Roxana S. Email & Phone Number

Malta

San Lawrenz, Malta

🧠💖 With years of experience in the hospitality industry and a deep understanding of human emotions and memories, I developed a unique project and concept focused on individual emotional and mental well-being.🌟 My vision was to create a safe and non-judgmental environment where clients worldwide could explore and confront their emotions, memories, and challenges. I wanted to foster a supportive atmosphere for personal growth and healing.💪 I can help my clients navigate and overcome various forms of grief, loss, and personal crises by providing valuable guidance and support during their most vulnerable moments, empowering them to heal and grow.🌈 My project is all about helping people find the light at the end of the tunnel and guiding them toward a brighter future. Let's work together to overcome life's challenges and discover the beauty of emotional and mental well-being.

Malta

🔧🏨 Revamped a floundering housekeeping department by weaving a new framework of guidance, structure, and organization amidst a bustling occupancy phase, commanding a team of 25 in the resort's triumphant relaunch.🌱💼 Championed the integration of eco-friendly practices in housekeeping operations, bolstering the organization's pledge to environmental stewardship and magnetizing a green-minded clientele.🎯🗺️ Provided strategic consultation and operational blueprints tailored to the resort's requirements, ensuring top-tier management grasped the consequences of proposed maneuvers and the ripple effects of their execution.📚💪 Crafted and unleashed comprehensive staff training and development programs, bolstering team spirit, slashing turnover, and amplifying performance across housekeeping departments.📈 Operations & Biz Development Highlights:📦✅ Introduced inventory management systems that maximized the utilization and procurement of housekeeping supplies, curbing waste and unlocking cost savings for the organization.😊🌟 Uplifted overall guest satisfaction by rolling out inventive housekeeping training curricula and consistently upholding exemplary standards of cleanliness and presentation throughout the establishment.🔎📚 Scrutinized prevailing processes and policies governing the housekeeping department and devised pragmatic strategies to refine the resort's operational processes.📊🚀 Identified organizational opportunities via data-driven insights and established the SOP to boost performance and nurture a culture of relentless improvement across the organization.

Baghdad, Baghdad Governorate, Iraq

🤝🚀 Teamed up with a crew of elite professionals to orchestrate the pre-opening and grand launch of a stunning 5-star hotel nestled in Baghdad's vibrant heart, paving the way for seamless and proficient project execution.🔍🌟 Conducted meticulous inspections of hotel spaces, orchestrating cleaning, preparations, and detail-fixing in tandem with a robust maintenance and housekeeping ensemble, ensuring a flawless presentation.🌍💡 Assembled a dynamic, multicultural team of 30 from 8 diverse nationalities, conquering the hurdles of differing outlooks on hospitality, cleanliness, and 5-star hotel standards to forge a unified vision.🎓🏆 Handpicked and trained housekeeping supervisors, managers, and attendants, cultivating a top-tier housekeeping force for common areas, six restaurants, a SPA, congress rooms, and a 500-guest capacity terrace.📊 Hospitality Ops & Property Management Highlights:🔎🌐 Undertook an in-depth exploration of local customs and standards, scrutinizing rival 5- and 4-star hotels in the vicinity to inform strategic decision-making and propel constant improvement.🧺🛍️ Organized the hotel's internal laundry and housekeeping stockrooms, guaranteeing efficient operations and inventory management; cherry-picked the finest quality items from the market, ensuring a lavish experience.📈🤵‍♀️ Hosted presentations for decision-makers, including the General Manager, elucidating performance metrics to facilitate strategic decision-making while realigning plans to harmonize with the company's objectives.📚🏅 Delivered comprehensive and precise training to the housekeeping department, upholding the loftiest service standards.

Florence, Tuscany, Italy

🏰 Co-founding a tourism company focused on property management, consulting, and sales for local hotels, holiday villas, and agro-farms in Tuscany, Italy, I assisted business owners in increasing sales, social media presence, and improving the physical appearance of accommodations.💰 I monitored and controlled the economic performance of the company, utilizing the expertise of financial, commercial, and legal professionals to ensure continued success.🤝 I maintained positive relationships with property owners, suppliers, agencies, local authorities, employees, and guests, fostering a strong professional network and collaborative environment.🔍 I performed exhaustive research and competitive business development analysis and consistently demonstrated a thorough understanding of the status of existing partnerships, and continued to identify strategic opportunities.🏨 As a Hospitality Operations Manager, I oversaw luxury Ponte Vecchio apartments from 2014 to 2017, supervising pre-opening, launch, and property management while generating profits despite high rents and the maintenance demands of historical buildings.🌟 I also enhanced the commercial performance of Borgo Il Castagno from 2017 to 2020, an ancient hamlet in rural Tuscany with 100 beds, providing consulting services to improve turnover and guest satisfaction. As a result, we received a 9.2 rating on Booking.com and a 4.5 rating on TripAdvisor.💼 I was also responsible for the commercial management of Pian Della Casa from 2018 to 2022, a 50-bed property. Through my efforts, we increased turnover and guest satisfaction, achieving a 9.2 rating on Booking.com.👨‍💼 Through my dedication and hard work, I helped local business owners thrive and provided unforgettable experiences for guests. I am proud of the successes we achieved and the partnerships we formed.

Montaione, Tuscany, Italy

🌴🏨 In 2013, I was entrusted with a luxury resort in a state of abandonment. Through hard work and dedication, I acquired a comprehensive understanding of business, property, resort, hospitality, and team management, transforming the resort into a thriving paradise.💼 As the owner, I managed the company's operational, financial, marketing, and legal aspects, including personnel training, cost and revenue budgeting, market analysis, and establishing partnerships with tour operators and agencies.🌐 I developed and maintained two property websites, overseeing professional marketing and creative operations to showcase the resort's features. Through these efforts, we amassed over 14k followers on Instagram and Facebook.💪 I directed high-pressure situations, including seasonal resort re-openings, maintenance of facilities and amenities, service providers selection and management, and various other operational tasks, ensuring our guests had a seamless and unforgettable experience.🌟 I nurtured an environment for our guests designed to stimulate all senses through exemplary experiences, personal services, and amenities. We consistently received high ratings and excellent feedback on major accommodation comparison and review platforms, including 9.5/10 on Booking.com, 5/5 on TripAdvisor, 4.7/5 on Google, and 4.8 on Airbnb (Superhost).💰 I improved the overall business profitability by monitoring and decreasing staff costs, ongoing staff training and development, implementing new procedures, and continuous monitoring of critical KPIs. I established and maintained processes that reduced redundancy, improved accuracy and efficiency, and achieved business objectives by driving practical improvements to business systems, workflows, and procedures.🌺 Through my leadership and dedication, the luxury resort became a thriving oasis, providing guests unforgettable experiences and relaxation.

Romania

• Developed and implemented a new sales strategy for the corporate segment, resulting in a 25% increase in sales revenue within the first quarter.• Successfully managed a team of 15 sales representatives, providing ongoing coaching and development to improve their performance, resulting in a 40% increase in team productivity. • Successfully negotiated a contract with a major multinational corporation, securing a long-term partnership and generating over $300k in revenue annually.• Conducted regular market research to identify emerging trends and opportunities in the corporate segment, resulting in the development of new product offerings and increased market share.

Romania

• Optimized customer care by implementing new processes that reduced customer complaints by 50% and increased customer satisfaction by 20%.• Through my direct relationship with a German key account, I increased sales by 30%, resulting in a revenue increase of over $5 million annually. • By applying all the procedures provided by BMW Motors, including their marketing strategy, I increased brand awareness and drove a 15% increase in new customer acquisition. • Identified prospective customers using business directories, CRM software, referrals, participating in networking events such as organizations and clubs, and attending trade shows and conferences, resulting in a 30% increase in lead generation and new business opportunities.

Romania

• As the showroom manager, I maintained and managed a 900sqm showroom with all the cars and liabilities of the company, resulting in a 15% increase in showroom revenue and a 10% increase in overall sales.• I preserved a healthy database of existing clients, resulting in a 10% increase in customer retention rates and a 15% increase in customer satisfaction.• Through my efforts, I created a beautiful workspace filled with harmony and good energy, resulting in a positive impact on customer experience and a 5% increase in customer satisfaction. • By fostering a professional relationship with the national GM and Area Sales Manager, I constantly improved our work in sync with company targets and principles, resulting in a 20% increase in sales revenue and a 15% increase in customer satisfaction.

Romania

• As the sales manager of the new cars division, I exceeded sales targets by selling an average of 20 cars per month, resulting in a 30% increase in sales revenue and a 15% increase in customer satisfaction.• Through following the entire delivery process and ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork, I laid the foundation for customer loyalty, resulting in a 95% customer satisfaction rate and a 20% increase in repeat business. • As a professional sales representative, I embodied and developed the Sales Car Training provided by Kia Motors, resulting in a 20% increase in team productivity and a 15% increase in overall sales.• Within three months of beginning my work contract with Kia Motors, I was chosen as the Employee of the Month for contracting and delivering 27 cars in one month, resulting in a salary increase and additional benefits.

Romania

SALES REP – SONY• As a sales representative, I successfully presented, promoted, and sold products to existing and prospective customers, resulting in a 25% increase in sales revenue and a 15% increase in customer satisfaction.• Through my needs analysis of existing and potential customers, I effectively met their needs, resulting in a 20% increase in repeat business and a 10% increase in customer satisfaction.• By creating and maintaining the display of all the products following the company requirements, I enhanced the customer experience and increased sales revenue by 10%.• As a top-performing sales representative, I consistently achieved agreed-upon sales targets and outcomes within schedule, resulting in a 30% increase in sales revenue and a 20% increase in customer satisfaction

Iaşi, Romania

• With excellent selling, negotiation, and communication skills, I effectively convinced and persuaded customers, resulting in a 20% increase in sales revenue and a 15% increase in customer satisfaction.• Through my supply management reports on customer needs, problems, interests, competitive activities, and potential for new products and services, I provided valuable insights that resulted in a 15% increase in sales revenue and a 10% increase in customer satisfaction.• Leveraging my organizational skills and attention to detail, I organized the paperwork accompanying product sales, resulting in a 95% accuracy rate and a 10% increase in customer satisfaction. • Exhibiting solid knowledge of web connections and relationship development, I maintained a prospect development system, resulting in a 20% increase in lead generation and new business opportunities.

Iasi Metropolitan Area

• 🎉 At the age of 11, I embarked on my journey as a Store Attendant in my parents' supermarket, working after school hours daily until high school. This experience was the cornerstone of my personal and professional development, as I honed my interpersonal and work skills.• 👨‍👩‍👧‍👦 During high school, my job as a Store Attendant transitioned into part-time only during Summer and National Holidays, providing me with invaluable lessons on time management and work-life balance.