Roxana Perry Email & Phone Number

St Petersburg, Florida, United States

• Supervise and coordinate logistics for the department's accreditation process through the Commission for Accreditation of Park and Recreation Agencies (CAPRA) including copyediting, proofreading, and updating the self-assessment application, policies and procedures, the Department website, training manuals, handbooks, press releases, and flyers• Review payroll entry and approval for over 600 employees (seasonally over 800) to ensure accuracy and compliance• Process Family and Medical Leave Act (FMLA) and Workers' Compensation paperwork for departmental employees• Ensure the department's compliance with City Rules and Regulations and Union contractual agreements for employee matters such as discipline, reporting absences, and payroll entry• Supervise three full-time front desk reception staff• Maintain historic files and oversee conversion to digital file storage for department records

St. Petersburg, Fl

• Managed social media accounts to boost engagement with the public and advertise products• Trained new staff and ensure quality of work performed• Assisted customers with questions regarding products as well as placing custom orders• Guaranteed customer approval through excellent service and high attention to detail

St. Petersburg, Fl

• Coordinated and schedule internal and client meetings across multiple time zones with Partners, Senior Partners, and C-Suite clients• Managed budget and utilization of hours billed to client work and completed timesheets• Arranged travel itineraries and monitored and submitted business expenses

St. Petersburg, Fl

• Performed extensive proofreading of Parks & Recreation Department documents including the Commission for Accreditation of Park and Recreation Agencies self-assessment workbook, policies and procedures, the Department website, manuals, press releases, and flyers• Scheduled appointments and processed paperwork for new and returning Department employees, fee class instructors, and volunteers• Explained policies, procedures, laws, and standards to new and existing employees• Assisted with organizing and maintaining record retention files on site

St. Petersburg, Fl

• Performed record-keeping duties including reviewing and organizing registration paperwork, medical records, field trip rosters, and daily attendance• Developed and implemented the St. Readersburg Book Club and literacy program• Supervised and led activities for up to 25 children per Department of Children and Families licensing standards

Safety Harbor, Fl

• Supervised a designated group of children to ensure safety and entertainment in an after-school setting• Developed age-appropriate recreational programming for multiple age groups

Bradenton, Fl

IMG Academy is a private athletic training institute for youth, high school, collegiate, and professional athletes. I coordinated teams in every sport, of any size, age, and ability, who want to train at IMG Academy to improve their performance as a team. I worked with all departments on campus to ensure a smooth experience for teams from initial inquiry to arrival on campus. I used Microsoft Dynamics CRM daily to track new leads and returning customers, create and maintain reservations, and process payments. I also managed all reservations for on-campus housing surrounding IMG-hosted events such as the Florida Cup, IMG Cup, and many other country- or state-wide tournaments, conferences, and training camps.

Bradenton, Fl

IMG Academy is a private athletic training institute for youth, high school, collegiate, and professional athletes. I worked at the Campus Desk, which is the main point of information for Academy and youth camp operations. I prepared for the arrival of students, campers, and athletic teams, and I facilitated check-ins on a daily basis. I assisted with questions relating to the Academy, scheduling campus tours, sport and academic scheduling, and directing clients to appropriate staff members. I used Microsoft Dynamics CRM to process payments for private lessons and program fees.

Gainesville, Fl

As the summer intern to the City of Gainesville Recreation Supervisor, I was responsible for researching various resources for summer events (summer camps, exhibits, field trips, etc.) and organizing this information for my supervisor. I called local businesses and coordinated transportation, and I assisted City of Gainesville staff members with marketing materials and preliminary planning for events that will take place in the fall of 2015.

Gainesville, Fl

As a Customer Service Specialist, I was often the first person a potential resident encountered when searching for an apartment community to call home. I provided information about all of the floor plans as well as pricing, community amenities, and leasing options. I followed up with potential residents from the first interaction through the final lease, ensuring that their needs were met and competitive sales were made. I handled current resident questions and complaints, managed office and leasing paperwork, and conducted tours for potential residents. I also created and implemented weekly resident events including promotion throughout the community and on social media platforms.

Gainesville, Fl

As a seasonal camp counselor, I planned, organized, and implemented recreational and education activities for campers ranging between the ages of 5 and 12. I managed up to 10 campers on my own and along with other counselors and the Camp Director, I handled over 100 campers in one day.

Gainesville, Fl

I worked under direct supervision of the Director of Operations at the Stephen C. O'Connell Center. My duties included preparing the arena for NCAA events as well as concerts, conventions, and fundraiser events. I managed pre- and post-event paperwork and facilitated communication between the Building and Event Coordinators.

Gainesville, Fl

I worked with other students and student supervisors to prepare the O'Connell Center along with other facilities on the University of Florida's campus for various professional, athletic, and personal events. I also received several letters of commendation from supervisors.

Gainesville, Fl

I developed and prepared for weekly resident activities and conducted tours for potential residents. I also maintained office and leasing paperwork while performing clerical duties.

Gainesville, Fl

I assisted patrons with parking directions and valet parking service at the Emergency Room and Pediatric Emergency Room for Shands at the University of Florida. I maintained customers' keys and vehicle information for the duration of their stay and retrieved their vehicles upon leaving the ER.

Jacksonville, Fl

I served as an assistant teacher during the academic school year and as a camp counselor during the summer. With a co-counselor, I managed a group of 16 students over the course of 8 weeks, developing a weekly agenda of academic and entertainment activities for 5 to 6 year old campers.

Master Of Science (Ms), Management

Activities and Societies: Alpha Rho Chi, Florida Alternative Breaks

Master Of Science (Ms), Recreation, Parks, And Tourism

Bachelor Of Design, Architecture

Activities and Societies: Alpha Rho Chi, Florida Alternative Breaks, Community Advocates, American Institute of Architecture Students