Head Of Services
London Area, United Kingdom
Provided leadership and management of YoungMinds' adult services (50 plus team, multimillion pound budget): ensured specialist information and advice is high quality, grounded in lived experience and quality assured, with robust impact, safeguarding and risk frameworks in place and actively managed. Transformed service structure, practice and processes to enable greater reach, in 2022/23 secured large three year funding partnership to enable growth and helped 44% more parents and carers - answered 14% more calls on the helpline, 65% through emails and web chat and reached 1.2million online. Member of Leadership Team, Media spokesperson.