimization Organization• Facilitates and lead customer meetings and negotiate understanding and agreement sets project priorities; develops project task lists and time estimates; performs and coordinates the completion of project tasks to meet time, quality and cost expectations; uses project management tools to monitor and report on progress; meets with customers to review project status and resolve development/implementation issues.• Works with customers and technical staff to define scope, boundaries and deliverables for applications development projects to meet customer requirements; translates system specifications/ requirements into logical system processes; develops applications prototypes; evaluates vendor software packages for fit with customer business or operational requirements.• Defines application data requirements; identifies data sources; diagrams data flow and data entity relationships.• Assists in creating test scenarios for systems and interface testing; executes tests and documents expected versus actual results; ensures all quality assurance reviews are completed successfully; ensures newly installed applications are functioning correctly.• Prepares clear, concise and accurate documentation, reports of work performed, project management reports and other written materials; reads, interprets, explains and applies technical information on business processes, software and hardware for technical and non-technical users.• Plans and executes organizational change management activities specific to any significant business process or technology change

North America, Banking & Capital Markets•Supported financial services clients such as Goldman Sachs, JP Morgan Chase, Union Bank, Morgan Stanley, and Barclays to work together on innovative data, artificial intelligence and cloud projects•Worked and developed big data solutions and cloud technologies •Supported clients and manages projects in data engineering, data analysis, problem solving, data visualization and cloud computing

•Supported the implementation of reports management around external and internal requests via SAP, SQL, and Bluezone Mainframe•Served as departmental and SDG&E expert around the installation of network devices and the project planning around the installation for the purpose of communication, analysis, and quality assurance•Assisted with the implementation of the new network device management system•Supported internal, external, and third-party audits that require keen attention to detail and minimal completion corrections.•Took part in the gathering process and supported the analysts on various projects that involved internal business units and third-parties to develop an understand process requirements and made recommendations as needed. •Held responsibility for system maintenance and updates to portal to ensure accurate asset management and can improve reporting to the network field staff and was responsible for updating and maintaining departments reports to help support office staff with questions.Sempra Energy is a parent company of San Diego Gas & Electric https://www.sempra.comhttps://www.sdge.com

•Operated Salesforce, Advanced Excel (V-Lookup, Pivot Tables, Advanced Reporting), Tableau, SQL and Oracle Net Suite for big data reports on a weekly, bi-weekly, monthly & quarterly basis for managers/executives of customers nationwide •Performed analyzation around troubleshooting management system to gathered needed documentation to deliver functional specification documents to research new property leads and ensure integrity of all data presented.•Successfully generated and analyzed client big data reports via Tableau and presented reports at client meetings with strong attention to detail while communicating effectively •Completed special projects as required and interacted with various levels of management and outside agencies, coordinating, compiling and analyzing information/products/costs.

•Managed and supported general and financial operations for the IT corporate office senior executive management and 400+ employees.•Managed various HR administrative procedures and protocols daily for on-boarding/terminating employees, recruiting, and interviewing processes •Completed special projects as required and interacted with various levels of management and outside agencies, coordinating, compiling and analyzing information/products/costs

Seasonal Role for Tax Season•Processed over 1,500 customer support requests over 6 months via Salesforce for technical assistance on wide range of issues related to Turbo Tax Desktop, Turbo Tax Live, Turbo Tax for iOS, and Turbo Tax for Android •Gathered and analyzed customer data based on customer satisfaction surveys on a weekly basis via Salesforce and Quickbase in order to improve customer experience •Developed and tested new product offerings prior to release to assist development team in bug identification with strong attention to detail•Project Management of new technical systems as well as process flow documentation. •Updated managers of their meetings, while assisting them with the development of presentations, and the generating of reports.

•Supported several senior executives and the CEO of Aztec Shops Ltd. at San Diego State University •Demonstrated strong internal and external communication skills, planning/project management skills and sound judgment•Executed full responsibility of business communications on behalf of executive management